{"id":1807048,"url":"https://alion.io/job/haptik-onboarding-csm","title":"Onboarding & CSM","company":{"id":21210,"name":"Haptik","domain":"haptik.ai","url":"https://alion.io/company/haptik","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Freshteam","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":14500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1641},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Python","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-03T19:28:45Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-13T10:27:33Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"What we want to accomplish and why we need you?\nInterakt is the leading WhatsApp Business Platform for small businesses in India, having helped over 1000+ SMBs streamline sales and communications on WhatsApp, and processed over 15+ million conversations to date. Interakt has been at the forefront of conversational commerce and has helped transform conversations into sales on WhatsApp. Our WhatsApp API solution can be customized to suit any and every business’s needs. With a 50 member strong team, Interakt is truly poised to lead the Conversational Commerce in India.\nBecome part of the future of Conversational Commerce with Interakt - come and join us! We are on the lookout for a dynamic individual to join the Customer Success Team.\nWhat will you do every day?\nWe are on the lookout for a dynamic individual in the Customer Success Team who works closely with the clients helping them achieve their business goals.\nOk, you're sold, but what are we looking for in the perfect candidate?\nBusiness Advisor to our clients working towards achieving their business goals and success metrics. Ability to manage client relationships and expectations\n\nGoal-oriented and data-driven to actively track bot performance and drive metrics like CSAT, NPS, Adoption and Usage for clients. Analyze customer data to improve the end-user experience\n\nExperience with metrics like Net Revenue Retention (Upselling), Churn, Customer References & reviews. Work closely with cross-functional teams, internal and external with ease to drive these goals\n\nPassionate about Customer Experience and ability to be an active voice in guiding Product Roadmap\n\nExcellent communication and presentation skills. Remember communication is not what you say but what the other person understands\n\nBe a cultural champion and energy driver\n\nRequirements*\n1+ years of experience in Customer Success in SaaS\n\nExceptional communication and presentation skills, coupled with excellent listening skills\n\nAnalytical and data-driven with ability to work with multiple stakeholders\n\nDemonstration of good product and consumer thinking during his/her career\n\nHands-on and a quick learner. Comfortable with learning new technology\n\nBasic tech skills especially knowledge of python will be a plus\n\nThis role provides you access to the Personally Identifiable Information or Protected health information for which you will be abide to follow secure data handling practices to safeguard and protect such data.\n\n* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.\nTell me more about Haptik\nOn a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.\n\nGreat team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.\n\nGreat culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.\n\nHuge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.\n\nEmerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India.\n\nGreat customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool\n\nImpact: A fun and exciting start-up culture that empowers its people to make a huge impact.\n\nWorking hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.","description_format":"text","description_chars":4074,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Conversational AI","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-03T19:28:45Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.847,"p_room":1,"age_days":9,"expected_fill_days":27,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/haptik-onboarding-csm","json_url":"https://alion.io/job/haptik-onboarding-csm.json","meta":{"generated_at":"2026-10-13T14:18:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22005,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":21210},"rest":"https://alion.io/mcp/rest/get_company?id=21210"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhaptik-onboarding-csm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhaptik-onboarding-csm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhaptik-onboarding-csm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/haptik-onboarding-csm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhaptik-onboarding-csm"}]}