{"id":1807065,"url":"https://alion.io/job/haptik-sr-program-manager","title":"Sr. Program Manager","company":{"id":21210,"name":"Haptik","domain":"haptik.ai","url":"https://alion.io/company/haptik","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Freshteam","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-03T19:28:45Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-08T01:24:52Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"What we want to accomplish and why we need you?\nHaptik is one of the world's largest Conversational AI companies, having reached over 500+ million devices, and processed over 4+ billion conversations till date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of technology and tools that can enable any kind of conversational application. With a 300+ member strong team that is set to double in the coming year, Haptik is truly poised to lead the Conversational AI revolution with some of the best minds in the industry.\nWhat will you do every day?\nOur Program managers are multi-tasking ninjas. They rally internal and external teams with them with a single-minded focus of building the right solutions for the clients using the power of conversational AI. Running scrums, handling clients calls, unblocking teams, building conversational designs and flows, measuring the performance of shipped bots are all the things you will do on a daily basis while making sure that all stakeholders are aligned and communication flow is happening in all directions. You will be juggling multiple projects and priorities simultaneously which will make each day very different and exciting than the previous.\nOk, you're sold, but what are we looking for in the perfect candidate?\n\nWork with the Business Development team to concretise the proposals for various prospective clients\nDesign conversational solutions for clients that solve their business goals within the framework of the platform, keeping the user experience at the centre of the thought process\nRigorously follow up with clients to unblock internal teams, right from requirement gathering, dependency identification and closure\nWork with multiple stakeholders, both internal and external, to ensure the projects are delivered on time\nBe a champion of communication and clearly communicate project deliverables, timelines, status and dependencies on a regular basis\nProvide clear direction to the development team on the bot's scope and run scrums and sprints with them\nWork with the customer success team to work on continuous improvements of chatbots\nPlan out a development roadmap for the enterprise development team and provide relevant insights to the platform owners for further improvement.\nRequirements*\n4-8 years of experience as a Product/Project Manager, preferably on a consumer-facing product.\nBachelors/Master’s Degree in any field\nStrong understanding of the consumer internet ecosystem. Previous experience of working in Chatbots / AI domain a plus\nHigh-level understanding of various tech platforms like Android, iOS, Web, Voice, etc.\nExperience working in startups or successful entrepreneurial adventures • Strong problem solving and analytical skills\nSelf-driven, Multi-tasker, Comfortable with a fast-paced, always-on, highly ambiguous environment • Willing to work in US Shift\n* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.\n\nTell me more about Haptik\nOn a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal. • Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.\nGreat culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.\nHuge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.\nEmerging technology: We are moving to an AI first world, and Haptik is one of the largest AI f irst companies globally, based out of India.\nGreat customers: Some of the most notable brands in the world - Oyo Rooms, Samsung, Tata Teleservices, Club Mahindra, KFC, Coca-Cola, to count a few.\nImpact: A fun and exciting start-up culture that empowers its people to make a huge impact.\nWorking hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.","description_format":"text","description_chars":4557,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-03T19:28:45Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":41,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/haptik-sr-program-manager","json_url":"https://alion.io/job/haptik-sr-program-manager.json","meta":{"generated_at":"2026-10-08T02:19:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4041,"day_limit":5000,"remaining_today":959,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":21210},"rest":"https://alion.io/mcp/rest/get_company?id=21210"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhaptik-sr-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhaptik-sr-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhaptik-sr-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/haptik-sr-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhaptik-sr-program-manager"}]}