{"id":3648986,"url":"https://alion.io/job/harbor-capital-advisors-product-support-analyst","title":"Product Support Analyst","company":{"id":708170,"name":"Harbor Capital Advisors","domain":"harborcapital.com","url":"https://alion.io/company/harbor-capital-advisors","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-02T23:38:47Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-05T12:47:49Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Summary\nThe Product Support Analyst, a member of the Product Support team within Harbor Services Group, supports the operations and distribution efforts of Harbor Capital.\nKey responsibilities include duties such as completing RFPs and maintaining our RFP database, preparing and publishing monthly Factsheets and Quarterly Reports, running Product Comparison Requests, completing data requests for the organization, and supporting our Model Portfolio business.\nThe analyst will be one of six Product Support team members. Although analysts have significant autonomy in managing their responsibilities, they work collaboratively to support one another and ensure seamless coverage when a team member is out of the office.\nThe Product Support Analyst will work with Harbor’s Subadvisor partners and also partner closely with internal teams such as Marketing, Sales, Distribution Intelligence, Legal/Compliance, and Investments in support of Harbor’s growth and relationship management priorities.\nKey Responsibilities\nThe Product Support Team is part of the operational services within Harbor Services Group serving the greater part of the organization, Harbor Capital. The broad responsibilities to the role are as follows:\nPrepare, quality-check, and publish monthly FactSheets and quarterly reports by established deadlines.\nCoordinate and complete RFPs, DDQs, and RFIs, according to client requirements and deadlines.\nComplete product comparison reports and custom analysis requests within a 24-hour turnaround time.\nAssist with the preparation of client reports and meeting materials on demand.\nMaintain accurate and current information in external databases.\nProvide additional support in response to client and organizational needs.\nKey Behavioral Expectations\nAgility and Adaptability\nDrives for Results\nCommunication and Engagement\nMinimum Qualifications\nBachelor’s degree required.\nA minimum of one to two years of experience in the asset management industry is preferred.\nFINRA Series 7, 63, and 24 licenses, or the ability to obtain the required licenses within 12 months of employment.\nKnowledge, Skills & Abilities Required\nDemonstrates professionalism and a strong client/customer-first orientation.\nDetail-oriented, with the ability to manage multiple priorities and meet deadlines.\nExcellent organizational, communication and interpersonal skills.\nCollaborative team player with a positive attitude and the adaptability to thrive in a growing firm.\nIntellectually curious and committed to continuous learning through both independent development and formal training.\nDemonstrates sound judgment, integrity and accountability, including a willingness to acknowledge and learn from mistakes.\nTechnologically proficient, with advanced skills in Microsoft Excel and PowerPoint and familiarity with ChatGPT.\nExperience with Salesforce is a plus.\nCompensation Pay Range: $65,000 - 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