{"id":3157017,"url":"https://alion.io/job/harbor-group-management-multi-site-resident-services-coordinator","title":"Multi-Site Resident Services Coordinator","company":{"id":3099785,"name":"Harbor Group Management","domain":"harborgroupmanagement.com","url":"https://alion.io/company/harborgroupmanagement","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":99,"open_postings":43,"ghost_share":0,"stale_share":0.023,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4386},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-23T04:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-02T01:13:20Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Multi-Site Resident Services Coordinator\n\nJob Title: Multi-Site Resident Services Coordinator\n\nDivision: Multifamily \n\nStatus: Non- Exempt\n\nJOB SUMMARY: In the Multi-Site Resident Services Coordinator role, you will be responsible for maintaining two or more properties. The Resident Services Coordinator (RSC) plays a key role in enhancing resident satisfaction and retention in a multifamily community by delivering exceptional service, managing resident programs and communication, and supporting daily operations. This role serves as a primary point of contact for residents, working collaboratively with the Property Manager, Leasing Specialists, and the broader site team to ensure a vibrant, welcoming, and well-organized living environment.\n\nESSENTIAL DUTIES AND RESPONSIBILITIES: include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.\nServe as the primary contact for resident support, addressing concerns and resolving issues with professionalism and urgency.\nGreet residents, prospects, and guests, ensuring a positive first impression and providing assistance or tours as needed.\nCoordinate and support the resident move-in and move-out processes, including scheduling elevator/load-in times and guest suite reservations.\nManage and log package deliveries, ensuring timely resident notifications.\nMonitor and maintain amenity spaces, ensuring they are clean, stocked, and \"tour-ready\" at all times.\nPlan, execute, and promote engaging resident events, programs, and community-building initiatives using common areas and amenity spaces.\nDevelop monthly resident communications such as newsletters, event calendars, and flyers; manage resident portal postings.\nMaintain strong relationships with local vendors, businesses, and service providers to offer relevant resources and exclusive resident opportunities.\nRespond to and monitor the community email account, collaborating with the team to ensure timely communication and follow-up.\nSupport leasing and marketing efforts to meet property goals by assisting with tours, maintaining marketing materials, and contributing to strategy.\nInput on event budgets and manage program-related expenses to align with budgetary goals.\nMaintain accurate and current resident call lists and distribute resident notices as needed.\nServe as a liaison between residents and the Property Manager, escalating issues and sharing feedback as appropriate.\n\nQUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.\nHigh School Diploma or equivalent.\nMinimum one year of experience in leasing, sales, or customer service; property management experience preferred. \nExcellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment. \nProficient with Microsoft Office and Property Management software experience is preferred.\nCreative mindset with the ability to design and implement engaging community events and experiences.\nMust be customer-service oriented with the ability to interact professionally with residents and vendors.\nAvailability to work occasional evenings or weekends for resident events.\nValid driver’s license required (for operating golf carts if applicable).","description_format":"text","description_chars":3628,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Real Estate","Residential Real Estate","Property Management"],"lifecycle":[{"event":"open","at":"2026-10-23T14:53:37Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.845,"p_room":0.9,"age_days":9,"expected_fill_days":24,"reasons":["conf:1","win:mid","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/harbor-group-management-multi-site-resident-services-coordinator","json_url":"https://alion.io/job/harbor-group-management-multi-site-resident-services-coordinator.json","meta":{"generated_at":"2026-11-02T01:27:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2274,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3099785},"rest":"https://alion.io/mcp/rest/get_company?id=3099785"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fharbor-group-management-multi-site-resident-services-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fharbor-group-management-multi-site-resident-services-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fharbor-group-management-multi-site-resident-services-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/harbor-group-management-multi-site-resident-services-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fharbor-group-management-multi-site-resident-services-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3157017}},{"tool":"search_jobs","arguments":{"company":"harborgroupmanagement.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3157017},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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