Client Deployment Technician

Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to.

Description:Harbor IT is a premier IT services solution provider, dedicated to delivering comprehensive and integrated cybersecurity and managed IT services. Our vision is to be the go-to partner for organizations seeking expert support and resources they may not have in-house. We collaborate with resellers and solution providers globally, boasting a presence across 48 states and 15 countries. By partnering with leading voice, data, and cybersecurity providers, we tailor our solutions to meet the distinct needs of each client, ensuring world-class service and support.

Position Overview:We are seeking an entry-level Client Deployment Technician to join our client services team in Framingham. This role configures, deploys, and ships end-user machines for Harbor IT clients, and manages the shipping and receiving of client hardware from our Framingham office. You are often the first Harbor IT contact a client's end user meets, guiding them through initial device setup and first-time login, so the work combines hands-on technical deployment with client-facing service. It is a strong entry point for a recent technical-program graduate or a self-taught PC builder who wants to break into a national MSP and grow a career in IT.

Location:Based in Framingham, MA office 5 days per week.

Key Responsibilities:

Endpoint Setup & Deployment

·Configure and deploy end-user machines for client environments using imaging tools such as Microsoft Intune or equivalent

·Deploy software packages through ImmyBot according to each client's configuration standards

·Refresh and replace aging devices across client fleets

Shipping & Receiving

·Receive client hardware orders and confirm inventory against purchase records

·Configure and ship devices directly to client end users from the Framingham office

·Process device returns from client end users, including secure data wipe and retirement or return to the client

Client Support

·Provide first-line setup support to client end users

·Guide client end users through first-time login to their workstation and business applications

·Represent Harbor IT professionally in every client interaction

Qualifications:

Familiarity with basic IT tasks, including workstation setup and imaging.

Strong proficiency in:

·Windows and common productivity and SaaS tools

·Basic device setup and configuration

·Clear written and verbal communication

·A professional presence and comfort being the face of Harbor IT to client end users.

·Attention to detail and reliable follow-through on device tracking, chain of custody, and shipping.

Preferred Qualifications:

·CompTIA A+ or equivalent certification

·Hands-on experience with Intune, ImmyBot, or similar deployment tools

·Background building or repairing PCs

·Graduate of a technical program or equivalent hands-on experience

Physical Requirements:

This role involves regular shipping and receiving. You should be able to lift and move boxes of up to 50 pounds and remain on-site for the full workday.

Benefits:

Competitive salary commensurate with experience

• Comprehensive benefits package including health, dental, and vision insurance.
• 401(k) retirement plan with company match
• Unlimited PTO and holidays
• Professional development opportunities