{"id":1937922,"url":"https://alion.io/job/harbor-it-help-desk-i","title":"Help Desk I","company":{"id":673648,"name":"Harbor IT","domain":"harborit.com","url":"https://alion.io/company/harborit","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":82000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":74},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-05T23:07:38Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-08T20:37:57Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to.\nPosition Overview\nThe Help Desk I Technician serves as the first point of contact for customer support issues across multiple clients. You’ll assist end users with troubleshooting and resolving basic hardware, software, and network problems while maintaining a professional, customer-focused attitude. This entry-level position is ideal for someone passionate about technology and eager to learn in a fast-paced MSP environment.\nKey Responsibilities\nRespond promptly to help desk tickets and incoming support requests via phone, email, and remote session tools.\nTroubleshoot and resolve basic issues related to Windows operating systems, Microsoft Office 365, and endpoint devices.\nAssist with password resets, account setup, and user access issues (Active Directory, MFA, etc.).\nEscalate complex issues to higher-level support when necessary.\nLog and track all incidents in the ticketing system with accurate documentation.\nSupport routine maintenance tasks such as software updates, antivirus checks, and system monitoring.\nMaintain strong communication and follow-up with users to ensure satisfaction.\nParticipate in team meetings and ongoing technical training.\n\nQualifications & Skills:\nFoundational knowledge of computer hardware, software, and networking concepts.\nFamiliarity with Microsoft 365, Windows 10/11, and Active Directory environments.\nExcellent problem-solving, communication, and customer service skills.\nStrong desire to learn and grow within an MSP setting.\nSecurity-conscious mindset and attention to detail.\n\nEducation & Experience:\nAssociate degree or equivalent technical training in Information Technology or a related field preferred.\n1-2 years of IT support or service desk experience (internship or entry-level MSP experience a plus).\nIndustry certifications such as CompTIA A+, Network+, or Microsoft Fundamentals preferred.\n\nWork Environment:\nCollaborative team culture with mentorship and career advancement opportunities.\nExposure to multiple client environments and evolving technologies.\nBenefits:\nCompetitive base salary commensurate with experience\nHealth, dental, and vision insurance\n401(k) with company 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