{"id":3145196,"url":"https://alion.io/job/harbor-lab-junior-customer-support-agent-technical-ops","title":"Junior Customer Support Agent (Technical Ops)","company":{"id":55569,"name":"Harbor Lab","domain":"harborlab.com","url":"https://alion.io/company/harbor-lab","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":28000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-23T09:50:17Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T13:25:08Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"ABOUT HARBORLAB\nFounded in 2020 in Greece, HarborLab is a fast-growing B2B maritime tech company on a mission to simplify and optimize port cost management. Our end-to-end, AI-powered SaaS platform transforms how Shipowners and Shipmanagers handle Disbursement Accounts (DAs), bringing automation, real-time data, control and transparency to one of the most complex and costly parts of global shipping.\nBut we don’t stop there. HarborLab also powers a thriving Marketplace, connecting Principals with a global network of vetted Port Agents and Vendors.\nAt HarborLab, people come first. Our culture is anchored in ambition, trustworthiness, genuine care, and agility-values we bring to every interaction with our customers and our team. We're proud to be consistently recognized as a Best Workplace (2021, 2022, 2023) and certified as a Great Place to Work (2024, 2025, 2026).\nIf you're looking to make a global impact, grow alongside passionate peers, and shape the future of maritime innovation-we’d love to meet you.\nABOUT THE ROLE\nAs a Junior Customer Support Agent, you will provide 1st level technical support to our customers for using our platform and collaborate with internal resources to troubleshoot and implement appropriate solutions. Candidates must be willing to work mainly in night shifts.\nWHAT YOU WILL BE DOING\nBecome a HarborLab product expert \nBe the first point of contact of customers/partners using the platform for their daily operations and address their queries via all our communication channels (telephone, email, live chat) \nDevelop deep understanding of key clients’ workflows that aid in resolving highly sophisticated issues \nSupport the handling of escalations and high-priority issues, working closely with senior team members to provide the best possible resolution \nCollaborate across different functional teams that deliver appropriate and prompt solutions to clients and address customers’ concerns proactively and efficiently \nImplement KYC screening on several registered partner’s entities within the system reassuring compliance in the involved transactional parties \nBe able to work night shifts to effectively address Customer’s inquiries and provide relevant solutions in a prompt and efficient manner \nRequirements\nWE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE\n0-2 years of prior experience in Partners Support/Customer Support in a SaaS company \nBachelor’s degree in Business Administration/Maritime/Shipping Operations/Computer Science or related field \nPeople-first mindset, team spirit and knowledge sharing \nStrong analytical skills and goal-oriented mindset with attention to detail \nGood IT skills and the ability to learn new software tools quickly\nHigh levels of emotional intelligence and empathy \nEagerness to learn and grow\nStrong motivation and positive attitude \nAbility to work independently as well as part of a team and ability to multitask under pressing deadlines \nStrong communication skills and the ability to follow customer narratives to understand their point of view and find appropriate solutions \nExcellent knowledge of MS Office \nAbility to communicate confidently and clearly in English, both verbally and in written \nFulfilled military obligations (where applicable)\nBenefits\nWHAT WE OFFER\nAttractive compensation package based on experience and skillset \n30 days of paid annual leave\nComprehensive private health insurance coverage for your entire family\nHybrid way of work \nLife Coach and Kick-Boxing Sessions\nLow-price, high quality lunch in the office\nFitness Center discount close to the office\nCool start-up environment\nEqual Opportunity Statement\nHarborLab is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and prohibit discrimination on the basis of race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.\nData Protection (GDPR)\nHarborLab collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). The information provided as part of your job application will be used solely for recruitment purposes. Your data may be retained in our talent database for future opportunities. You may request access to, correction of, or deletion of your personal data at any time by contacting .\nRight to Work\nBy applying for this position, you confirm that you have the legal right to work in the European Union.","description_format":"text","description_chars":4516,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Health insurance","Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-23T09:50:17Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.859,"p_room":1,"age_days":5,"expected_fill_days":28,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/harbor-lab-junior-customer-support-agent-technical-ops","json_url":"https://alion.io/job/harbor-lab-junior-customer-support-agent-technical-ops.json","meta":{"generated_at":"2026-10-29T17:57:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26741,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":55569},"rest":"https://alion.io/mcp/rest/get_company?id=55569"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fharbor-lab-junior-customer-support-agent-technical-ops"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fharbor-lab-junior-customer-support-agent-technical-ops"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fharbor-lab-junior-customer-support-agent-technical-ops"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/harbor-lab-junior-customer-support-agent-technical-ops\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fharbor-lab-junior-customer-support-agent-technical-ops"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3145196}},{"tool":"search_jobs","arguments":{"company":"harborlab.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3145196},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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