{"id":4063289,"url":"https://alion.io/job/hard-rock-digital-noc-engineer","title":"NOC Engineer","company":{"id":672978,"name":"Hard Rock Digital","domain":"hardrockdigital.com","url":"https://alion.io/company/hardrockdigital","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false},{"name":"AutoGen","optional":false},{"name":"AWS","optional":false},{"name":"Chaos Engineering","optional":false},{"name":"ChatGPT","optional":false},{"name":"CI/CD","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"LangChain","optional":false},{"name":"LLM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OpenAI","optional":false},{"name":"PagerDuty","optional":false},{"name":"Prometheus","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"ServiceNow","optional":false},{"name":"Slack","optional":false},{"name":"Ansible","optional":true},{"name":"Anthropic","optional":true},{"name":"Azure","optional":true},{"name":"CrewAI","optional":true},{"name":"Datadog","optional":true},{"name":"Docker","optional":true},{"name":"GCP","optional":true},{"name":"Git","optional":true},{"name":"GPT-4","optional":true},{"name":"Kubernetes","optional":true},{"name":"Multi-Agent Systems","optional":true},{"name":"Python","optional":true},{"name":"RAG","optional":true}],"status":"live","first_seen_at":"2026-11-11T09:56:26Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T10:02:39Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"What are we building?\nHard Rock Digital is a fiercely focused team working to become the best online sportsbook, casino, and social gaming company in the world. We're building a deeply curious team with a passion for learning, operating, and building new products and technologies for millions of consumers. We're customer-obsessed - we care about each customer interaction, experience, behavior, and insight, and strive to ensure we're always acting authentically.\nRooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us?\nWhat’s the position?\nWe are seeking a motivated and technically skilled Network Operations Center (NOC) Engineer who excels at end-to-end incident management and is excited about the intersection of traditional operations excellence and modern AI-driven workflows. This role plays a crucial part in maintaining the reliability and performance of our applications and infrastructure while championing the integration of AI tooling and agentic automation into incident response and day-to-day operations.\nThe ideal candidate is a problem-solver who owns incidents from detection to resolution, embraces AI as a force multiplier, thrives in a dynamic and highly transactional always-on environment, and wants to help shape how intelligent automation transforms gaming operations.\nKey Responsibilities\nIncident Management\nOwn the full incident lifecycle from initial detection and triage through containment, resolution, and post-incident review, ensuring incidents are resolved efficiently and with minimal customer impact.\n\nServe as the Incident Commander during major and critical incidents: facilitate bridge calls, coordinate cross-functional response teams, drive clear communication, and maintain a real-time incident timeline.\n\nClassify and prioritize incidents according to defined severity levels (P1-P4), applying appropriate escalation paths and SLA adherence at every stage.\n\nAuthor and maintain high-quality incident reports and post-mortems, capturing root cause analysis, contributing factors, timeline of events, and actionable follow-up items that drive systemic improvement.\n\nDevelop, maintain, and continuously improve incident response runbooks and standard operating procedures (SOPs) so the team can act decisively during high-pressure situations.\n\nTrack and report on key incident management metrics (MTTR, MTTD, incident frequency, and availability), surfacing trends and driving initiatives to improve operational resilience.\n\nCoordinate with engineering, DevOps, and SRE teams to ensure problem management follow-through: turning recurring incidents into tracked problems with root cause elimination plans.\n\nLead and participate in GameDay exercises and chaos engineering drills to proactively validate the team's readiness and identify gaps before real incidents occur.\n\nBuild and maintain an incident knowledge base capturing resolution patterns, known issues, and tribal knowledge to accelerate future response times.\n\nAI & Agentic Workflow Integration\nDesign, build, and maintain agentic workflows that automate incident triage, alert correlation, and remediation, reducing manual toil and accelerating MTTR.\n\nLeverage AI-powered observability tools to surface anomalies, predict failure patterns, and generate actionable insights before issues escalate into incidents.\n\nDevelop and iterate LLM-assisted runbooks and automated response playbooks that enable NOC agents to resolve incidents autonomously or with minimal human intervention.\n\nCollaborate with SREs and DevOps engineers to embed AI/ML-driven automation into the CI/CD pipeline and monitoring stack.\n\nEvaluate emerging AI tools and frameworks (e.g., LangChain, AutoGen, Claude API, OpenAI) for operational applicability and prototype integrations for the team.\n\nChampion responsible AI usage in operations: ensure agentic systems have clear escalation paths, audit trails, and fail-safes to maintain operational integrity.\n\nContribute to a growing internal AI operations knowledge base, documenting prompt engineering patterns, workflow designs, and lessons learned.\n\nCore NOC Operations\nMonitor application health, network, infrastructure, and related systems for performance, availability, and security anomalies.\n\nRespond to alerts and incidents promptly, applying structured incident management practices to diagnose and resolve issues at pace.\n\nPrioritize and manage multiple incidents simultaneously across 1st and 2nd shifts.\n\nLead process improvements and reporting efforts for the NOC team.\n\nTrain and share knowledge, including incident management frameworks, AI, and automation best practices.\n\nIdentify opportunities for service improvement and configuration standards.\n\nDocument operational procedures and contribute to knowledge sharing within the team.\n\nRequirements\nWhat are we looking for?\n2-4 years of experience in a NOC, SRE, or similar operational role.\n\nDemonstrated ownership of incident management end-to-end (triage, escalation, resolution, and post-mortem) in a high-availability, high-traffic production environment.\n\nExperience leading incident bridge calls and coordinating multi-team response efforts under pressure.\n\nProven track record of writing clear, structured post-mortems and RCA documentation that drive lasting improvements.\n\nHands-on experience building or operating agentic/AI-augmented workflows (e.g., automated incident triage, LLM-assisted runbooks, AI-driven alerting pipelines).\n\nDemonstrated ability to use AI coding assistants (e.g., GitHub Copilot, Claude, ChatGPT) to accelerate scripting, documentation, and automation tasks.\n\nExperience with incident and problem management processes and ticket-tracking systems (Jira, PagerDuty, ServiceNow, or similar).\n\nProficiency in MS Office and modern communication tools (Slack, MS Teams, Zoom).\n\nTechnical Knowledge (Familiarity With)\nNetworking protocols and concepts.\n\nGrafana, Prometheus, and Alert Managers.\n\nLive site KPIs: MTTR, MTTD, MTTF, availability, and incident severities.\n\nITIL or similar incident/problem/change management frameworks.\n\nPrompt engineering basics and how to structure effective instructions for LLMs in operational contexts.\n\nSkills & Competencies\nStrong communication and collaborative teamwork abilities, especially under the pressure of an active major incident.\n\nDecisive, calm, and organized in high-severity situations, with the ability to keep a bridge focused and moving.\n\nExcellent problem-solving and troubleshooting skills with a structured, hypothesis-driven approach.\n\nKeen attention to detail and documentation discipline.\n\nAbility to multi-task in a fast-paced, high-stakes environment.\n\nGrowth mindset: eagerness to continuously learn and adopt new AI tools and methodologies.\n\nEducation & Certifications\nBachelor's degree in computer science, Information Technology, or a related field.\n\nCertifications in relevant areas (e.g., CCNA, AWS Certified DevOps Engineer).\n\nITIL Foundation certification or equivalent incident/service management training.\n\nCoursework or certifications in AI/ML fundamentals or prompt engineering.\n\nPreferred qualifications\nIncident Management & SRE\nExperience with on-call rotation management and escalation policy design (PagerDuty or similar).\n\nExperience running blameless post-mortems and facilitating cross-functional retrospectives.\n\nBackground in change management and release coordination to reduce change-induced incidents.\n\nAI & Agentic Workflow Experience\nExperience with agentic frameworks such as LangChain, AutoGen, CrewAI, or similar multi-agent orchestration tools.\n\nFamiliarity with Retrieval-Augmented Generation (RAG) patterns applied to operational runbooks or knowledge bases.\n\nExposure to LLM APIs (Anthropic Claude, OpenAI GPT-4, etc.) and building workflow integrations against them.\n\nUnderstanding of AI observability: evaluating and monitoring LLM performance, reliability, and accuracy in production.\n\nTechnical Experience\nObservability tools: Prometheus, Grafana, Datadog, or related platforms.\n\nAutomation tooling and scripting: Python, Bash, Ansible.\n\nContainerization technologies: Docker, Kubernetes.\n\nCloud computing platforms: AWS, Azure, or GCP.\n\nVersion control and collaborative development: Git.\n\nUnderstanding of DevOps and CI/CD principles.\n\nRole Impact\nThis is not just a monitoring role; it is a seat at the center of the action. The engineer in this role will own incidents that matter, work alongside engineers actively deploying agentic systems, and contribute to tooling that shapes how AI and automation get used across a high-scale gaming platform, developing a rare combination of rigorous incident management discipline and cutting-edge AI operations skills.\nWhat’s in it for you?\nWe offer our employees more than just competitive compensation. Our team benefits include:\nCompetitive pay and benefits\n\nFlexible vacation allowance\n\nA hybrid / remote working environment\n\nStartup culture backed by a secure, global brand\n\nRoster of Uniques\nWe care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).","description_format":"text","description_chars":9619,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports Betting","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-11-11T10:02:39Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":34,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-11T12:34:40Z"},"pay":null,"html_url":"https://alion.io/job/hard-rock-digital-noc-engineer","json_url":"https://alion.io/job/hard-rock-digital-noc-engineer.json","meta":{"generated_at":"2026-11-11T12:34:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22468,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672978},"rest":"https://alion.io/mcp/rest/get_company?id=672978"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhard-rock-digital-noc-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhard-rock-digital-noc-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhard-rock-digital-noc-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hard-rock-digital-noc-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhard-rock-digital-noc-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4063289}},{"tool":"search_jobs","arguments":{"company":"hardrockdigital.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4063289},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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