{"id":2843688,"url":"https://alion.io/job/hard-rock-digital-qa-analyst","title":"QA Analyst","company":{"id":672978,"name":"Hard Rock Digital","domain":"hardrockdigital.com","url":"https://alion.io/company/hardrockdigital","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-22T06:10:10Z"}},"role":"QA","role_family":"QA","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlantic City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":112000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":226},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T09:41:36Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T18:03:53Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"What are we building?\nHard Rock Digital is a fiercely focused team working to become the best online sportsbook, casino, and social gaming company in the world. We're building a deeply curious team with a passion for learning, operating, and building new products and technologies for millions of consumers. We're customer-obsessed - we care about each customer interaction, experience, behavior, and insight, and strive to ensure we're always acting authentically.\nRooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us?\nWhat's the position?\nOur Quality Assurance Analyst sits within our Customer Operations team, reporting to the Quality Assurance Manager.\nAs a Quality Assurance Analyst, you will play a fundamental role in our team by monitoring and evaluating the player and internal contacts conducted by our customer operations team members. By carefully analyzing player interaction, analysts will help drive improvements in service skills such as quality, tone, engagement, compliance, and efficiency.\nAnalysts will be responsible for reviewing a predetermined number of interactions daily, accurately scoring each, and providing valuable and constructive feedback to our management team to facilitate professional growth, policy enhancement and performance improvement.\nResponsibilities:\nActively participate in team calibration sessions to ensure consistency in ratings\n\nEnsure our quality and compliance standards are in line with industry regulations and company policies\n\nIdentify and support opportunities for quality and compliance improvement across the team that lead to excellent customer experiences\n\nMeet daily, weekly, and monthly production and quality quota for interaction audits\n\nProvide insight on behaviors, patterns, and quality compliance to management with the intention of improving processes and developing the team members\n\nProactively collaborate with management to prevent and manage issues as they arise\n\nObjectively support the company, team members, and consumer experience\n\nCoach customer service and sales agents biweekly\n\nAd Hoc projects as needed\n\nMeet with management to present and discuss quality reports and trends performance\n\nSuggest process improvements to foster an exceptional consumer experience and overall team member satisfaction\n\nIdentify and report on areas of opportunity to maximize consumer understanding and awareness during interactions\n\nReport quality scores, trends, and infractions in relation to company and quality standards\n\nAccurately transcribe portions of interactions to provide context and detail for coaching and reporting purposes\n\nWork closely with the Learning and Development team to highlight areas of improvement in training experience or content\n\nRequirements\nWhat are we looking for?\nAs a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.\n\n1 year of Quality Assurance and/or compliance experience\n\nAbility to manage multiple priorities\n\nGreat attention to detail\n\nAble to manage ambiguity and adapt to change\n\nA collaborative team focused mindset\n\nCustomer focus\n\nStrong listening and presentation skills\n\nDesirable Skills & Experience\nExcellent communications skills\n\nCritical thinking and problem solving\n\n1 year customer service or sales experience\n\nExperience working in a contact center environment\n\nExperience working in the gaming (sportsbook/casino) industry\n\nWhat’s in it for you?\nWe offer our employees more than just competitive compensation. Our team benefits include:\nCompetitive pay and benefits\n\nFlexible vacation allowance\n\nA hybrid / remote working environment\n\nStartup culture backed by a secure, global brand\n\nRoster of Uniques\nWe care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).","description_format":"text","description_chars":4372,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports Betting","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-19T10:11:12Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":28,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/hard-rock-digital-qa-analyst","json_url":"https://alion.io/job/hard-rock-digital-qa-analyst.json","meta":{"generated_at":"2026-10-22T20:02:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3766,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672978},"rest":"https://alion.io/mcp/rest/get_company?id=672978"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhard-rock-digital-qa-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhard-rock-digital-qa-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhard-rock-digital-qa-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hard-rock-digital-qa-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhard-rock-digital-qa-analyst"}]}