{"id":3836670,"url":"https://alion.io/job/hargreaves-lansdown-end-user-support-engineer","title":"End User Support Engineer","company":{"id":17192,"name":"Hargreaves Lansdown","domain":"hl.co.uk","url":"https://alion.io/company/hargreaves-lansdown","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0.333,"time_to_fill_p50_days":15,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bristol, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Azure","optional":true},{"name":"Microsoft Defender","optional":true},{"name":"Microsoft Teams","optional":true},{"name":"ServiceNow","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-11-05T21:15:20Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T19:04:43Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Help us shape the future!\nHargreaves Lansdown, a leading FinTech company, is undergoing a technology transformation. As part of this journey, we are looking for an End User Support Engineer with considerable experience in supporting a Windows and Mac environment; someone who enjoys working with a variety of technologies and wishes to further their career by helping us achieve HL’s mission.\nWhat you’ll be doing\nTroubleshooting and resolution of technical issues related to all end user hardware and software, including Windows and Mac.\nLead and champion the asset management life cycle.\nPerforming laptop builds using Intune.\nAdhering to the joiner and mover process, ensure colleagues have the required end user devices prior to their start date.\nEnsure all joiners have an excellent on-boarding experience. This includes providing end user devices, shipping, and conducting remote laptop handover for VIP users.\nEnsure all actions are recorded in our ITSM tool. Keeping colleagues informed of the progress of their requests.\nSystematically interprets colleague requests and identifies solutions and possible side effects.\nChampion customer service when supporting the Tech bar.\nEnsure all incidents are resolved within SLA.\nEnsure the end user devices in the office are maintained and supported.\nLeading on key End User refresh and continuous improvement projects.\nContinuous review the services we are offering the end users and contribute to proactive change.\nWorking closely with our 3rd party partner on the delivery of asset life cycle.\nOccasional overtime to support key office alterations.\nOccasionally overseeing and managing contractor installations out of core business hours.\nAbout you\n4 Years previous experience in an IT Technical support role.\nExcellent knowledge of Microsoft Office 365 and MS Operating SystemsUnderstanding of ITIL (ITIL foundation is desirable)\nGreat working knowledge of Microsoft Intune.Use of and understanding of IT Tools, Active Directory, Azure AD\nExcellent communication skills, customer focused and a positive attitude.Ability to plan, prioritise and complete your own work.\nWillingness to engage with and work in other technologies.Flexible and adaptable when dealing with changing requirements and priorities.\nAble to resolve issues or come up with a workaround while under pressure.\n\nDesirable Technologies\nExperience using ITSM tools such as ServiceNow\nMicrosoft Autopilot\nMicrosoft Defender\nJAMF\nApple Mac OSX\nApple iOS\nMicrosoft Teams Rooms\nNetworking technologies such as TCP/IP, VLANs. \nInterview process\n1 Stage Interview (50min on site interview)\nWorking Schedule\nWe are based in Bristol, BS2 0TR. This role is permanent, full time, 37.5 hours per week, Monday to Friday, onsite in the Bristol office. Occasional out of hours work for upgrades, incidents and fixes is expected.\nWhat’s on offer\nDiscretionary annual bonus* and annual pay review\n25 days* holiday plus bank holidays and one additional Christmas closure day\nOption to purchase up to five additional days’ holiday**\nFlexible working options, including hybrid working\nEnhanced parental leave\nPension scheme with up to 11% employer contribution\nIncome protection and life insurance (four times salary at core cover level)\nPrivate medical insurance*\nHealthcare cash plans, including optical, dental and outpatient care\nHealth screening programme\nHelp@hand, including confidential mental health counselling and remote GP support\nFree on-site gym including classes\nWellhub access to fitness providers and wellness coaching\nTravel-to-work schemes, bike storage and shower facilities\nIn-house barista and deli with subsidised coffee and sandwiches\nTwo paid volunteering days each year\n* Dependent on role level.\n** Available for selection during the annual benefits window in November.\nBelonging at HL\nHL is an inclusive employer and we value the different perspectives and experiences people bring. We welcome applications from everyone and are committed to providing an accessible recruitment process. If you need an adjustment at any stage, please let the Recruitment & Onboarding team know.\nFlexible working: This role may be available on a flexible-working or part-time basis. Please ask the Talent Acquisition team for more information.\nSponsorship: We are unable to provide employment sponsorship for this role.","description_format":"text","description_chars":4330,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Hybrid work","Life insurance","Paid volunteering days","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-11-05T21:15:20Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":15,"reasons":["conf:26","velocity","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/hargreaves-lansdown-end-user-support-engineer","json_url":"https://alion.io/job/hargreaves-lansdown-end-user-support-engineer.json","meta":{"generated_at":"2026-11-09T04:41:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4207,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17192},"rest":"https://alion.io/mcp/rest/get_company?id=17192"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhargreaves-lansdown-end-user-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhargreaves-lansdown-end-user-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhargreaves-lansdown-end-user-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hargreaves-lansdown-end-user-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhargreaves-lansdown-end-user-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3836670}},{"tool":"search_jobs","arguments":{"company":"hl.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3836670},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}