{"id":1555813,"url":"https://alion.io/job/harman-international-digital-end-user-services","title":"Digital End User Services","company":{"id":6265,"name":"HARMAN International","domain":"harman.com","url":"https://alion.io/company/harman-international","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":120,"ghost_share":0,"stale_share":0.95,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Querétaro, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":55000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2319},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"VPN","optional":false}],"status":"closed","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-20T03:30:00Z","board_verified":false,"closed_at":"2026-10-20T03:30:00Z","days_open":20,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":20},"description":"A Career at HARMAN\nAs a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.\nIntroduction: A Career at HARMAN Corporate\nWe’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate, you are integral to our company’s award-winning success.\nEnrich your managerial and organizational talents - from finance, quality, and supply chain to human resources, IT, sales, and strategy\nAugment your comprehensive skillset with expert training across decision-making, change management, leadership, and business development\nObtain 360-degree support throughout your career life cycle, from early-stage to seasoned leader\nAbout the Role\nThis is a IT Site Administrator Associate role reporting to the EUC Director for the region. The role will involve the day-to-day on-site support of staff in the Pecs office and occasional remote support for other locations.\nWhat You Will Do\nParticipate to develop governance structure and standards of EUS (End User Support) delivery on the basis of business, and IT.\nEnsure desktop support internal processes and procedures are adhered to.\nManage incidents/ service requests assigned to them till resolution/ execution.\nHandle end user escalation effectively and involve DSS lead accordingly.\nRoute assign tickets to appropriate support group if necessary.\nIdentifying and escalating high priority, high severity issues.\nUpdating pending tickets with timely, precise and accurate updates.\nFollowing up with end users, if necessary, for closure of pending tickets.\nFollowing up with support groups, if necessary, for closure of pending tickets.\nCreating and uploading knowledge article.\nProvide support to power users locally and remotely and resolve all issues on high priority.\nDesktop Support. Understanding on Microsoft operating systems, MS Office.\n1st line and 2nd line support on applications, MS outlook configuration, troubleshooting, housekeeping and admin, network troubleshooting, IP, DHCP, DNS 1st and 2nd line, cabling, patching, mobile phone user support, desktop imaging, printer troubleshooting, remote access through Citrix and Cisco VPN, Projector and audio-visual maintenance and support.\nSupport to Networks, Security, Server Admin and Telephony Team and handle Ad-hoc activities\nWhat You Need to Be Successful\nBachelor's degree in Computer or a related\nExperience in IT: 3 years\nKnowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting\nKnowledge of Anti-Virus Clients, patch management etc\nSound knowledge of Email clients, MS Exchange, and 365\nSound troubleshooting knowledge of Microsoft Operating systems\nExperience in global support is preferred\nAdvanced English\nWhat Makes You Eligible\nThis role is a full-time role in the Queretarooffice location.\nWillingness to work the third shift.\nWhat We Offer\nAccess to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)\nExtensive training opportunities through our own HARMAN University\nCompetitive wellness benefits\nTuition reimbursement\n“Be Brilliant” employee recognition and rewards program\nAn inclusive and diverse work environment that fosters and encourages professional and personal development\nHARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.","description_format":"text","description_chars":4000,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Manufacturing","Car Electronics","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-01T01:58:27Z"},{"event":"close","at":"2026-10-20T03:30:00Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/harman-international-digital-end-user-services","json_url":"https://alion.io/job/harman-international-digital-end-user-services.json","meta":{"generated_at":"2026-10-20T16:22:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18721,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6265},"rest":"https://alion.io/mcp/rest/get_company?id=6265"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fharman-international-digital-end-user-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fharman-international-digital-end-user-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fharman-international-digital-end-user-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/harman-international-digital-end-user-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fharman-international-digital-end-user-services"}]}