{"id":1423298,"url":"https://alion.io/job/harman-international-engineer-customer-quality-2","title":"Engineer, Customer Quality","company":{"id":6265,"name":"HARMAN International","domain":"harman.com","url":"https://alion.io/company/harman-international","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":121,"ghost_share":0,"stale_share":0.934,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Querétaro, Mexico","Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":60000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"AutoCAD","optional":true},{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-09-28T23:04:02Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-22T18:22:47Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"A Career at HARMAN\nAs a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.\nIntroduction: A Career at HARMAN Automotive\nWe’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.\nEngineer audio systems and integrated technology platforms that augment the driving experience\nCombine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence\nAdvance in-vehicle infotainment, safety, efficiency, and enjoyment.\nWhat You’ll Be Part Of\nThe Customer Quality Engineer is responsible for managing customer complaints and ensuring timely implementation of corrective and preventive actions. This position is focused on improving overall product quality performance and customer satisfaction while ensuring compliance with the QRO Pathway Matrix, Quality Management System (BMS and QMS), IATF 16949, ISO 14001, ESD S20.20, and customer-specific requirements.\nHow You’ll Make An Impact\nLead root cause analysis and corrective action implementation for customer 0KM concerns in mass production.\nDrive continuous improvement initiatives to enhance the Quality Management System.\nManage containment actions for customer complaints, quality notifications, customer sorting activities, and Quality Alerts.\nCoordinate additional quality controls with Engineering and Operations during SOP + 90 days through the Safe Launch Plan.\nExecute IPSO Audits to ensure successful transfer of new products into production according to approved requirements.\nManage the RMA process and review customer deductions related to 0KM quality concerns.\nSupport Quality Inspectors and Technicians to ensure compliance with quality system requirements.\nPrepare and communicate Quality Assurance reports.\nDevelop Control Plans and ensure proper ownership transfer for ongoing maintenance.\nCoordinate PPAP submissions and customer approval processes.\nEnsure product audits are completed and effective.\nSupport customer approval processes for layout changes, PCRs, Forever Requirements, and similar quality-related activities.\nPerform additional duties as assigned by the Senior Customer Quality Engineer.\nWhat Makes You A Strong Fit\nCore Competencies\nIntegrity\nInnovation\nInclusion\nTeamwork & Respect\nExcellence\nEducation & Experience\nBachelor's Degree in Engineering or related technical discipline.\nMinimum 3 years of experience as a Quality Engineer or within an industrial manufacturing environment.\nAdvanced English proficiency (90% or higher).\n\nBonus Points If You Have\nLeadership Competencies\nLeadership\nChange Orientation\nCollaboration\nJudgment\nResults Driven\nTechnical Knowledge\nStrong verbal and written communication skills.\nPlanning and organizational skills.\nInitiative and self-motivation.\nAnalytical thinking.\nProblem-solving skills.\nKnowledge of Quality Management Systems (IATF 16949 and ISO 9001).\nExperience with customer-specific quality requirements.\nAutomotive customer portal experience.\nComputer proficiency, including:Microsoft Word\nMicrosoft Excel\nMicrosoft PowerPoint\nSAP\nAutoCAD\n\nQuality Tools & Methodologies\nControl Plans\nPPAP (Production Part Approval Process)\nMSA (Measurement System Analysis)\nSPC (Statistical Process Control)\n8D Problem Solving\n5 Why Analysis\nVDA Standards\nThings To Know\nWillingness to travel.\nWillingness to work in an office environment.\nSuccessfully complete a background investigation and drug screening as a condition of employment.\nWhat You Can Expect\nAccess to employee discounts on HARMAN and Samsung products (including JBL, Harman / Kardon, AKG, and others)\nLearning and development opportunities through our award-winning HARMAN University programs\nWellness benefits designed to support your overall well-being\nAccess to the HARMAN campus fitness center and cafeteria, where available\nAn inclusive and diverse work environment that supports both your professional and personal development\nHARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.","description_format":"text","description_chars":4745,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Cafeteria"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Manufacturing","Car Electronics","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-09-28T23:04:02Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.575,"p_room":0.75,"age_days":25,"expected_fill_days":33,"reasons":["conf:35","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/harman-international-engineer-customer-quality-2","json_url":"https://alion.io/job/harman-international-engineer-customer-quality-2.json","meta":{"generated_at":"2026-10-24T12:40:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18285,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6265},"rest":"https://alion.io/mcp/rest/get_company?id=6265"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fharman-international-engineer-customer-quality-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fharman-international-engineer-customer-quality-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fharman-international-engineer-customer-quality-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/harman-international-engineer-customer-quality-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fharman-international-engineer-customer-quality-2"}]}