{"id":2578311,"url":"https://alion.io/job/harmonic-sales-operations-customer-advocate","title":"Sales Operations, Customer Advocate","company":{"id":8423,"name":"Harmonic","domain":"harmonicinc.com","url":"https://alion.io/company/harmonic","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Legal","role_family":"Legal","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":110000,"max_usd":225000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":410},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-14T17:20:38Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-19T13:45:22Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Role Description\nWe are looking for an experienced Sales Operation, Customer Advocate to own the end-to-end processing of customer orders - from PO entry through fulfillment and shipment coordination. In this role you'll maintain customer records and sales contracts, monitor backlog reports to keep orders moving, and prepare international export documentation. You'll work closely with Operations Planners, Credit, Product Management, Sales and Shipping to keep order status, delivery dates, and product availability aligned, while serving as a responsive point of contact for customers on delays and updates. Beyond day-to-day execution, we want someone who spots opportunities to automate, eliminate errors, and streamline how we work.\nYou will report to the Director of Sales Operations.\nLocation\nRemote role - can be based anywhere in the US with a preference of West coast.\nWhat you will be doing:\nResponsible for processing and management of customer orders\n\nManage new PO order entry, fulfillment, and coordinate shipments\n\nRecognize Customer needs, set delivery expectations, and inform customers of delays and updates\n\nMonitor backlog reports and systems to ensure efficient order handling\n\nSupport team members with heavy workflow and back-up support\n\nWork with cross-functional teams in all aspects of order fulfillment\n\nCreate and coordinate international export documentation\n\nProvide ideas and feedback to management on how to automate work, eliminate errors, streamline workflow, and better serve customers and improve company response time and policies\n\nWork very closely with Operations Planners, Credit team, Product Management & shipping team\n\nWhat you should have:\nBachelor’s degree in business-oriented field, or equivalent experience.\n\n5+ years in sales operations, customer service, or sales support in a high-tech environment; international company experience a plus\n\nFunctional knowledge of Microsoft Office Suite - Excel, Word, and PowerPoint\n\nExperience with a CRM and/or ERP system (Oracle and Salesforce) required\n\nStrong written and verbal communication skills, with the ability to build rapport with customers and stakeholders at every level\n\nStrong analytical and problem-solving skills - able to diagnose issues of varying complexity and pull in the right people to resolve them\n\nHighly organized and self-directed, with excellent attention to detail and the ability to juggle multiple priorities against deadlines in a fast-paced, shifting-priority environment - working both independently and as part of a team\n\nWillingness to occasionally work outside normal business hours when customer or corporate needs require it\n\nPay & Benefits\nFor this role, the estimated base salary range is between $65,000 or $31.25/hr- $85,000 or $40.86/hr. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process.\nDiversity, Equality, and & Inclusion at Harmonic Inc\nAt Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationshipsbased on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.\nAdditional Equal Opportunity statement:\nHarmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact \nFor more information, please see links below:\nOFCCP Posters Landing Page\nKnow Your Rights\nPay Transparency","description_format":"text","description_chars":4293,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecom Infrastructure","Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-10-15T00:54:00Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.62,"p_room":0.75,"age_days":34,"expected_fill_days":40,"reasons":["conf:10","stale_co","velocity","win:late"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/harmonic-sales-operations-customer-advocate","json_url":"https://alion.io/job/harmonic-sales-operations-customer-advocate.json","meta":{"generated_at":"2026-10-19T14:52:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10997,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8423},"rest":"https://alion.io/mcp/rest/get_company?id=8423"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fharmonic-sales-operations-customer-advocate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fharmonic-sales-operations-customer-advocate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fharmonic-sales-operations-customer-advocate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/harmonic-sales-operations-customer-advocate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fharmonic-sales-operations-customer-advocate"}]}