# Solutions Engineer (Pre-Sales) - New York

About Harmony Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens. With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business. About the Role We're looking for a Solutions Engineer to play a critical role in how we win new customers. You'll be the technical lead on deals from first discovery call through close, partnering with Account Executives to understand a prospect's environment, show them what's possible, and prove it works. You'll be the person who proves the product delivers real value in a prospect's actual environment, not in a slide deck. That makes you one of the most important people in the

- **Id**: 1276237
- **Url**: <https://alion.io/job/harmony-solutions-engineer>
- **Role**: Solutions
- **Role family**: Solutions
- **Seniority**: senior
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: New York, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-08-11T21:52:13Z
- **Employer posted date**: 2026-08-11
- **Last verified at**: 2026-11-13T06:41:13Z
- **Board verified**: yes
- **Days open**: 93
- **Description format**: text
- **Description chars**: 4842
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: AI Agents

## Company

- **Id**: 2384567
- **Name**: Harmony
- **Domain**: harmony.io
- **Url**: <https://alion.io/company/harmony-io>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Ashby

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 4
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Computed at**: 2026-11-12T10:38:37Z

## Salary

- **Min**: 200000
- **Max**: 260000
- **Currency**: USD
- **Period**: year
- **Usd annual**: 260000

## Technologies

- **Claude Code** — Optional: no
- **LLM** — Optional: no
- **Microsoft Teams** — Optional: no
- **Slack** — Optional: no
- **ITSM** — Optional: yes

## Trust

- **Level**: stale
- **Repost count**: 0
- **Flags**: stale
- **Days open**: 93

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-09-26T01:42:39Z

## Liveness

- **Score**: 9
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.336
- **P room**: 0.28
- **Age days**: 92
- **Expected fill days**: 30
- **Reasons**: conf:5, velocity, win:tail, crowd:
- **Computed at**: 2026-11-12T10:38:37Z

## Pay

- **Stated usd annual**: 260000
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.