{"id":2238010,"url":"https://alion.io/job/harmonycares-quality-operations-manager","title":"Quality Operations Manager","company":{"id":8074,"name":"HarmonyCares","domain":"harmonycares.com","url":"https://alion.io/company/harmonycares","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":133000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1558},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-11T00:24:41Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T05:02:19Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview\nHarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.\nOur Mission - To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.\nOur Shared Vision - Every patient deserves access to quality healthcare.\nOur Values - The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.\nWhy You Should Want to Work with Us\nHealth, Dental, Vision, Disability & Life Insurance, and much more\n401K Retirement Plan (with company match)\nTuition, Professional License and Certification Reimbursement\nPaid Time Off, Holidays and Volunteer Time\nPaid Orientation and Training\nGreat Place to Work Certified\nEstablished in 11 states\nLargest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!\nMore details about the benefits we offer can be found at https://careers.harmonycares.com/benefits.\nResponsibilities\nThe Quality Operations Manager is responsible for national quality operations across HarmonyCares’ programs (MA Stars, MSSP MIPS APP, and ACO REACH). The role establishes the standard for how quality work is executed at scale by operationalizing annual measure and specification updates through enterprise playbooks and provider / care team education, executing centralized EMR chart abstraction to accelerate gap closure, and serving as the Tier 2 escalation point for complex denominator and closure documentation issues. This role drives continuous improvement by identifying recurring breakdowns and implementing workflow and training updates that reduce rework and improve performance. This position supports consistent field execution and contributes to achievement of enterprise quality targets, including 4+ Stars performance and comparable goals for MSSP MIPS APP and ACO REACH.\nEssential Duties and Responsibilities\nMaintain national quality playbooks and a shared knowledge base and keep guidance current with annual measure and specification updates and field feedback\nDrive continuous process improvement by analyzing recurring closure misses and field questions, then implementing workflow changes, job aids, and targeted education to improve closure rates and reduce rework\nDeliver provider / care team education, including new provider onboarding and ongoing continuing education, with practical “how to close” training and examples of acceptable evidence\nAlign stakeholders without formal authority and drive adoption of standard work across regions\nExecute centralized EMR chart abstraction to identify qualifying evidence and document a traceable evidence trail to support closure of contracted quality gaps\nManage the Tier 2 escalation queue for complex denominator and closure documentation issues\nProvide consistent guidance and closed-loop resolution back to Sr. Population Health Managers\nSupport audit readiness by reinforcing documentation and evidence traceability standards, completing readiness checks and spot audits, and coordinating auditor-facing requests\nIn this role you may work with. . .\nSenior Population Health Manager\nExecutive Directors\nClinical and administrative field teams\nQualifications\nREQUIRED Knowledge, Skills and Experience\nBachelor’s degree or equivalent combination of education/experience in quality, population health, healthcare operations, or a related field\n4+ years of experience in MA Stars quality operations and measure execution\nStays current on Stars, MSSP MIPS APP, and ACO Reach quality program updates and translates changes into playbooks, education, and operational guidance\nStrong working knowledge of denominator logic, closure mechanics, acceptable evidence standards, and common failure modes\nProficient locating discrete qualifying evidence (labs, screenings, results, reports) and documenting a clear, traceable evidence trail while navigating EMR workflows at speed\nStrong PowerPoint skills for playbooks, job aids, and training and advanced Excel skills for trackers and QA logs\nDemonstrated experience developing enterprise playbooks, workflows, job aids used across multiple markets or teams\nDemonstrated experience supporting clinical and field team education, including new hire onboarding and ongoing continuing education\nDemonstrated proficiency performing medical record review and chart abstraction to identify qualifying evidence and support quality gap closure. Athena and/ or Navina experience is a plus\nExperience operating in a matrixed environment with competing priorities and time-sensitive deliverables\nPreferred Knowledge, Skills and Experience\nClinical credential (RN/LPN) or equivalent experience in HEDIS/Stars abstraction, coding, or health information management\nRelevant certifications such as CPHQ, Lean/Six Sigma, or PMP\nExperience supporting audit readiness activities, including evidence traceability standards and responding to payer or auditor requests\nExperience with MSSP MIPS APP and ACO REACH quality programs\nPosted Max Pay Rate\nUSD $120,000.00/Yr.Posted Min Pay Rate\nUSD $84,000.00/Yr.Pay Transparency\nIndividual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.","description_format":"text","description_chars":5564,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Certification reimbursement","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Care Services","Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-10-11T00:24:41Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:1","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/harmonycares-quality-operations-manager","json_url":"https://alion.io/job/harmonycares-quality-operations-manager.json","meta":{"generated_at":"2026-10-12T11:57:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18698,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8074},"rest":"https://alion.io/mcp/rest/get_company?id=8074"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fharmonycares-quality-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fharmonycares-quality-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fharmonycares-quality-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/harmonycares-quality-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fharmonycares-quality-operations-manager"}]}