{"id":2056151,"url":"https://alion.io/job/harness-customer-experience-engineer-iii","title":"Customer Experience Engineer I/II","company":{"id":7218,"name":"Harness","domain":"harness.io","url":"https://alion.io/company/harness","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":93,"open_postings":35,"ghost_share":0,"stale_share":0.086,"repost_share":0,"time_to_fill_p50_days":112,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":100000,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Amazon ECS","optional":false},{"name":"AppDynamics","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"CI/CD","optional":false},{"name":"Docker","optional":false},{"name":"GCP","optional":false},{"name":"Knowledge Graph","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"LLM","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Node JS","optional":false},{"name":"Python","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-10-07T22:06:09Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T06:07:09Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code - testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.\nPowered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. \nOver the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend - enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. \nWith a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery - and we’re looking for exceptional talent to help us move even faster.\nAbout the Role\nJoin our Customer Engineering team, where you'll own complex, often ambiguous technical issues for enterprise customers, broken pipelines, deployment failures, connectivity problems, misconfigured infrastructure through to resolution, and feed what you learn back to Product and Engineering.\nThis role works whether you're early in your career and want to get hands-on with real production systems fast, with mentorship built in or you're an experienced DevOps/SRE/platform engineer who wants direct customer impact without giving up hands-on coding.\nWhat You'll Do\nOwn customer cases end-to-end on your team, triage, root-cause analysis, and resolution across Kubernetes, ECS, Docker, and AWS/GCP/Azure including occasional customer build engagements (~20-30% of time) where you'll shadow and co-build alongside a senior engineer.\nContribute to customer-facing tooling and small product fixes alongside Product and Engineering, turning patterns from your casework into reusable diagnostics, dashboards, or bug fixes.\nLead or actively participate in customer calls and screen shares, communicating findings clearly to both engineers and managers.\nBuild internal scripts and diagnostic tools that speed up the team's casework, with growing exposure to our AI/LLM-powered internal tooling as that practice matures.\nTurn recurring patterns into run books, playbooks, and reusable templates for the broader team.\nWhat You Bring\n2+ years in a customer-facing engineering, DevOps, SRE, or platform role or equivalent depth from internships, personal projects, or open-source work. Depth and curiosity matter more than years.\nHands-on with Kubernetes, ECS, and Docker, plus at least one major cloud platform (AWS, GCP, or Azure).\nSolid grasp of CI/CD concepts and Linux/networking fundamentals.\nScripting ability (Python, Node.js, Bash, or similar) and enough coding experience : coursework, projects, or professionals to read source code and make small, guided changes.\nClear written and verbal communication comfortable driving a customer call and writing up findings for both engineers and managers.\nA fast learner, comfortable getting hands-on in unfamiliar systems.\nWhat You'll Grow Into\nThis team gives you a runway most CXE II roles don't:\nLeading customer build engagements independently, as you build a track record beyond shadowing.\nContributing more deeply to internal AI/LLM tooling as the practice matures.\nExposure to observability tooling, Infrastructure-as-Code, AI agents/MCP, and secrets management.\nWork Location\nRemote - United States/Canada \nWhat you will have at Harness\nCompetitive salary\nComprehensive healthcare benefits\nFlexible Spending Account (FSA)\nFlexible work schedule\nEmployee Assistance Program (EAP)\nFlexible Time Off and Parental Leave\nMonthly, quarterly, and annual social and team building events\nMonthly internet reimbursement\nPay transparency\n$100,000—$135,000 USD\nHarness in the news:\nAccelerating Our Mission to Bring AI to Everything After Code\nGoldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation\nHow Harness runs 16 “startups within a startup” at scale | Jyoti Bansal\nHarness Research Shows AI Visibility Crisis Fueling Security Nightmare\nHarness has been named to the Inc. Power Partner list for software delivery success\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.\nAt Harness, we care about your privacy and are committed to protecting your personal data. For additional information on this topic, you can visit our privacy Portal: https://harness-privacy.relyance.ai/\nNote on Fraudulent Recruiting/Offers\nWe have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. \nPlease note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.\nIf you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at . You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.","description_format":"text","description_chars":6441,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Flexible time off","Internet reimbursement","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Sales & Marketing","Software","Code Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-07T23:53:19Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":2,"expected_fill_days":112,"reasons":["conf:2","urgency","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":135000,"is_top_pay":true},"html_url":"https://alion.io/job/harness-customer-experience-engineer-iii","json_url":"https://alion.io/job/harness-customer-experience-engineer-iii.json","meta":{"generated_at":"2026-10-12T06:52:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11053,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7218},"rest":"https://alion.io/mcp/rest/get_company?id=7218"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fharness-customer-experience-engineer-iii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fharness-customer-experience-engineer-iii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fharness-customer-experience-engineer-iii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/harness-customer-experience-engineer-iii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fharness-customer-experience-engineer-iii"}]}