{"id":265284,"url":"https://alion.io/job/harness-professional-services-engagement-manager","title":"Professional Services Engagement Manager","company":{"id":7218,"name":"Harness","domain":"harness.io","url":"https://alion.io/company/harness","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":36,"ghost_share":0,"stale_share":0.194,"repost_share":0,"time_to_fill_p50_days":96,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":165000,"max":198000,"currency":"USD","period":"year","gross":null,"usd_annual":198000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AppDynamics","optional":false},{"name":"CI/CD","optional":false},{"name":"Knowledge Graph","optional":false},{"name":"Platform Engineering","optional":false}],"status":"live","first_seen_at":"2026-06-25T21:15:40Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-23T03:50:36Z","board_verified":true,"closed_at":null,"days_open":119,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":119},"description":"Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code - testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.\nPowered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. \nOver the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend - enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. \nWith a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery - and we’re looking for exceptional talent to help us move even faster.\nPosition Summary\nAs a Professional Services Engagement Manager, you will play a critical role in helping customers accelerate their software delivery transformation with Harness. Acting as the bridge between Sales, Professional Services, and Delivery teams, you will combine technical expertise, consultative selling, and business acumen to shape services engagements that drive measurable customer outcomes.\nYou will partner closely with customers to understand their goals, challenges, and operating environments, then design and position service solutions that maximize the value of the Harness platform. From discovery and solution development to proposal creation and engagement planning, you will serve as a trusted advisor throughout the customer journey.\nThis role is ideal for someone who enjoys operating at the intersection of technology, customer success, and commercial strategy-helping organizations modernize software delivery while driving the growth and impact of Harness Professional Services.\nAbout the Role\nPartner with customers and account teams to understand business objectives, technical requirements, current-state environments, and desired outcomes, positioning Professional Services as a critical enabler of customer success.\nLead scoping sessions, discovery workshops, and solution discussions to identify and recommend the appropriate mix of packaged and custom service offerings that accelerate onboarding, adoption, and business value realization.\nDevelop and present professional services proposals, solution recommendations, pricing, and Statements of Work (SOWs) that clearly articulate scope, value, delivery methodology, and customer outcomes.\nCollaborate with Sales, Customer Success, Implementation Engineering, Technical Program Managers, and delivery partners to ensure service engagements are accurately scoped, staffed, and positioned for successful execution.\nSupport the commercial sales process by guiding customers through service pricing, contractual terms, project assumptions, and implementation approaches while addressing objections and mitigating risk.\nDrive achievement of Professional Services bookings and margin targets through accurate forecasting, opportunity management, and strategic engagement with key customer accounts.\nServe as a trusted advisor to Account Executives and Customer Success teams by identifying services opportunities, coaching stakeholders on service offerings, and integrating services into the standard customer journey.\nPartner with delivery teams to translate customer requirements into detailed implementation plans and ensure a seamless transition from sales to execution.\nCommunicate customer trends, market feedback, and operational improvement opportunities to leadership and cross-functional teams to enhance service offerings, go-to-market strategies, and delivery efficiency.\nCreate and deliver enablement content that educates internal teams on Professional Services capabilities, value propositions, methodologies, and best practices for positioning and selling services.\nOccasionally lead implementation engagements of core Harness modules (CI/CD/STO/IacM) for new customer prospects that require a sales-sensitive implementation to be the “landing vehicle” for large deals, through a “Paid Pilot” product sales motion\nInstill confidence in Prospects about Digital/DevSecOps/AI transformation journey and talk through the best practices, drawing upon personal lived experience as a technical leader and software engineering / devops veteran\nAbout You\n5+ years of experience in a technical sales, professional services, solutions consulting, or customer-facing role within the software delivery, DevOps, cloud, or developer tooling ecosystem.\n5+ years of experience as a manager or technical lead for teams in software engineering, devops software delivery, DevOps, cloud, developer tooling, etc\nStrong understanding of modern software delivery practices, including CI/CD, DevOps, platform engineering, cloud-native technologies, and software development lifecycle best practices.\nProven ability to consult with customers on technical transformation initiatives, helping organizations improve software delivery processes, developer productivity, and operational outcomes.\nExperience scoping complex technical engagements, developing service proposals, and authoring clear Statements of Work (SOWs) that align customer objectives with delivery outcomes.\nDemonstrated success positioning and selling professional services offerings, including scoping, discovery, solution development, pricing, forecasting, and commercial negotiations.\nStrong executive communication, presentation, and stakeholder management skills, with the ability to influence both technical and business audiences.\nExperience building trusted partnerships across Sales, Customer Success, Services, and Engineering teams to drive successful customer outcomes.\nProficiency with Salesforce and related sales operations tools for opportunity management, forecasting, pipeline visibility, and quoting.\nA customer-first mindset, strong business acumen, and the ability to balance technical depth with commercial objectives.\nPassion for emerging trends in DevOps, software delivery, platform engineering, and developer productivity technologies.\nWork Location\nRemote within the U.S. Travel expected up to 25%\nWhat you will have at Harness\nCompetitive salary\nComprehensive healthcare benefits\nFlexible Spending Account (FSA)\nFlexible work schedule\nEmployee Assistance Program (EAP)\nFlexible Time Off and Parental Leave\nMonthly, quarterly, and annual social and team building events\nMonthly internet reimbursement\nPay transparency\n$165,000—$198,000 USD\nHarness in the news:\nAccelerating Our Mission to Bring AI to Everything After Code\nGoldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation\nHow Harness runs 16 “startups within a startup” at scale | Jyoti Bansal\nHarness Research Shows AI Visibility Crisis Fueling Security Nightmare\nHarness has been named to the Inc. Power Partner list for software delivery success\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.\nAt Harness, we care about your privacy and are committed to protecting your personal data. For additional information on this topic, you can visit our privacy Portal: https://harness-privacy.relyance.ai/\nNote on Fraudulent Recruiting/Offers\nWe have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. \nPlease note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.\nIf you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at . You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.","description_format":"text","description_chars":9236,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Flexible time off","Internet reimbursement","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["DevOps & Platform Engineering","Code Intelligence","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-09-05T12:21:31Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.764,"p_room":0.44,"age_days":119,"expected_fill_days":96,"reasons":["conf:2","urgency","velocity","win:tail","crowd:"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":198000,"is_top_pay":true},"html_url":"https://alion.io/job/harness-professional-services-engagement-manager","json_url":"https://alion.io/job/harness-professional-services-engagement-manager.json","meta":{"generated_at":"2026-10-23T06:08:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10008,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7218},"rest":"https://alion.io/mcp/rest/get_company?id=7218"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fharness-professional-services-engagement-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fharness-professional-services-engagement-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fharness-professional-services-engagement-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/harness-professional-services-engagement-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fharness-professional-services-engagement-manager"}]}