{"id":1199694,"url":"https://alion.io/job/harper-account-executive-service","title":"Account Executive, Service","company":{"id":5322,"name":"Harper","domain":"harpercorp.com","url":"https://alion.io/company/harper","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":91,"open_postings":29,"ghost_share":0.069,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":78,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States","Atlanta, United States","New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T18:47:26Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-23T08:40:02Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":28},"description":"Account Executive, Service\nHarper is an AI-native commercial insurance company in San Francisco. We're not bolting AI onto insurance - we're rebuilding the entire business as software, on a simple bet: turning expert human judgment into compute is one of the largest transitions left to make, and a trillion-dollar industry still run 90% by hand is the place to prove it. We've grown ~100x in the last year and we move at that speed - on-site, in person, long days, very high standards. Almost no one joins Harper for insurance; they join to build the company that replaces how it works.\nRole in one line: Turn the gap between what a customer bought and what they now need into a clear recommendation and a closed change.\nThe policy is sold. Then the customer comes back with a certificate of insurance request, or a contract whose insurance requirements look very different from what was originally discussed. That moment is not a service ticket. It is a second commercial conversation, and you own it.\nHarper's systems keep the account history, the bound policy, and the new request together. You read the documents, find the gap, lead the customer conversation, and close the right coverage.\nWhy now\nHarper's growing policy book creates a commercial moment after the sale. Customers return mid-term with certificate requests and contract requirements that do not match the coverage they bought. That gap needs a dedicated sales motion, not a service queue.\nHarper has four Account Executive lanes: New Business, Renewals, Partnerships, and Service. Service is not renewals, and it is not the recovery work inside New Business. It is a smaller team than the other lanes and more brokerage-heavy. You read policies, certificates, and contract insurance requirements, then own the customer decision.\nWhat you own\nPick up the account after the sale. Take the customer who comes back with a certificate of insurance request or requirements that differ from what was originally discussed.\n\nRead the source documents. Compare the bound policy, the certificate request, and the contract insurance requirements line by line.\n\nName the gap. Identify exactly what the requirement asks for that the current coverage does not provide.\n\nBuild the coverage plan. Decide with placement and insurance experts how to close the gap credibly.\n\nLead the customer conversation. Explain the requirement, the current coverage, the options, the price, and the deadline in plain language.\n\nClose the change. Ask for the business, collect the required decision and completion items, and keep ownership through bind.\n\nProtect accuracy. Work within your license and authority. Never let a certificate or a promise overstate what the policy covers.\n\nRecord the outcome. Capture what the customer needed, why the gap appeared, and whether they bought, waited, or left.\n\nThe service outcomes you own\nAccounts that come back with a certificate request or new requirement have a verified comparison against the bound policy and a next customer action.\n\nRecommendations make the current coverage, the requirement, the gap, the option, and the deadline clear.\n\nBound changes move forward with the accepted option and completion steps recorded.\n\nAccounts that do not buy preserve the customer's stated reason, or an honest unknown when the reason is not available.\n\nMid-term conversion, retention, and booked revenue improve without selling coverage the requirement does not call for.\n\nWho thrives here\nYou have worked in commercial insurance brokerage or account management and can read a policy, a certificate of insurance, and a contract's insurance requirements.\n\nYou can tell a customer who thought they were covered that their requirement asks for more, and keep their trust.\n\nYou treat an existing customer's request as the start of a commercial conversation.\n\nYou use the policy, the certificate, and the contract instead of relying on one status.\n\nYou can earn and maintain the required commercial insurance licenses.\n\nYou are based in New York or San Francisco, or ready to relocate.\n\nWho should not apply\nYou want the highest quota and the most variable pay on the sales team.\n\nYou treat a certificate request as a service ticket.\n\nYou would rather issue a certificate than tell a customer their coverage falls short.\n\nYou avoid direct closing conversations.\n\nYou need a remote or hybrid default.\n\nCompensation & logistics\nSalary: $150,000 to $200,000 OTE, with the mix weighted toward base relative to New Business and Renewals. Top performers earn more.\n\nEquity: Yes.\n\nLocation: On-site, New York, Atlanta, or San Francisco. Based here or willing to relocate.\n\nSchedule: Monday to Friday, roughly 8 a.m. to 7 p.m. or 8 p.m., in-office 5 days a week.\n\nLicensing: Commercial insurance producer license required within ~30 days of start; Harper pays for training and licensing.\n\nBenefits\nHarper offers health, dental, and vision insurance. Office-specific benefits are set by working location.\nTo apply\nSend your resume and a short post-sale case. Explain the account, what the customer came back with, how the requirement differed from the bound coverage, how you handled the conversation, and the result.\nThe process has three steps: a 30-minute Zoom to meet the team, about two hours in the office to meet more people, and a super day, after which Harper decides. It moves as fast as you do.","description_format":"text","description_chars":5370,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-24T20:10:37Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.795,"p_room":0.9,"age_days":28,"expected_fill_days":78,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/harper-account-executive-service","json_url":"https://alion.io/job/harper-account-executive-service.json","meta":{"generated_at":"2026-10-23T10:06:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15380,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5322},"rest":"https://alion.io/mcp/rest/get_company?id=5322"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fharper-account-executive-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fharper-account-executive-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fharper-account-executive-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/harper-account-executive-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fharper-account-executive-service"}]}