{"id":1165121,"url":"https://alion.io/job/harper-customer-operations-specialist-payments","title":"Customer Operations Specialist, Payments","company":{"id":5322,"name":"Harper","domain":"harpercorp.com","url":"https://alion.io/company/harper","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":93,"open_postings":20,"ghost_share":0,"stale_share":0.1,"repost_share":0,"time_to_fill_p50_days":93,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States","Atlanta, United States","New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T01:14:01Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-19T22:45:29Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Customer Operations Specialist, Payments\nRole in one line: Resolve the customer problems that cross payments, disputes, cancellations, audits, and insurance operations before they become repeat calls or unresolved risk.\nA payment does not reconcile. A customer raises a dispute. A cancellation notice conflicts with the account record. An audit creates a question nobody can answer from one screen. You establish the real state, speak with the customer, and carry the issue to a documented resolution.\nHarper's systems can surface records and prepare routine service work. This role handles the customer problems that still require judgment, persistence, and direct communication across payments and insurance operations.\nWhy now\nHarper serves a growing base of small businesses across many carriers, payment paths, and policy workflows. Routine requests belong with Customer Service. This specialist owns the harder cases that cross systems or require reconciliation across finance, insurance, and service records.\nYou own payments and disputes, plus the related cancellations, audits, insurance questions, phone work, and complex service problems that often arrive with them. The job is broad because the customer's problem rarely respects one system boundary.\nWhat you own\nResolve payment questions. Trace the payment question through the available records and identify the current state, amount, owner, and next action.\n\nWork disputes end to end. Establish the issue, gather the source records, explain the current state, coordinate the required review, and record the final outcome.\n\nHandle cancellation complexity. Read the full event chain, including notices, effective cancellations, reinstatements, and rescissions, before telling a customer what is true.\n\nSupport audits. Help customers understand the audit request, identify the records needed, and route licensed or specialized questions to the correct owner.\n\nAnswer general insurance questions within authority. Explain process and recorded facts clearly. Escalate coverage advice and licensed decisions rather than guessing.\n\nTalk to people. Use the phone when a live conversation will resolve confusion faster than another automated message.\n\nReconcile across systems. Compare the customer record, payment record, policy record, communications, and external confirmation before closing a case.\n\nOwn the next action. Keep one named owner, one current state, and one promised update point until the issue is complete.\n\nFind the repeated cause. Flag patterns that should become a permanent product, process, training, or finance fix.\n\nWhat resolved means\nCases preserve the customer's question, the amount or policy involved, the records checked, the owner, and the next action.\n\nPayment conclusions name the evidence and the account or transaction they belong to.\n\nDisputes end with a recorded resolution, customer notification, and any required financial or policy correction.\n\nCancellation answers reflect the latest event in the chain, not the loudest notice.\n\nRepeat contacts decline because the underlying issue was resolved and explained clearly.\n\nWho thrives here\nYou have worked in payments, disputes, cancellations, audits, insurance service, or another high-volume problem-solving environment.\n\nYou can read several systems without losing the customer's question.\n\nYou are calm and direct with people who are frustrated or confused.\n\nYou document facts carefully and distinguish a missing record from a missing real-world action.\n\nYou know when to keep investigating and when to escalate.\n\nYou are comfortable with phone work throughout the day.\n\nYou are based in Atlanta or San Francisco, or ready to relocate to one of those offices.\n\nWho should not apply\nYou want a back-office role with no customer conversations.\n\nYou close cases when you transfer them.\n\nYou infer payment, cancellation, or coverage from one status field.\n\nYou avoid difficult conversations or detailed reconciliation.\n\nYou need a remote or hybrid default.\n\nBenefits\nHarper offers health, dental, and vision insurance. Office-specific benefits will be set by working location.\nHow to apply\nSend your resume and a short example of a customer problem that crossed several systems or teams. Explain how you established the real state, what you told the customer, and how you proved the issue was resolved.","description_format":"text","description_chars":4348,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-24T02:19:12Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.842,"p_room":1,"age_days":25,"expected_fill_days":93,"reasons":["conf:2","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":true},"html_url":"https://alion.io/job/harper-customer-operations-specialist-payments","json_url":"https://alion.io/job/harper-customer-operations-specialist-payments.json","meta":{"generated_at":"2026-10-19T23:13:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2144,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5322},"rest":"https://alion.io/mcp/rest/get_company?id=5322"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fharper-customer-operations-specialist-payments"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fharper-customer-operations-specialist-payments"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fharper-customer-operations-specialist-payments"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/harper-customer-operations-specialist-payments\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fharper-customer-operations-specialist-payments"}]}