{"id":3079665,"url":"https://alion.io/job/harris-client-success-executive","title":"Client Success Executive","company":{"id":4012751,"name":"Harris","domain":"harris.io","url":"https://alion.io/company/harris-io","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":80000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T10:55:47Z","employer_posted_date":null,"last_verified_at":"2026-10-22T10:55:47Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Client Success Executive (CSE)Altera Digital Health - US RemoteAt Altera, we believe healthcare technology should empower clinicians rather than burden them. We aren’t just looking for a \"digital revolution\"; we are focused on the steady, purposeful evolution of healthcare, helping our partners reach the \"summit\" of what patient care can be through smarter data, seamless interoperability, and human-centered AI.\nPosition SummaryThe Client Success Executive (CSE) is a strategic partner and advocate for clients, responsible for ensuring their success, satisfaction, and growth. This role blends relationship management, operational execution, and strategic insight to deliver exceptional client outcomes. The CSE works cross-functionally to align internal efforts with client goals, drive performance, and foster long-term partnerships.\nCore ResponsibilitiesClient Advocacy & Relationship Management\nServe as the internal advocate for assigned clients, ensuring their goals and feedback are represented across teams.\n\nBuild and maintain strong relationships with client stakeholders, acting as trusted advisors to drive client satisfaction and NPS.\n\nServe as the escalation point for client issues, ensuring swift and effective resolution.\n\nStrategic Engagement & Planning\nLead Strategic Partnership Reviews to assess performance, align goals, and identify growth opportunities.\n\nDevelop and execute customized success plans based on client segmentation and strategic objectives.\n\nManage quarterly Client Leadership Council (CLC) meetings and summits to foster collaboration and innovation.\n\nPerformance Monitoring & Optimization\nMonitor and track KPIs that align with client goals and internal toolkits.\n\nDrive Net Promoter Score (NPS/KLAS) improvement initiatives at the client level.\n\nAnalyze client data to identify trends, risks, and opportunities for optimization and upselling.\n\nOperational Execution\nOversee day-to-day client operations, ensuring a seamless and positive experience.\n\nComplete SSOs (where applicable) and ensure timely delivery of client commitments.\n\nPartner with finance and clients to ensure account health and contractual accountability.\n\nGrowth & Expansion\nIdentify and drive lead generation opportunities within existing client accounts.\n\nApply segmentation strategies to tailor engagement, service delivery, and growth plans.\n\nCultivate reference accounts and support client advocacy initiatives.\n\nProvide ongoing feedback from a site visit with Client Success Leader.\n\nQualifications\nA bachelor’s degree is required.\n\n2–4 years of client-facing experience with a track record of exceeding expectations.\n\nStrong communication, analytical, and problem-solving skills.\n\nExperience with strategic planning, KPI tracking, and cross-functional collaboration.\n\nAdditional responsibility maybe required\nCompensationBase salary: $80-90k USDThis role offers a base salary and commission structure, with total compensation dependent on individual performance and achievement of sales targets.\nThe final offer will depend on relevant experience, skills, internal equity, market data, and applicable location-based pay requirements.\nOriginally posted on Himalayas","description_format":"text","description_chars":3185,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[{"name":"United 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