{"id":2457721,"url":"https://alion.io/job/harris-computer-associate-manager-technical-support","title":"Associate Manager Technical Support","company":{"id":2223,"name":"Harris Computer","domain":"harriscomputer.com","url":"https://alion.io/company/harris-computer","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":33,"ghost_share":0,"stale_share":0.909,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vadodara, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":4500,"max_usd":12500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Crowdstrike","optional":true},{"name":"CVE","optional":true},{"name":"CVSS","optional":true},{"name":"ITIL","optional":true},{"name":"KEV","optional":true},{"name":"Microsoft Defender","optional":true},{"name":"Power BI","optional":true},{"name":"PowerShell","optional":true},{"name":"Qualys Cloud Platform","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-13T16:31:48Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T01:45:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Experience: 6-9 Years\nJob Function: IT Infrastructure / Security Operations / Vulnerability Management\nEmployment Type: Full-time\nDepartment: Cloud & Infrastructure Operations\nJob Summary\nWe are looking for an experienced and proactive Associate Manager - Technical Support to join our Vulnerability Remediation team. The role involves coordinating and driving the remediation of security vulnerabilities across Windows servers, cloud infrastructure, and enterprise applications.\nThe ideal candidate should have a strong understanding of Windows operating systems, security patching, vulnerability management, and cloud computing fundamentals. The candidate will work closely with Security, Infrastructure, Application, and Cloud teams to prioritize vulnerabilities, coordinate remediation activities, track compliance, resolve technical blockers, and ensure remediation is completed within defined security SLAs.\nThe role requires a hands-on technical professional with strong analytical, troubleshooting, coordination, and stakeholder management skills.\nKey Responsibilities\nDrive end-to-end vulnerability remediation activities across Windows Server environments and cloud infrastructure.\nReview vulnerability reports from security scanning tools and identify affected servers, applications, operating systems, and software components.\nAnalyze vulnerabilities based on severity, criticality, exploitability, business impact, and remediation timelines.\nCoordinate Windows security patching, operating system updates, and third-party software remediation activities.\nWork with infrastructure, cloud, application, database, and security teams to plan and execute remediation within approved maintenance windows.\nTrack remediation progress against defined SLAs and security compliance targets, ensuring timely closure of critical and high-severity vulnerabilities.\nInvestigate patch installation failures, missing updates, failed remediations, and recurring vulnerabilities; coordinate root cause analysis and corrective actions.\nValidate remediation through patch compliance checks, vulnerability rescans, server health checks, and post-remediation verification.\nMaintain accurate vulnerability inventories, remediation trackers, exception records, and management reports.\nIdentify remediation blockers, dependencies, and risks, and escalate issues to the appropriate technical teams and leadership.\nSupport change management processes, including change requests, implementation plans, validation, and rollback procedures.\nDevelop operational dashboards, reports, and metrics to track remediation progress, SLA adherence, overdue vulnerabilities, and compliance trends.\nIdentify opportunities to improve remediation efficiency through scripting, automation, and process standardization.\nEnsure operational procedures, evidence, and remediation records are maintained to support security governance and audits.\nProvide technical guidance to team members and coordinate day-to-day remediation priorities.\nRequired Skills and Qualifications\n6-9 years of experience in IT infrastructure, Windows system administration, security operations, patch management, or vulnerability remediation.\nStrong understanding of Windows operating systems and Windows Server administration.\nGood knowledge of Windows security updates, cumulative updates, monthly patch cycles, and patch deployment processes.\nUnderstanding of vulnerability management concepts, including CVEs, vulnerability severity ratings, remediation SLAs, and security compliance.\nFamiliarity with Microsoft Azure and cloud computing fundamentals, including Azure Virtual Machines.\nExperience analyzing technical issues, troubleshooting patch failures, and coordinating remediation across multiple teams.\nUnderstanding of server maintenance windows, change management, pre- and post-patching validation, and rollback planning.\nWorking knowledge of networking fundamentals, Active Directory, Group Policy, and Windows services.\nExperience preparing operational reports, tracking KPIs, and presenting remediation status to stakeholders.\nStrong communication, analytical, organizational, and problem-solving skills.\nAbility to manage multiple remediation activities, prioritize competing demands, and drive issues through to closure.\nPreferred Skills\nExperience with vulnerability scanning and security platforms such as CrowdStrike, Qualys, Rapid7, or Microsoft Defender Vulnerability Management.\nExposure to patch management tools such as Automox, Microsoft Configuration Manager (SCCM), Intune, or Azure Update Manager.\nFamiliarity with ServiceNow for incident, problem, and change management.\nBasic to intermediate PowerShell scripting for automation, reporting, and validation.\nUnderstanding of vulnerability prioritization frameworks and threat intelligence, including CVE, CVSS, CISA Known Exploited Vulnerabilities (KEV), and exploitability indicators.\nExperience with Microsoft security advisories and monthly Patch Tuesday updates.\nExposure to Power BI or similar reporting tools.\nFamiliarity with ITIL processes and enterprise IT service management practices.\nKey Competencies\nStrong ownership and accountability for remediation outcomes.\nAbility to coordinate effectively across Security, Infrastructure, Cloud, and Application teams.\nStructured problem-solving and root cause analysis.\nAbility to communicate technical risks and remediation progress clearly to management.\nFocus on security compliance, operational efficiency, and continuous improvement.\nAbility to work in a fast-paced enterprise IT environment.\nSuccess Metrics\nTimely remediation of critical and high-severity vulnerabilities within defined SLAs.\nImprovement in overall vulnerability remediation and patch compliance.\nReduction in overdue vulnerabilities and recurring remediation failures.\nAccurate reporting of remediation progress, risks, exceptions, and blockers.\nSuccessful completion of remediation activities with minimal operational disruption.\nImproved efficiency through automation and process optimization.\nEducation\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline. Relevant industry certifications in Microsoft Azure, Windows administration, cybersecurity, or IT service management are an advantage.","description_format":"text","description_chars":6291,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Billing & Subscription Management","Digital Government","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-10-13T16:31:48Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:4","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/harris-computer-associate-manager-technical-support","json_url":"https://alion.io/job/harris-computer-associate-manager-technical-support.json","meta":{"generated_at":"2026-10-14T09:43:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10948,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2223},"rest":"https://alion.io/mcp/rest/get_company?id=2223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fharris-computer-associate-manager-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fharris-computer-associate-manager-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fharris-computer-associate-manager-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/harris-computer-associate-manager-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fharris-computer-associate-manager-technical-support"}]}