{"id":955873,"url":"https://alion.io/job/harris-computer-associate-systems-engineer","title":"Associate Systems Engineer","company":{"id":2223,"name":"Harris Computer","domain":"harriscomputer.com","url":"https://alion.io/company/harris-computer","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":38,"ghost_share":0,"stale_share":0.947,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-10T05:45:15Z"}},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"C#","optional":true}],"status":"closed","first_seen_at":"2026-06-03T00:00:00Z","employer_posted_date":"2026-06-03","last_verified_at":"2026-10-10T17:53:12Z","board_verified":false,"closed_at":"2026-10-10T17:53:12Z","days_open":129,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":129},"description":"We are seeking an enthusiastic Associate System Engineer from within our team to join our operations and client services function. This is a great opportunity to grow your technical foundation, work closely with clients, and contribute to a high-performing 24×7 support team.\nWhat You Will Do\nSupport a 24×7 operational environment across rotational shifts, ensuring consistent service delivery.\nHandle Level 1 analysis, troubleshooting, and resolution of application and infrastructure incidents.\nConduct recording reviews to assess user experience and gauge service impact.\nCollect application logs and escalate cases to the Development team with clear context.\nDeliver a premium client experience - tracking open issues, coordinating responses, and helping clients resolve problems efficiently.\nContribute to weekly/monthly client read-outs and progress presentations.\nIdentify and help drive issue/bug remediation to resolution across the client base.\nMaintain an up-to-date log of known issues and fixes, supporting consistent resolution outcomes.\nAuthor and maintain technical and operational procedure documentation.\nParticipate in daily/weekly technical and leadership calls, keeping stakeholders informed on progress.\nBuild positive, professional relationships with customers and teammates.\nWhat We Are Looking For\n1+ year of experience in proactive support and infrastructure/application monitoring.\nFamiliarity with Global Command Center, Service Desk, or Frontline Monitoring operations.\nCommitment to following team, account, and client policies and procedures.\nExposure to Application/Infrastructure Monitoring tools and solutions.\nExperience with Windows Server environments, .NET-based application support, IIS, worker processes, Web.config, and Event Logs.\nBasic understanding of networking and Azure Monitoring.\nIntermediate SQL skills - including SQL Jobs, queries, blocking scenarios, and Always On configuration.\nExperience with ITSM platforms such as ServiceNow or equivalent Service Desk tools.\nBasic knowledge of ITIL framework (V3.0 Foundation certification is an advantage).\nAbility to present data clearly using Power BI, Excel pivot tables, and charts.\nGood command of written and verbal English; international support experience (US or Europe preferred).\nNice to Have\nExposure to healthcare-related applications or patient care environments.\nFamiliarity with Azure cloud environments.\nQualifications\nBachelor's degree in Computer Science, Information Technology, or a related field.\nRelevant IT certification(s) are a plus.\nStrong interpersonal and communication skills - written and verbal - with a customer-first approach.","description_format":"text","description_chars":2653,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Billing & Subscription Management","Digital Government","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-09-16T05:47:23Z"},{"event":"close","at":"2026-10-10T17:53:12Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/harris-computer-associate-systems-engineer","json_url":"https://alion.io/job/harris-computer-associate-systems-engineer.json","meta":{"generated_at":"2026-10-11T19:06:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5595,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2223},"rest":"https://alion.io/mcp/rest/get_company?id=2223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fharris-computer-associate-systems-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fharris-computer-associate-systems-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fharris-computer-associate-systems-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/harris-computer-associate-systems-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fharris-computer-associate-systems-engineer"}]}