{"id":949313,"url":"https://alion.io/job/harris-computer-associate-systems-support-engineer","title":"Associate Systems Support Engineer","company":{"id":2223,"name":"Harris Computer","domain":"harriscomputer.com","url":"https://alion.io/company/harris-computer","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":36,"ghost_share":0,"stale_share":0.944,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":4500,"max_usd":12000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":635},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Azure","optional":true},{"name":"PowerShell","optional":true},{"name":"SLI/SLO/SLA","optional":true}],"status":"live","first_seen_at":"2026-09-07T00:00:00Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-10-06T22:40:33Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Experience: 2-5 Years\nNotice Period : 15 days Max or Immediate Joiners Only\nCommunication Skills : Mandatory excellent communication skills in English\nEmployment Type: Full-Time\nWork Mode: On-site / Hybrid, as applicable, 24X7 rotational Shifts.\nShift: Standard business hours with occasional after-hours/on-call support as required\nJob Summary\nWe are looking for a hands-on Tier 2 Windows Support Engineer to join our Infrastructure Support team. The engineer will be responsible for day-to-day administration, monitoring, troubleshooting, maintenance, and support of Windows Server environments.\nThe role will primarily focus on Windows Server, patching, monitoring, incident management, and operational support.\nThe candidate should be comfortable independently troubleshooting common infrastructure issues and working with Tier 1, Tier 3, Network, Database, Security, and other infrastructure teams when escalation is required.\nKey Responsibilities\nWindows Server Administration\nProvide Tier 2 support for Windows Server environments.\nAdministration and troubleshooting of Windows Server 2016/2019/2022.\nPerform server health checks and investigate performance-related issues.\nTroubleshoot CPU, memory, disk, service, event log, and OS-related issues.\nStart/stop/restart Windows services as required.\nTroubleshoot server connectivity and application/service availability issues.\nPatching & Maintenance\nPerform Windows Server patching activities according to the approved patching schedule.\nValidate server health before and after patching.\nTroubleshoot patching failures.\nPerform post-patching validation.\nMaintain patching records and update operational documentation.\nSupport vulnerability remediation activities related to Windows servers.\nMonitoring & Incident Management\nMonitor Windows server infrastructure using enterprise monitoring tools.\nInvestigate and resolve alerts within defined SLAs.\nHandle Tier 2 incidents and service requests.\nPerform initial troubleshooting and root-cause analysis.\nEscalate complex or recurring issues to Tier 3 teams.\nMaintain accurate ticket updates and technical documentation.\nParticipate in Problem Management and Change Management activities.\nDocumentation & Process\nMaintain server documentation and operational procedures.\nUpdate Knowledge Base articles and troubleshooting guides.\nFollow ITIL-based Incident, Request, Change, and Problem Management processes.\nParticipate in operational reviews and provide status updates.\nMaintain accurate records of infrastructure changes and activities.\nRequired Technical Skills\nMust Have\n2-5 years of experience in Windows Server administration/support.\nHands-on experience with Windows Server 2016/2019/2022.\nGood knowledge of Active Directory.\nGood understanding of Group Policy.\nWorking knowledge of DNS and DHCP.\nExperience troubleshooting Windows Server issues.\nUnderstanding of TCP/IP and basic networking concepts.\nExperience with server patching and maintenance.\nExperience working with ITSM/ticketing tools such as ServiceNow.\nGood incident troubleshooting and documentation skills.\nGood to Have\nBasic PowerShell scripting.\nKnowledge of monitoring tools.\nExperience with WSUS/MECM/SCCM.\nITIL Foundation certification.\nCandidate Profile\nWe are looking for someone who:\nHas strong troubleshooting ability rather than only theoretical knowledge.\nCan independently handle common Windows Server incidents.\nIs comfortable working in a structured IT operations environment.\nUnderstands SLA-based support.\nHas good written and verbal communication skills.\nCan work effectively with L1, L3, Network, Database, Security, and Application teams.\nIs willing to take ownership of incidents until resolution or appropriate escalation.\nIs comfortable working with documented processes and change controls.\nEducation\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related field is preferred.\nRelevant hands-on experience may be considered in lieu of formal qualifications.\nCertifications\nCertifications are preferred but not mandatory.\nExamples:\nMicrosoft Windows Server / Microsoft certifications\nAzure Fundamentals\nITIL 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