{"id":4187742,"url":"https://alion.io/job/harris-computer-citrix-architect","title":"Citrix Architect","company":{"id":2223,"name":"Harris Computer","domain":"harriscomputer.com","url":"https://alion.io/company/harris-computer","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":38,"ghost_share":0,"stale_share":0.895,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Operations","role_family":"Operations","seniority":"staff","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"GitHub","optional":false},{"name":"GitHub Actions","optional":false},{"name":"Hyper-V","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"PKI","optional":false},{"name":"Power BI","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false},{"name":"Terraform","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Wireshark","optional":false},{"name":"Zero Trust","optional":false},{"name":"Agile","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-11-12T18:35:10Z","employer_posted_date":null,"last_verified_at":"2026-11-12T18:35:10Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"The Citrix Architect is the technical authority for the organization's Citrix virtualization platform. This role investigates complex, high-severity issues, leads upgrade and migration projects (CVAD and Citrix DaaS), drives the Citrix Profile Management (UPM) vs FSLogix strategy, and evaluates and proves out new solutions through POCs before leading their production deployment.\n\nKey Duties and Responsibilities:\nArchitecture and Design\nDesign, document, and maintain the end-to-end Citrix architecture (CVAD on-prem, Citrix DaaS, hybrid, and multi-site/DR designs).\nProduce high-level and low-level designs (HLD/LLD), reference architectures, standards, and build guides.\nDefine capacity planning, sizing, scalability, and high-availability strategies for Delivery Controllers, StoreFront, NetScaler/ADC, Cloud Connectors, and VDA workloads.\nDesign secure remote access using NetScaler Gateway/ADC, including authentication (SAML, MFA, Entra ID), aligned with Zero Trust principles.\nEnsure the architecture aligns with security, compliance, and enterprise standards.\nComplex Issue Investigation and Escalation\nServe as the Tier 3 / final technical escalation point for complex, high-impact Citrix incidents.\nPerform deep-dive root cause analysis (RCA) on slow logons, session launch failures, black screens, session reliability/reconnects, HDX/graphics performance, VDA registration failures, and profile issues.\nUse tools such as CDF Control, Citrix Director, WEM analytics, Wireshark, ProcMon, Event Logs, and Citrix Scout to diagnose problems.\nEngage Citrix Support and vendors (Microsoft, hypervisor, storage, network) and drive cases to resolution.\nDocument RCA findings, implement permanent fixes, and create knowledge base articles and runbooks.\nUpgrade and Project Delivery\nLead end-to-end delivery of CVAD upgrades (LTSR/CR): assessment, prerequisites, test plan, pilot, cutover, and rollback planning.\nLead Citrix DaaS migration, upgrade, or onboarding projects, including Cloud Connector deployment and hybrid/cloud transition.\nUpgrade related components: StoreFront, NetScaler/ADC, Licensing Server, Director, WEM, PVS/MCS, and VDA/master images.\nDevelop project plans, timelines, risk registers, and communication plans; coordinate with Project Managers, infrastructure, security, and application teams.\nEnsure minimal downtime and sound change management (CAB, change records, post-implementation reviews).\nProfile Management Strategy (UPM vs FSLogix)\nEvaluate Citrix Profile Management (UPM) vs Microsoft FSLogix on logon performance, scalability, storage impact, resilience, Office/OneDrive/Teams support, and supportability.\nDesign the profile architecture: storage (SMB, NetApp, Azure Files), Cloud Cache vs VHD(X) locations, redirection, and exclusions.\nLead profile migration projects, including pilot, tuning, and user acceptance testing.\nDefine best practices for profile size, antivirus exclusions, and monitoring.\nNew Solution Deployment and POC\nLead POCs and pilots for new technologies (e.g., Citrix DaaS, WEM, App Layering, Citrix Analytics, cloud-hosted VDAs, GPU/HDX 3D Pro, Windows 11 multi-session, Citrix Secure Private Access).\nDefine success criteria, test cases, and measurable outcomes; present findings with clear recommendations, cost, and risk analysis.\nLead production rollout of approved solutions through design, build, testing, and handover to operations.\nEvaluate alternatives (e.g., Azure Virtual Desktop, VMware Horizon) and provide objective comparisons when required.\nOperations, Automation, and Optimization\nOptimize logon times, session performance, user experience, and resource utilization.\nAutomate deployment, image management, and configuration using PowerShell, REST APIs, Terraform/Ansible, and CI/CD pipelines.\nDefine monitoring and alerting strategy (Director, ControlUp, Splunk, SCOM, Azure Monitor, etc.).\nPerform regular health checks, patching strategy reviews, and lifecycle/EOL planning.\nMaintain golden image standards and application delivery/packaging strategy (MSIX, App-V, App Layering).\nGovernance, Security, and Compliance\nDefine and enforce Citrix security baselines, hardening standards, and certificate management.\nSupport audits and vulnerability remediation (NetScaler/ADC patching, Citrix security bulletins).\nMaintain architecture documentation and DR/BCP plans, and test DR failovers.\nLeadership and Collaboration\nProvide technical leadership and mentorship to Citrix engineers and support teams.\nAct as the primary technical liaison with Citrix, Microsoft, and other vendors.\nCommunicate technical concepts clearly to stakeholders, management, and non-technical audiences.\nContribute to roadmap planning, budget inputs, and vendor/licensing strategy.\nMethodology Development & Knowledge Transfer\nDesign and continuously refine the team's diagnostic playbook - a step-by-step, tool-by-tool guide that enables engineers at all levels to systematically diagnose logon performance issues in a structured, repeatable way.\nDevelop training materials, recorded sessions, and runbooks covering the full diagnostic toolchain: Logic Monitor, Citrix Director, Power BI (Citrix All, GPO dashboard, scatter plot), Azure Log Analytics, Wireshark, Citrix policies, and GPO auditing.\nCreate and maintain a library of \"lessons learned,\" specific documented findings from customer investigations that can be evaluated and applied across the entire install base.\nMentor Systems Engineers, reviewing their diagnostic approaches, providing guidance on complex cases, and building their technical depth over time.\nConduct knowledge-transfer sessions and training surges so that the team's collective expertise grows faster than any individual's.\nAI-Assisted Analysis & Tooling\nLead the team's use of AI for large-scale analysis - including ingesting Citrix configuration exports, GPO data, ServiceNow knowledge articles, and public Citrix best practice documentation to generate actionable insights and surface configuration gaps at scale.\nDevelop or guide the development of scripts (PowerShell, Python) to automate GPO auditing, data extraction, and comparison across customer environments.\nWork with internal tooling teams to refine and productionize AI-based GPO audit capabilities and Citrix policy analysis pipelines.\nAble to work on Citrix automation - can use GitHub for Citrix innovation.\n\nRequired Skills and Qualifications:\n8-12+ years of experience in end-user computing, with 5+ years in Citrix CVAD architecture and engineering.\nExpert knowledge of Citrix CVAD, Citrix DaaS, StoreFront, NetScaler/ADC, PVS/MCS, Director, and WEM.\nProven experience delivering major upgrades (CVAD LTSR/CR) and migrations.\nHands-on experience with UPM and FSLogix, including design, migration, and troubleshooting.\nStrong knowledge of Windows Server/Client, Active Directory, Group Policy, DNS, DHCP, PKI, networking, and storage.\nExperience with hypervisors and cloud platforms (VMware vSphere, Hyper-V, Nutanix AHV, Azure, AWS).\nProficiency in PowerShell scripting and automation.\nAI-enabled Citrix automation: able to use AI tools to build and troubleshoot PowerShell/REST/Terraform automation for Citrix (image builds, deployments, upgrades, health checks), with GitHub for source control, pull request review, and CI/CD workflows (e.g., GitHub Actions) and the main branch as the controlled, reviewed source of truth.\nDemonstrated ability to lead POCs, solution deployments, and cross-functional projects.\nStrong troubleshooting, analytical, and communication skills.\n\nPreferred Qualifications:\nCitrix certifications (CCP-V, CCE-V, or current Citrix Virtual Apps and Desktops certifications).\nMicrosoft certifications (Azure, Windows Server, Microsoft 365).\nExperience with ITIL processes, change management, and Agile/hybrid project delivery.\nExperience with Azure Virtual Desktop or VMware Horizon.\n\nKey Performance Indicators:\nReduction in critical incidents and mean time to resolve (MTTR).\nOn-time, on-budget delivery of upgrade and migration projects with minimal downtime.\nImproved logon times and user experience metrics.\nPOC outcomes delivered with clear, actionable recommendations.\nQuality and completeness of architecture documentation and knowledge transfer.\nSkills\nADC, CVAD, Citrix, DaaS, Netscaler, PowerShell","description_format":"text","description_chars":8289,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Billing & Subscription Management","Digital Government","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-11-12T18:35:10Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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