{"id":2457719,"url":"https://alion.io/job/harris-computer-client-success-executive","title":"Client Success Executive","company":{"id":2223,"name":"Harris Computer","domain":"harriscomputer.com","url":"https://alion.io/company/harris-computer","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":32,"ghost_share":0,"stale_share":0.938,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":62000,"period":"year","method":"role_country_seniority_unknown","sample_n":190},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T16:31:48Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T21:23:06Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Altera Digital Health\nClient Success Executive - UK\nOverview\nThe Client Success Executive (CSE) is a pivotal role, serving as the primary advocate for our NHS clients within Altera, and a trusted advisor representing Altera to the client. Your mission is to ensure our clients achieve maximum value from our solutions, fostering robust adoption, identifying expansion opportunities, and building lasting partnerships to minimise attrition. You will be passionate about the positive impact of Electronic Patient Records (EPRs) on patient and clinician experiences. This dynamic role involves strategic planning with C-suite executives and tactical execution to support daily operations, ensuring a remarkable client experience with our products and services.\nKey Responsibilities\nServe as the client’s primary advocate and trusted advisor, developing and nurturing strong relationships at the C-suite level within the NHS.\nFacilitate strategic planning sessions, aligning Altera’s solutions with client priorities and long-term goals.\nDevelop and maintain a deep understanding of how our services can be best leveraged to meet client requirements.\nIdentify and communicate opportunities for Altera to deliver greater value to the clients we serve.\nServe as the primary executive escalation point, managing and resolving complex issues.\nExplore and identify additional revenue opportunities in partnership with the sales team.\nMonitor and support Accounts Receivable efforts in conjunction with our finance teams.\nRepresent Altera leadership at client meetings, industry tradeshows, and conferences.\nExecute client-facing semi-annual Strategic Operational Plans and regular governance meetings.\nDeliver client communications on potential business-impacting items, including industry news, release plans, and major incidents.\nEnsure client regulatory preparedness as it relates to Altera solutions.\nIdentify and grow reference accounts by sharing client success stories and outcome improvements.\nQualifications\nExperience\nProven experience in a client account management or client success role, preferably within the healthcare technology sector.\nDemonstrable experience working with and navigating the NHS at an operational and executive level.\nStrong understanding of healthcare industry practices, trends, and the role of software systems and applications.\nExceptional communication, problem-solving, analytical, and interpersonal skills with high emotional intelligence.\nAbility to build and maintain strong client relationships to ensure satisfaction and retention.\nFlexible and adaptable, with experience managing diverse and complex client situations.\nCommercial acumen with the ability to identify and support sales opportunities.\nEducation\nA bachelor’s degree is preferred.\nWorking Arrangements\nThis is a remote role with the expectation of a regular on-site presence at client locations. You will work a standard week, with flexibility required to meet client and business needs.\nTravel\nRegular travel to client sites is a requirement for this role.\nWhy Altera? At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. 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