{"id":949307,"url":"https://alion.io/job/harris-computer-customer-service-representative-2","title":"Customer Service Representative","company":{"id":2223,"name":"Harris Computer","domain":"harriscomputer.com","url":"https://alion.io/company/harris-computer","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":35,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States","New York, United States","United States","Mexico","Georgia"],"countries":["US","MX","GE"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":17,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-09-22T06:32:34Z","board_verified":false,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"eNoah, a Harris Computer company, is seeking a Life and Health Claims Customer Service Representative.\nIn this position you will examine, perform research and make the decisions necessary to properly adjudicate telephone and written inquiries. Interpret contract benefits in accordance with specific claims processing guidelines. Communicate problems identified relevant to the claims processing system to the appropriate people.\nReceive, organize and make daily use of information regarding benefits, contract coverage, and policy decisions. Maintain external contacts with policyholders, providers of service, agents, attorneys and other carriers as well as internal contacts with peers, management, and other support areas with a \npositive and professional approach.\nInterpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.\nProvide claim status to policyholders or providers with a positive and professional approach.\nAnswer calls as required by company policy in a helpful, professional, timely manner.\nPlace outgoing calls as needed to provide or obtain information.\nDocument (written/on-line) all calls while in progress.\nTransfer calls to employees in other departments as required to meet customer needs.\nFully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.\nActively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.\nCommunicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.\nHourly Rate - $17.00","description_format":"text","description_chars":1685,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Information Technology","Software"],"lifecycle":[{"event":"open","at":"2026-09-15T23:13:46Z"}],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.342,"p_room":0.45,"age_days":16,"expected_fill_days":10,"reasons":["conf:47","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/harris-computer-customer-service-representative-2","json_url":"https://alion.io/job/harris-computer-customer-service-representative-2.json","meta":{"generated_at":"2026-09-25T00:18:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":305,"day_limit":5000,"remaining_today":4695,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}