{"id":955852,"url":"https://alion.io/job/harris-computer-infrastructure-support-analyst","title":"Infrastructure Support Analyst","company":{"id":2223,"name":"Harris Computer","domain":"harriscomputer.com","url":"https://alion.io/company/harris-computer","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":38,"ghost_share":0,"stale_share":0.947,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbia, United States","Canada"],"countries":["US","CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":65000,"max":75000,"currency":"CAD","period":"year","gross":null,"usd_annual":53059},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false}],"status":"live","first_seen_at":"2026-07-08T00:00:00Z","employer_posted_date":"2026-07-08","last_verified_at":"2026-10-08T23:04:05Z","board_verified":true,"closed_at":null,"days_open":93,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":92},"description":"About Us\nMunicipal Software Corporation, part of Harris Computer's Frontline portfolio, is a trusted provider of purpose-built software for local governments. Our flagship CityView platform helps municipalities streamline permitting, licensing, planning, land management, code enforcement, and inspections - replacing paper-based processes with modern, citizen-friendly digital services.\nFor decades we've partnered with cities, counties, and regional agencies across North America to help them serve their communities more efficiently and transparently. As part of Harris Computer - a global vertical market software leader with a long-term ownership philosophy - we combine the stability of an established organization with the focus and agility of a specialized business unit.\nJoin a team that builds software that genuinely improves how communities' function.\nKey Responsibilities\nLead the implementation and deployment of applications within customer environments.\nPerform software installations, upgrades, patches, and environment configuration activities.\nResponsible for infrastructure monitoring, system availability, and routine maintenance activities.\nRespond to and resolve customer support requests through phone, email, and ticketing systems.\nInterpret technical problems and determine appropriate troubleshooting and resolution steps.\nMonitor and follow up on customer support issues through resolution.\nProvide internal technical support when required.\nSupport Sales and other departments with technical expertise as required.\nMaintain accurate records, status updates, and operational documentation.\nProvide off-hours support as required to maintain service availability.\nPerform database updates, additions, and modifications required to resolve customer issues.\nRecognize software defects and escalate appropriately to Development teams.\nAI and Automation Responsibilities\nUtilize approved AI tools to accelerate troubleshooting, analysis, documentation, and operational workflows.\nIdentify repetitive operational activities suitable for automation.\nParticipate in the development and maintenance of automated operational processes and runbooks.\nValidate AI-generated recommendations prior to implementation.\nContribute to AI-assisted knowledge management and self-service initiatives.\nCollaborate with Support, Professional Services, Product, and Development teams to improve operational efficiency through automation.\nCloud and Platform Operations\nSupport cloud-based (Azure, Expedient and others) and on-premise environments.\nPerform environment provisioning, upgrades, monitoring, and maintenance activities.\nParticipate in infrastructure modernization and operational improvement initiatives.\nAssist in maintaining security, reliability, and performance of customer environments.\nSalary range $65,000 - 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