{"id":949337,"url":"https://alion.io/job/harris-computer-lead-shared-services","title":"Lead - Shared Services","company":{"id":2223,"name":"Harris Computer","domain":"harriscomputer.com","url":"https://alion.io/company/harris-computer","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":33,"ghost_share":0,"stale_share":0.97,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-01T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-08-31T00:00:00Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-01T00:40:12Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Harris Computer, a division of Constellation Software Inc., builds and supports mission-critical software solutions for the public sector, healthcare, utilities, and private enterprises. With over 12,000 employees and 100,000+ customers across 200 countries, Harris continues to grow through innovation, collaboration, and operational excellence.\nAs part of Harris India, you’ll experience a culture rooted in respect, integrity, accountability, and continuous learning - where people are empowered to make decisions, drive impact, and grow their careers across a global network.\nJob Summary:\nThe HR Lead is responsible for leading and continuously improving the HR Shared Services function across multiple countries, while also holding direct operational and people management responsibility for HRBP & Shared Services in India.\nThis role ensures a consistent, high-quality employee experience by overseeing employee inquiries related to benefits, policies, programs, time off, onboarding, offboarding, and payroll administration. The position combines - professional leadership (non- direct line) & regional operational ownership (Direct report), and strategic collaboration within a global HR organization.\nWork Location: Mumbai, India\nWork Mode: In Office/Hybrid\nWork Hours: 12 to 9pm IST\nKey Responsibilities:\nHR Shared Services\nFoster collaboration and knowledge sharing across regions, promoting consistency while respecting local requirements.\n\nEnsure service levels and SLAs are consistently met across all regions.\n\nMonitor case volumes, response times, resolution quality, and trends\n\nPrepare monthly and ad-hoc reports on Shared Services performance, SLAs, and employee inquiries.\n\nAnalyze data to identify trends, risks, improvement areas, and opportunities for automation or simplification.\n\nPresent insights and recommendations to HR leadership and key stakeholders.\n\nDrive continuous improvement of HR Shared Services processes to increase efficiency, accuracy, and employee satisfaction.\n\nPromote standardization of processes, templates, and responses where possible.\n\nPartner closely with the corporate/central team responsible for the technical management of the Dovetail system.\n\nSupport system enhancements, testing, rollouts, and user adoption.\n\nLead the implementation and adoption of AI tools and digital solutions within HR Shared Services.\n\nSupport and train teams on using AI to improve case handling, knowledge management, and reporting.\n\nIndia Shared Services Management (Direct Responsibility)\nServe as an escalation point for complex or sensitive employee issues in India.\n\nEnsure service quality, SLA adherence, and operational effectiveness for the India Shared Services function.\n\nOversee onboarding and offboarding processes as part of the Shared Services function in India.\n\nOwn and manage HR policies for India, including updates, compliance, and ongoing improvements.\n\nStrong understanding of HR service delivery models, case management, SLAs, KPIs and operational governance.\n\nManage employee benefits and HR programs in India, including vendor relationships, negotiations, and annual renewals.\n\nOversee payroll administration in India, ensure payroll accuracy, timeliness, and compliance.\n\nManage the relationship with the payroll vendor, including performance monitoring and issue escalation.\n\nLead HR Shared Services-related due diligence activities for new acquisitions in India.\n\nSupport post-acquisition integration, including onboarding, policies, benefits, payroll, and Shared Services setup.\n\nProven experience in leading, coaching and developing HR Operations / Shared Services teams.\n\nAbility to manage team performance, capacity planning, workload allocation and service delivery.\n\nExperience providing professional/functional leadership to teams outside the direct reporting structure.\n\nEnsure smooth transition and alignment with global HR practices.\n\nRequirements & Qualifications:\n15+ years of HR experience, with strong experience in HR Shared Services / HR Operations / HR Service Delivery.\n\nProven experience leading HR Operations/Shared Services teams in a global or multi-country environment.\n\nStrong experience in SLA/KPI management, service delivery, process improvement and automation.\n\nGood understanding of India HR operations, including payroll, benefits, policies and employee lifecycle processes.\n\nExperience managing HR vendors and partnering with global HR stakeholders and senior leadership.\n\nExperience with HRIS / HR service delivery technologies, including system enhancements and implementations.\n\nStrong analytical, stakeholder management and problem-solving skills, with the ability to drive operational improvements.\n\nExposure to M&A/integration and AI/digital HR solutions would be an advantage.\n\nWhy Join Us\nComprehensive Health Insurance Coverage for employees and dependents.\n\nNational and Festival Holidays, along with generous paid leave policies promoting work-life balance.\n\nLifestyle Rewards & Recognition Program - celebrating milestones, achievements, and contributions.\n\nLearning and Development Opportunities through global training programs, mentorship, and leadership accelerators.\n\nBe part of a global organization with a culture rooted in respect and continuous growth.\n\nWork with a dynamic leadership team that values innovation and people development.\n\nOpportunity to shape the HR function and directly impact organizational success.\n\nInclusive, transparent, and empowering environment with room for creativity and career advancement.\n\nThe above statements are intended to describe the general nature and level of work being performed\nby people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties,\nresponsibilities, and qualifications required of employees assigned to this job.\nWorking Environment:\nThis role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Periods of stress may occur.\nThis role may occasionally encounter Protected Health Information, Personal Identifiable Information or Privacy Records, and it is essential that all employees adhere to confidentiality requirements as outlined in the Employee Handbook and Harris’ Security and Privacy policies, as well as apply the concepts learned in the annual Security Awareness training.","description_format":"text","description_chars":6353,"description_truncated":false,"requirements":{"experience_years_min":15,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Health insurance","Insurance coverage"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Billing & Subscription Management","Digital Government","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-09-15T23:13:46Z"}],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.47,"p_room":0.55,"age_days":31,"expected_fill_days":25,"reasons":["conf:5","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/harris-computer-lead-shared-services","json_url":"https://alion.io/job/harris-computer-lead-shared-services.json","meta":{"generated_at":"2026-10-01T10:35:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1714,"day_limit":5000,"remaining_today":3286,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}