{"id":955888,"url":"https://alion.io/job/harris-computer-network-field-services-technician","title":"Network & Field Services Technician","company":{"id":2223,"name":"Harris Computer","domain":"harriscomputer.com","url":"https://alion.io/company/harris-computer","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":32,"ghost_share":0,"stale_share":0.938,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Carrollton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":42000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-04-21T00:00:00Z","employer_posted_date":"2026-04-21","last_verified_at":"2026-10-12T22:28:26Z","board_verified":true,"closed_at":null,"days_open":175,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":175},"description":"This position is a full-time IT support and field services role for a software company in Carrollton, GA. The technician provides technical support, installs and supports the company’s proprietary law enforcement and fingerprinting software, assists engineering with testing and bug fixes, and maintains internal IT systems. The role combines Level 1-3 IT support, customer service, and some administrative work.\nKey Responsibilities\nInstall, configure, troubleshoot, and repair hardware and software (PCs, servers, printers, mobile devices, etc.).\n\nSupport customers by phone, remote tools, and on-site visits.\n\nInstall and train customers on the company’s fingerprinting and law enforcement software.\n\nTravel to customer locations for support or installations (0-40% depending on workload).\n\nHelp maintain internal IT infrastructure including servers, firewalls, switches, and networks.\n\nAssist engineering with testing, bug fixes, and hardware integration.\n\nParticipate in a rotating on-call support schedule for after-hours issues.\n\nKey Requirements\n0 to 2+years of IT support or technical field service experience.\n\nAbility to troubleshoot Windows systems, Microsoft Office, and common IT tools.\n\nBasic understanding of networking concepts (IP addressing, DHCP, DNS).\n\nStrong communication and customer service skills.\n\nAbility to travel, lift equipment, and pass a fingerprint-based background check.\n\nMust have a clean driving record and reliable transportation.\n\nPreferred Qualifications\nTechnical degree or IT certifications.\n\nExperience with network hardware, Windows Server, Active Directory, databases, or VOIP.\n\nSkills in PC imaging, wiring/network cabling, or documentation.\n\nCompensation & Work Setup\nBase salary: ~$42,000/year (hourly).\n\nAdditional on-call pay, overtime, and possible bonuses.\n\nFull-time position with a mandatory 90-day in-office probationary period.\n\nMostly office-based with some travel and partial remote work options.","description_format":"text","description_chars":1955,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United 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