{"id":3758148,"url":"https://alion.io/job/harris-computer-offshore-csr","title":"Offshore CSR","company":{"id":2223,"name":"Harris Computer","domain":"harriscomputer.com","url":"https://alion.io/company/harris-computer","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":37,"ghost_share":0,"stale_share":0.838,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-11-04T17:36:10Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-04T23:18:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Title: Customer Service Representative (CSR) - APS Retrieval\nTeam: Offshore CSR Calling Team\nShift: US Shift (night)\nRole Overview\nThe CSR manages the retrieval of APS and medical records on behalf of US insurance clients. This covers provider follow-ups by phone and email, keeping case documentation accurate, raising client approvals and notifications on time, and resolving escalated cases within agreed turnaround times. Because every case involves Protected Health Information (PHI), the role depends on human judgment and manual verification at each step, so the right records and authorizations stay with the right case and errors are prevented before they reach the client.\nKey Responsibilities\nProvider Follow-up and Escalations\nReview orders and make outbound calls to medical providers on escalated cases, handling live conversations to clarify requirements and speed up record retrieval.\nSend email follow-ups to providers and facilities on pending requests.\nHandle client escalations, investigate the case history, and give timely, accurate resolutions.\nReview NYL cases and document a clear, case-specific reason for escalation.\nClient Communication\nSend client notifications for Banner cases as per the client’s requirements, checking case details before sending so the correct client receives the correct information.\nEmail clients for approval when providers charge fees for records.\nNotify clients when a provider confirms that records will not be released, with the reason.\nCase Management and Data Quality\nReview and close duplicate cases and cases that have exceeded the allowed time (overtime cases), following client guidelines.\nManually correct authorizations that exceed the system size limit, confirming the authorization stays valid and complete so it can be submitted successfully.\nReview and remove unwanted or irrelevant authorizations and documents from case files, making sure no required document is lost and no unrelated PHI remains on the case.\nAdd special instructions to cases that are missing them, so case handling stays consistent.\nCompliance and Quality\nFollow HIPAA and data privacy guidelines when handling PHI.\nManually verify records, authorizations, and client communications before taking action, to prevent PHI exposure and processing errors.\nMeet daily productivity targets, turnaround times, and quality audit standards.\nCoordinate with the onshore team on process updates, exceptions, and client-specific requirements.\nSkills and Qualifications\nAny graduate. Experience in US healthcare, APS retrieval, or medical records is preferred.\nStrong spoken and written English for provider calls and client emails.\nStrong attention to detail and sound judgment for reviewing orders, authorizations, and case documents.\nUnderstanding of PHI sensitivity and HIPAA compliance, or the willingness to be trained on it.\nBasic computer skills, and comfort working across multiple tools and dashboards.\nAble to work US night shifts and manage high daily case volumes without compromising accuracy.","description_format":"text","description_chars":3038,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Billing & Subscription Management","Digital Government","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-11-04T17:36:10Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:5","win:early","comp:brand"],"computed_at":"2026-11-05T05:03:19Z"},"pay":null,"html_url":"https://alion.io/job/harris-computer-offshore-csr","json_url":"https://alion.io/job/harris-computer-offshore-csr.json","meta":{"generated_at":"2026-11-05T05:03:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6070,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2223},"rest":"https://alion.io/mcp/rest/get_company?id=2223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fharris-computer-offshore-csr"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fharris-computer-offshore-csr"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fharris-computer-offshore-csr"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/harris-computer-offshore-csr\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fharris-computer-offshore-csr"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3758148}},{"tool":"search_jobs","arguments":{"company":"harriscomputer.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3758148},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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