# Operations Analyst

Onefile a Harris Computer company, is seeking an Operations Analyst on a full-time, permanent, hybrid working basis with a minimum requirement of 2 days in the Onefile offices in Manchester. Shifts covering between 8am and 10:30pm (Home working when working until 10:30pm) Additional pay is provided when working the shift until 10:30pm. The Operations Analyst will be accountable for providing exceptional first-line support to customers, managing daily administrative tasks, and ensuring the effective operation of day-to-day issues. They will provide primary support over emails, tickets, calls and live chat, possess excellent communication skills, proficiency in office software, and a customer-centric approach. Enquiries will range from basic questions about the product to basic troubleshooting of bugs and software issues. We strive to delight our customers with every interaction they have with our team. The team use industry leading Helpdesk software to manage large volumes of customer enquiries, across many channels, through one interface. We also create and maintain user guides, help articles and videos to ensure customers have as much information at their fingertips as possible. R

- **Id**: 3965454
- **Url**: <https://alion.io/job/harris-computer-operations-analyst>
- **Role**: Operations
- **Role family**: Operations
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Manchester, United Kingdom
- **Countries**: GB
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-09T13:52:30Z
- **Employer posted date**: 2026-11-09
- **Last verified at**: 2026-11-10T16:15:46Z
- **Board verified**: yes
- **Days open**: 1
- **Description format**: text
- **Description chars**: 4324
- **Description truncated**: no
- **Benefits**: Hybrid work
- **Relocation offered**: no
- **Industries**: Billing & Subscription Management, Digital Government, EHR & Clinical Software

## Company

- **Id**: 2223
- **Name**: Harris Computer
- **Domain**: harriscomputer.com
- **Url**: <https://alion.io/company/harris-computer>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: B
- **Score**: 77
- **Open postings**: 38
- **Ghost share**: 0
- **Stale share**: 0.921
- **Repost share**: 0
- **Time to fill p50 days**: 31
- **Computed at**: 2026-11-10T06:52:35Z

## Technologies

- **Microsoft Office** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 1

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Hiring locations

- **United Kingdom** — Iso: GB; Kind: country

## Lifecycle

- Event: open; At: 2026-11-09T13:52:30Z

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 31
- **Reasons**: conf:1, stale_co, velocity, win:early, comp:brand
- **Computed at**: 2026-11-10T06:52:35Z

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.