{"id":4189387,"url":"https://alion.io/job/harris-computer-part-time-software-support-specialist","title":"Part-time Software Support Specialist","company":{"id":2223,"name":"Harris Computer","domain":"harriscomputer.com","url":"https://alion.io/company/harris-computer","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":38,"ghost_share":0,"stale_share":0.895,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-12T19:03:32Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T19:03:32Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"What you’ll do\nServe as a frontline, primary support contact for ProSoft clients by responding to support tickets and phone inquiries.\nDiagnose software issues and bugs, work with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner.\nIdentify when software or technical issues should be escalated to development and provide clear supporting details.\nPrioritize requests effectively to minimize downtime and maintain strong customer satisfaction.\nWhat we’re looking for\nBachelor’s degree in human resource management, accounting, business, or equivalent related work experience\nSome knowledge of AP and payroll processes, human resource management workflows.\nExcellent interpersonal, customer service and written and oral communication skills\nMust possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.\nStrong work ethic and self-starter, ability to work independently and as a team player.\nStrong analytical, troubleshooting, and problem-solving abilities\nAbility to effectively manage multiple priorities and adapt to change within a fast-paced business environment.\nPositive, professional, and solutions-oriented approach\nCompetencies:\nAction Oriented\nApproachability\nCustomer Focus\nCommunicative\nStrong Listening Skills\nPatience\nPeer Relationships/Team Player\nTechnical Oriented and Adaptability\nRequired Qualifications:\nTalking to customers to help resolve issues and walk them through procedures. 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