Project Manager

Implementation and Project Delivery

• Lead end-to-end SIS platform deployments from kickoff through go-live, including discovery workshops with key campus stakeholders to map institutional requirements and legacy workflows.
• Maintain project timelines, track milestones, mitigate risks, and communicate status updates to internal teams and client steering committees.
• Support institutions through change management as they transition to a modern SaaS environment, advocating for out-of-the-box functionality over heavy customization.
• Conduct post-implementation reviews to capture lessons learned, identify optimization opportunities, and contribute to continuous improvement of internal methodologies and playbooks.

Higher Education Consulting, Compliance and Data Governance

• Serve as a subject matter expert in higher education operations, including admissions, registration, grading, degree auditing, and financial aid, consulting with staff to redesign legacy processes around platform best practices.
• Ensure system configurations support compliance with federal and regional regulations (e.g., FERPA, Title IV) and champion responsible data governance practices throughout the implementation lifecycle.
• Configure predictive analytics models and early-warning systems to help advisors identify at-risk students, ensuring AI-assisted tools are used transparently, equitably, and free from bias.

Technical Strategy and Integration

• Leverage AI-driven data mapping, cleansing, and automation tools across the project lifecycle to improve the efficiency and accuracy of data migration and client outcomes.
• Define integration requirements between the SIS and critical campus infrastructure such as LMS (e.g., Canvas, Blackboard), CRM, and ERP/financial systems.
• Translate complex academic policies (e.g., non-standard calendars, unique credit hour calculations) into actionable technical configurations.

Client Success and Growth

• Develop and deliver targeted training sessions for campus staff, ensuring confidence and self-sufficiency in the new system before go-live.
• Build strong consultative relationships with university leadership, serving as their strategic partner and primary advocate while proactively identifying opportunities to expand platform adoption through additional modules and professional services.
• Partner with Sales and Account Management to develop account growth strategies, contribute to proposals, and support renewal conversations.
• Act as the voice of the customer by synthesizing feedback and implementation pain points to drive product roadmap improvements.

Requirements

• Experience in professional services, implementation, or project management within higher education technology or SIS platforms.
• Proven ability to develop and deliver effective training programs for diverse stakeholder groups.
• Strong customer problem-solving skills with a track record of managing escalations and driving creative solutions.
• Hands-on experience leveraging AI tools to improve processes such as data migration, workflow automation, or analytics.
• Solid understanding of higher education operations and regulatory requirements such as FERPA, Title IV, and data governance principles.
• Demonstrated ability to identify and close upsell or cross-sell opportunities within an existing client base, with comfort in consultative selling and contributing to proposals.
• Excellent communication and presentation skills across all levels of institutional stakeholders.

Performance in this role will be measured by: on-time go-live rate, client satisfaction (CSAT/NPS), training completion and effectiveness, post-go-live support ticket volume, install-base revenue growth, and process improvement contributions.

What Would Make You Stand Out

• PMP, CAPM, or equivalent project management certification.
• Direct experience implementing SIS platforms (e.g., Ellucian, Jenzabar, or similar).
• Experience with AI-driven data migration or analytics tools in an enterprise environment.
• Background in change management methodologies or data governance policy development.
• Proven track record of meeting or exceeding install-base revenue targets in a professional services environment.

What We Offer

• 3 weeks' vacation and 5 personal days
• Comprehensive medical, dental, and vision benefits starting from your first day
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more

Travel

Travel within the US is required from time to time for on-site client training and implementation support.

About Us

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to grow through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.

Salary range: $80,000 - $90,000 USD per year.