{"id":949390,"url":"https://alion.io/job/harris-computer-sr-systems-support-engineer","title":"Sr Systems Support Engineer","company":{"id":2223,"name":"Harris Computer","domain":"harriscomputer.com","url":"https://alion.io/company/harris-computer","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":33,"ghost_share":0,"stale_share":0.97,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vadodara, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":419},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AppDynamics","optional":false},{"name":"Azure","optional":false},{"name":"Dynatrace","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-08-10T00:00:00Z","employer_posted_date":"2026-08-10","last_verified_at":"2026-10-02T13:36:46Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"At Altera, our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health. With the largest community of clients in healthcare, Altera is able to deliver an integrated platform of clinical, financial, connectivity, and information solutions to facilitate enhanced collaboration and exchange of critical patient information.\nIn this System Administrator role, the ideal candidate will assist with day-to-day operations on technical issues and problems, as well as participate in the initiation and planning phases of organizational projects. The primary purpose of this role is to install, implement, configure, upgrade, and optimize the performance of application systems and databases required to operate Altera Software Development and QA environments.\nResponsibilities:\nProviding premium client services, working with the client, tracking their ongoing issues, and helping them resolve those issues.\nProviding weekly/monthly client read-outs and presentations\nClient's point of contact on any application/database performance issue.\nExcelling at AppDynamics - Application performance management tool and utilizing it to monitor/evaluate application performance.\nIdentify, qualify & help drive the issues/bugs to remediation/resolution.\nKeep track of identified issues/fixes and drive this resolution across the client base.\nAssess the extremely complicated application and database performance issues and drive them to resolution.\nIdentify known issues and turn them into an alert and establish operational workflow with operational teams.\nPrepare necessary documentation around technical procedures as well as operational procedures.\nParticipate in weekly/daily technical/leadership calls to update on the progress.\nWorking in a 24*7 operational environment with rotational shifts.\nResponsible for handling Level 2 analysis, troubleshooting, and resolution.\nExperience & Knowledge:\nExperience/Knowledge of Application/Infrastructure Monitoring tools/solutions.\nCandidate must have 5+ years of experience in supporting and monitoring\nDynaTrace/AppDynamics/NewRelic or other Application Performance management tools etc.\nExperience in Windows server infrastructure and. Net-based Application Support, IIS, worker process thread, Web config, Certificate binding, Event Logs\nServer Performance metrics - CPU, Memory, Queue length, MSMQ, I/O, Page writes, Perfmon, etc.\nWindows cluster, COM+, Log Parser\nBasics of Networking and Azure Monitoring\nIntermediate to Professional level of experience in SQL. E.g., SQL Jobs, SQL queries, Blocking, Always On\nExperience with ITSM tools such as Service desk/ServiceNow.\nBasic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage)\nInternational support experience (preferably US or Europe i.e., good command of verbal and written English)\nAcademic and Professional Qualifications:\nBachelor’s degree in computer science/IT\nAny relevant IT certification would be a plus\nStrong interpersonal and communication skills (written and verbal) are a must to maintain our customer’s 1st focus, document processes, and communicate effectively within the team.","description_format":"text","description_chars":3266,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Billing & Subscription Management","Digital Government","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-09-15T23:13:46Z"}],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.366,"p_room":0.28,"age_days":53,"expected_fill_days":22,"reasons":["conf:6","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/harris-computer-sr-systems-support-engineer","json_url":"https://alion.io/job/harris-computer-sr-systems-support-engineer.json","meta":{"generated_at":"2026-10-03T01:47:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1782,"day_limit":5000,"remaining_today":3218,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}