{"id":1645496,"url":"https://alion.io/job/harris-computer-technical-and-software-support-specialist","title":"Technical and Software Support Specialist","company":{"id":2223,"name":"Harris Computer","domain":"harriscomputer.com","url":"https://alion.io/company/harris-computer","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":36,"ghost_share":0,"stale_share":0.944,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"MS SQL","optional":false},{"name":"Outlook","optional":false},{"name":"PowerShell","optional":false},{"name":"VMWare","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-01T23:29:42Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-06T15:08:41Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"What you’ll do\nServe as a frontline, primary support contact for ProSoft clients by responding to support tickets and phone inquiries.\nDiagnose software issues and bugs, work with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner.\nAdminister, support, and optimize Windows Server infrastructure, Active Directory, Group Policy, DNS, storage, and core enterprise services.\nSupport and troubleshoot Remote Desktop Services environments, including RD Gateway, RD Web Access, Connection Broker, Session Hosts, SSL/TLS certificates, remote access security, and SSO integrations.\nImplement and manage identity and access management solutions, including Microsoft Entra ID, SSO, MFA, SAML, OAuth, OpenID Connect, IIS and role-based access controls.\nSupport VMware-based virtual infrastructure, including provisioning, migrations, snapshots, storage management, backup and recovery, disaster recovery, and capacity planning.\nProvide operational support for Microsoft SQL Server, including maintenance, security, performance troubleshooting, backups, auditing, and migration activities.\nDevelop PowerShell automation to improve administration, reporting, auditing, troubleshooting, and operational efficiency.\nImplement Self-Service Password Portal for users to manage their own passwords\nIdentify when software or technical issues should be escalated to development and provide clear supporting details.\nPrioritize requests effectively to minimize downtime and maintain strong customer satisfaction.\nWhat we’re looking for\nBachelor’s degree in human resource management, accounting, business, or equivalent related work experience\nSome knowledge of AP and payroll processes, human resource management workflows.\nExcellent interpersonal, customer service and written and oral communication skills\nMust possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.\nStrong work ethic and self-starter, ability to work independently and as a team player.\nStrong analytical, troubleshooting, and problem-solving abilities\nAbility to effectively manage multiple priorities and adapt to change within a fast-paced business environment.\nPositive, professional, and solutions-oriented approach\nCompetencies:\nAction Oriented\nApproachability\nCustomer Focus\nCommunicative\nStrong Listening Skills\nPatience\nPeer Relationships/Team Player\nTechnical Oriented and Adaptability\nRequired Qualifications:\nTalking to customers to help resolve issues and walk them through procedures. When a phone call is not required, provides steps and written instructions through Team Support.\nBasic knowledge of Microsoft Outlook, Teams, Word and Excel.\nPrior knowledge of ProSoft a plus, but not required.\nWhat will make you stand out\nUse AI to research and resolve issues as well as suggest where AI can help improve current support workflows\nGeneral experience in accounts payable, HR/payroll systems support\nSome basic accounting knowledge\nCreating training videos\nUpdating User Guides\nAccounting knowledge will set a candidate apart\nSalary: $70,000 - $100,000 USD per year.","description_format":"text","description_chars":3159,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Billing & Subscription Management","Digital Government","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-10-01T23:29:42Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.598,"p_room":1,"age_days":4,"expected_fill_days":25,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/harris-computer-technical-and-software-support-specialist","json_url":"https://alion.io/job/harris-computer-technical-and-software-support-specialist.json","meta":{"generated_at":"2026-10-06T21:07:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":483,"day_limit":5000,"remaining_today":4517,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2223},"rest":"https://alion.io/mcp/rest/get_company?id=2223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fharris-computer-technical-and-software-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fharris-computer-technical-and-software-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fharris-computer-technical-and-software-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/harris-computer-technical-and-software-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fharris-computer-technical-and-software-support-specialist"}]}