{"id":2156151,"url":"https://alion.io/job/harrison-ai-support-engineer-teleradiology-2","title":"Support Engineer (Teleradiology)","company":{"id":189,"name":"Harrison.ai","domain":"harrison.ai","url":"https://alion.io/company/harrison-ai","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"DICOM","optional":false},{"name":"HIPAA","optional":false},{"name":"HL7","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-09T03:55:43Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-22T05:32:04Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"What we’re about\nAt Harrison.ai, we’re redefining what’s possible in healthcare. Through our diagnostic AI solutions, we’re building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the standard of care for millions of patients worldwide.\nOur mission is bold but simple: to scale global healthcare capacity and create a fairer, healthier world. By using AI as a co-pilot for clinicians, we’re tackling one of healthcare’s biggest challenges, the shortage of human expertise, and giving every patient the chance to access timely, high-quality care, no matter where they live.\nBecause while we’re building cutting-edge AI, what we’re really building is hope-that everyone can access the healthcare they deserve.\nAnd we’re just getting started.\nAbout Your Role\nThis Support Engineer (Teleradiology) role is a technical position within Harrison.ai 's Service Excellence Squad. The role mainly supports Harrison.ai Services, which provides non-clinical services, including IT support, to Frontier Radiology, an affiliated US teleradiology practice.\nThis role is based in person in Bangalore, India, and works on a rotating shift roster that includes nights and weekends to provide 24/7 support across US hours.\nYou will provide non-clinical IT support to Frontier's radiologists, who deliver 24/7 teleradiology reads of critical diagnostic imaging studies across the United States. The focus is on Level 2 end user support with emphasis on rapid resolution of issues that directly impact patient care. This spans hardware (diagnostic workstations), business-as-usual SaaS applications, and specialised clinical systems including PACS, RIS, and Harrison.ai 's AI applications and reporting software.\nYou will build relationships with radiologists and clinical teams, drive continuous improvement, and advocate for change. Technical downtime in teleradiology directly affects patient diagnosis and care, so you'll need to prioritise urgent clinical support requests and respond rapidly to workstation or application issues. The role also encompasses systems implementation, migration, and consolidation work, with a focus on agile project delivery. You will be solutions-focused, supporting teams across multiple divisions as we scale globally.\nWhat You Do:\nProvide Level 2 support to all users regarding workstation setups - including issues with Windows OS, user accounts, and business-as-usual SaaS applications\n\nProvide 24/7 support to Frontier's US-based radiologists with priority response for reading workstation and clinical application issues that impact clinical workflows\n\nPerform case management with a focus on SLA adherence for all requests\n\nProvide support for PACS and RIS systems used in the clinical workflow of teleradiology\n\nTroubleshoot DICOM and HL7 connectivity, image routing, and PACS/RIS integration issues\n\nSupport and troubleshoot VPN and secure remote access for distributed radiologists\n\nSupport and troubleshoot site-to-site VPN connections for clinical data sharing\n\nAdminister and support SaaS applications such as Atlassian, Office 365, SharePoint, Mimecast, 1Password, Zoom Phone and other applications within the business\n\nTake remediation actions in response to errors, problems, service requests and incidents, with ability to triage and escalate urgent technical issues affecting clinical workflows\n\nPerform root cause analysis on recurring issues and implement preventative measures\n\nWork closely with engineering teams to ensure feedback and faults are fully understood and logged, with resolutions or workarounds being implemented with minimal downtime\n\nWork closely with counterparts across the global Support Services team on continuous improvement projects, including supporting ongoing education and training\n\nMaintain HIPAA compliance across all systems and support activities, ensuring strict adherence to healthcare data security standards\n\nEducate internal customers and radiologists on applications, systems, and best practices\n\nWhat You Bring:\n2+ years of experience with PACS and RIS systems in a healthcare or radiology environment\n\n3+ years of previous experience in an IT Support role supporting the Microsoft ecosystem\n\nFamiliarity with both Windows and MacOS operating systems\n\nExperience supporting healthcare professionals in time-sensitive clinical environments where downtime directly impacts patient care\n\nPrevious experience working in a cloud-first technology environment\n\nStrong understanding of Microsoft 365 ecosystem, including Entra ID, SharePoint, OneDrive, and Exchange Online\n\nStrong understanding of HIPAA requirements and healthcare data security principles\n\nExperience with DICOM and HL7 protocols and medical imaging workflows\n\nDemonstrated ability to triage and prioritise urgent clinical support requests effectively\n\nExcellent problem and conflict resolution skills with ability to liaise effectively with radiologists and all levels of stakeholders\n\nNice to have skills and characteristics:\nExperience with healthcare integration engines (e.g. Mirth Connect, Cloverleaf)\n\nExperience working concurrently with multiple PACS and RIS vendors\n\nAbility to handle multiple concurrent tasks/activities and meet high customer expectations\n\nTertiary qualified in a relevant IT related field and/or relevant work experience\n\nExperience with teleradiology operations or distributed healthcare service delivery\n\nFamiliarity with radiology workstation hardware specifications and diagnostic monitor calibration\n\nKnowledge of cyber security principles and healthcare-specific security frameworks\n\nWhy join us?\nInnovate for Global Good. Join us to pioneer world-first AI technology that transforms patient outcomes and helps build a healthier, fairer world.\nCollaboration Across Continents. Work with brilliant minds from every corner of the globe in a culture built on trust, autonomy, and genuine teamwork.\nWell-Funded & Global. Backed by world-class investors including Aware Super, Blackbird Ventures, Skip Capital, and Horizons Ventures, we’ve raised over US$240M to accelerate our global impact.\n Scale Your Potential. Tap into yearly L&D budgets, mentoring, hackathons, and secondments-all supported by a transparent growth framework to grow your career.\nFlex for Life. Work when and where you do your best-with WFH options, flexible hours, and the autonomy to make an impact your way.\nSupport for Every Family Journey. From fertility to parenthood, loss, and even grandparenthood-we provide inclusive, thoughtful policies to support families in every stage.\n\nWhat's next?\nIf you’re inspired by what we're up to, please apply now and we'll be in touch soon.\nWe are proud to be an Equal Opportunity Employer. Diversity’s not a buzzword here, it’s in our DNA. Diverse perspectives shape our culture and make our work better. We’re committed to building inclusive teams that represent a variety of backgrounds and skills. We look forward to hearing from you.","description_format":"text","description_chars":6956,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Computer Vision","Medical Imaging Systems","Medical AI"],"lifecycle":[{"event":"open","at":"2026-10-09T06:40:38Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.815,"p_room":0.9,"age_days":13,"expected_fill_days":30,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/harrison-ai-support-engineer-teleradiology-2","json_url":"https://alion.io/job/harrison-ai-support-engineer-teleradiology-2.json","meta":{"generated_at":"2026-10-22T07:49:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3723,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":189},"rest":"https://alion.io/mcp/rest/get_company?id=189"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fharrison-ai-support-engineer-teleradiology-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fharrison-ai-support-engineer-teleradiology-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fharrison-ai-support-engineer-teleradiology-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/harrison-ai-support-engineer-teleradiology-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fharrison-ai-support-engineer-teleradiology-2"}]}