{"id":4229116,"url":"https://alion.io/job/hartwall-it-support-analyst","title":"IT Support Analyst","company":{"id":474668,"name":"Hartwall","domain":"hartwall.fi","url":"https://alion.io/company/hartwall","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lahti, Finland"],"countries":["FI"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-13T08:18:23Z","employer_posted_date":null,"last_verified_at":"2026-11-13T08:18:23Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"At Hartwall, we manufacture the drinks people love to live and celebrate with. We are part of the Danish beverage company Royal Unibrew, a leading regional player in a number of markets primarily in Northern Europe, Italy and in the international malt beverage markets. Now we are looking for a new team member to join our Royal Unibrew IT team, that works in multiple markets.\n\nTechnology is essential to keeping our business running, from office environments to production lines. We are looking for an IT Support Analyst to help ensure that employees across Finland have the tools and support they need to do their work efficiently and securely.\n\nThis position is part of the Royal Unibrew Group IT organization, but your primary workplace will be at Hartwall's production facility in Lahti, Finland. You will also support other Royal Unibrew sites in Finland through regular onsite visits and close collaboration with colleagues across the business.\n\nWhat will you be doing?\n\nAs an IT Support Analyst, you will be the local face of IT for many users in Finland. One day you might be troubleshooting a Microsoft 365 issue, the next deploying new equipment for production personnel, participating in a technology rollout, or helping resolve a site-critical incident.\n\nYou will support a broad range of technologies including workstations, mobile devices, printers, meeting room solutions and selected factory-related endpoints. The role combines hands-on support work with continuous improvement and close cooperation with both business and production teams.\n\nYour responsibilities include:\n\nProviding onsite IT support for users across Finnish locations.\n\nHandling incidents and service requests escalated from the Service Desk.\n\nTroubleshooting hardware, software and Microsoft 365 related issues.\n\nSetting up and maintaining laptops, mobile devices, printers and meeting room technology.\n\nSupporting technology used in both office and production environments.\n\nMaintaining documentation and IT asset information.\n\nParticipating in local and international IT projects.\n\nTravelling regularly between Royal Unibrew locations in Finland.\n\nWhat are we looking for?\n\nWe are not looking for a specific personality type. What matters most is that you enjoy solving problems, take ownership of issues and can communicate clearly with a wide range of users.\n\nTo succeed in this role, you will likely have:\n\nExperience from IT support, desktop support or onsite support roles.\n\nStrong troubleshooting skills in Windows and Microsoft 365 environments.\n\nA service-oriented mindset and good communication skills.\n\nA structured approach to documentation and asset management.\n\nFluent Finnish and English language skills.\n\nA valid driver's licence and willingness to travel within Finland.\n\nExperience from manufacturing environments, Operational Technology (OT), ITIL-based processes or SAP is beneficial but not required.\n\nWhy join us?\n\nThis role offers a unique opportunity to work in an international IT organization while remaining close to day-to-day business operations. You will see the direct impact of your work, whether supporting office users, enabling production operations or helping implement new technologies.\n\nYou will become part of a collaborative Group IT team spanning several countries while working from one of Finland's leading beverage companies. We offer opportunities for learning, development and growth within both Hartwall and the wider Royal Unibrew Group.\n\nInterested?\n\nPlease submit your application no later than 30.11.2026.\n\nWe review applications throughout the process and may begin interviews before the application deadline.\n\nFor further information regarding the role, please contact Anders Hansen at  or you may call Anders on 16th Nov at 1:00 p.m.\n\nHartwall’s mission is to refresh Finland. Every day we refresh people with our wide portfolio that ranges from water to wines and spirits. It includes iconic soft drinks such as Hartwall Jaffa, the world's first RTD drink Hartwall Original Long Drink and leading water brand Hartwall Novelle. We are also the partner of Heineken and Pepsi brands in Finland, and we import hundreds of quality beverages from around the world, from wines to coffee.\n\nAs a part of Royal Unibrew, we aim to produce the most sustainable drinks in the world. Our production facilities in Lahti and Turku are already carbon neutral, and our goal is to cut CO2 emissions in half by 2030 – throughout our entire value chain. We also promote a responsible drinking culture and bring new low and non-alcoholic products to our range. Making all this possible is our people: the well-being of our 700 Hartwall employees is our top priority.\n\nwww.hartwall.fi","description_format":"text","description_chars":4736,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Brewing & Beer"],"lifecycle":[{"event":"open","at":"2026-11-13T08:57:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["seen:0","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/hartwall-it-support-analyst","json_url":"https://alion.io/job/hartwall-it-support-analyst.json","meta":{"generated_at":"2026-11-14T20:16:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25346,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":474668},"rest":"https://alion.io/mcp/rest/get_company?id=474668"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhartwall-it-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhartwall-it-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhartwall-it-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hartwall-it-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhartwall-it-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4229116}},{"tool":"search_jobs","arguments":{"company":"hartwall.fi","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4229116},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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