{"id":4125473,"url":"https://alion.io/job/harvard-protection-services-security-operations-manager-40036","title":"Security Operations Manager -40036","company":{"id":4422149,"name":"Harvard Protection Services","domain":"harvardprotect.com","url":"https://alion.io/company/harvardprotect","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manhattan, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-12T01:24:50Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T01:24:50Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Position Objective\nCompany Overview:\nHarvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among our employees and clients for our responsiveness, engaged leadership, and personal care for every employee and client we serve. We support our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly.\nJob Summary:\nThe Security Operations Manager plays a critical leadership role in supporting Harvard Protection’s mission to deliver best-in-class security and life safety services. This position is responsible for ensuring the highest level of professional, customer-focused security for the clients we serve, while providing strong leadership and operational guidance to the employees under their supervision. The Security Operations Manager oversees the day-to-day management of a portfolio of customer accounts, ensuring service quality, compliance, and operational excellence.\nEssential Duties and Responsibilities\nLead by example in a hands-on leadership role, actively engaging with staff and clients.\nEnsure all services meet customer expectations and contractual requirements through regular management, inspections, training, coaching, mentoring, and supervision of assigned personnel.\nManage core operational functions, including scheduling, overtime management, review of daily logs and incident reports, and staff development.\nMonitor, evaluate, and support employee performance, including conducting evaluations, addressing disciplinary matters, training, and scheduling.\nMaintain accurate and up-to-date timekeeping and personnel records.\nRecommend personnel actions, including promotions, corrective measures, and recognition.\nOversee day-to-day operations related to security, safety, customer service, and public relations across assigned accounts.\nRespond immediately to emergencies and incidents, coordinating and implementing emergency action plans.\nRemain available 24/7 to address urgent matters related to assigned accounts.\nOversee Business Continuity and Disaster Recovery programs, collaborating with stakeholders to ensure client and organizational resilience.\nEnsure compliance with applicable regulations, policies, and contractual requirements.\nConduct preliminary investigations into incidents and prepare clear, comprehensive reports on accidents, incidents, and suspicious activities.\nPrepare and submit required weekly, bi-weekly, and monthly management reports.\nCollaborate with the business development team to identify and support new business opportunities.\nFacilitate and oversee training programs, including CPR/First Aid/AED and state/local certifications.\nServe as liaison between IT and frontline staff for system access and technology needs.\nOversee procurement and maintenance of uniforms, equipment, and vehicles.\nManage vendor relationships, including invoice payment and service coordination.\nFoster strong working relationships with law enforcement and emergency response agencies.\nPerform other duties as assigned, which may vary based on client requirements.\nKnowledge and Skill Requirements\nPossession of state or municipality-mandated security officer licenses.\nAt least one of the following preferred qualifications:\nAdvanced education degree.\nCriminal Justice or law enforcement-related degree.3-5 years of civilian law enforcement experience.\n3-5 years of private or corporate security management experience.\n3-5 years of military service with honorable/favorable discharge.\n\nValid and reliable means of communication and transportation.\nMust hold, or be eligible to obtain, a valid security guard license within an acceptable timeframe.\nStrong interpersonal and communication skills, with the ability to foster positive client and team relationships.\nProven ability to work effectively in a fast-paced, customer service-oriented environment.\nExceptional time management, organizational, and problem-solving skills.\nAbility to work independently as well as collaboratively within a team.\nProficiency in Microsoft Office Suite and familiarity with computerized scheduling systems (preferred).\nCompensation\nHarvard Protection Services offers a competitive hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.\nAbout Harvard Protection Services:\nHarvard Protection Services maintains true to our long-standing belief, Employees First and Customer Service. Our Mission, Vision and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees. Our goals set the standard for the industry; to earn our customer’s trust, confidence, and business, through maintaining a safe and secure environment. We are recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading edge service and solutions that creates value for our customers.\nHarvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities\nSalary & Wage Details\nUSD $70,000.00/Yr.Schedule\n24/7 Operations","description_format":"text","description_chars":5264,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Services"],"lifecycle":[{"event":"open","at":"2026-11-12T01:24:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":8,"reasons":["conf:2","win:early"],"computed_at":"2026-11-12T03:48:53Z"},"pay":null,"html_url":"https://alion.io/job/harvard-protection-services-security-operations-manager-40036","json_url":"https://alion.io/job/harvard-protection-services-security-operations-manager-40036.json","meta":{"generated_at":"2026-11-12T03:48:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8305,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422149},"rest":"https://alion.io/mcp/rest/get_company?id=4422149"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fharvard-protection-services-security-operations-manager-40036"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fharvard-protection-services-security-operations-manager-40036"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fharvard-protection-services-security-operations-manager-40036"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/harvard-protection-services-security-operations-manager-40036\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fharvard-protection-services-security-operations-manager-40036"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4125473}},{"tool":"search_jobs","arguments":{"company":"harvardprotect.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4125473},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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