{"id":1586887,"url":"https://alion.io/job/harvard-university-av-technical-specialist","title":"AV Technical Specialist","company":{"id":241,"name":"Harvard University","domain":"harvard.edu","url":"https://alion.io/company/harvard-university","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":134000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2720},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-01T08:27:44Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-11-05T06:39:29Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.\nWhy join Harvard Medical School?\nHarvard Medical School's mission is to nurture a diverse, inclusive community dedicated to alleviating suffering and improving health and well-being for all through excellence in teaching and learning, discovery and scholarship, and service and leadership.\nYou’ll be at the heart of biomedical discovery, education, and innovation, working alongside world-renowned faculty and a community dedicated to improving human health. This is more than a job - it’s an opportunity to shape the future of medicine.\nAbout the Department of Information Technology - Teaching and Learning Technology:\nThe audiovisual support team is part of the HMS IT department under the leadership of the Sr. Director, Education Technology. This team works as part of a cross-functional team of AV Technical Specialists, AV Infrastructure Engineers, Simulation and Clinical Skills Technology Specialists, and Custom Video Producers.\n The AV Technical Specialist is a hands-on position responsible for providing on-site audiovisual support across technology-enabled classrooms, conference rooms, amphitheaters, and event spaces throughout the Harvard Medical School campus. The AV Technical Specialist supports classes, meetings, presentations, and scheduled events by assisting users with room technology, preparing audiovisual systems for use, and responding promptly to service needs. The position also performs daily system inspections and routine maintenance to promote the operational readiness and reliability of audiovisual spaces. Working collaboratively with other IT staff, the AV Technical Specialist helps faculty, staff, students, visitors, and event organizers use audiovisual systems and services effectively.\nPRINCIPAL DUTIES AND RESPONSIBILITIES:\nProvide priority on-site audiovisual support to Harvard faculty, staff, students, visitors, and affiliates using technology-enabled classrooms, conference rooms, amphitheaters, and event spaces.\nRespond to and troubleshoot audiovisual and computer-related issues involving room systems, presentation technology, microphones, displays, cameras, conferencing platforms, and related equipment.\nPrepare audiovisual spaces for scheduled classes, meetings, presentations, and events by configuring and testing room technology, presentation materials, and audio and video connections.\nProvide in-room support for scheduled activities and assist presenters, instructors, event organizers, and participants with the effective use of audiovisual and collaboration technologies.\nSupport video conferencing, web conferencing, live streaming, and other virtual or hybrid activities, including setup, testing, monitoring, and troubleshooting.\nPerform daily inspections and routine preventive maintenance of audiovisual-enabled spaces and equipment to identify service issues and maintain operational readiness.\nDocument, track, and communicate equipment failures, recurring issues, and maintenance needs; maintain accurate service tickets, room records, and equipment inventories; and escalate complex problems as appropriate.\nConduct end-user training and system walkthroughs, and create or update knowledge-base articles, quick-reference guides, how-to documentation, and other instructional resources.\nCollaborate with event organizers, stakeholders, vendors, and other IT staff to coordinate support, communicate service issues or system changes, resolve problems, and improve the user experience.\nGather user feedback and participate in the testing and implementation of audiovisual system enhancements, service improvements, departmental projects, and other duties as assigned.\nWorking Conditions:\nHarvard Medical School's campus consists of 10 buildings across a small city block in the heart of Boston's Longwood Medical Area. Buildings include administrative, instructional, and laboratory space.\nSome buildings contain advanced scientific and/or biomedical equipment and specimens, including human cadavers.\nPhysical Requirements:\nMust be able to lift 40 lbs unassisted.\n Basic Qualifications:\nThree or more years related experience in relevant audiovisual technology in-person support and training.\nAdditional Qualifications and Skills:\nCTS certification or comparable audiovisual industry training is preferred.\nExperience operating and supporting audiovisual presentation, video conferencing, and collaboration systems, including technologies such as Crestron, Extron, Biamp, Zoom, Microsoft Teams, Panopto, and Cisco.\nWorking knowledge of Windows- and macOS-based computers, presentation software, and common peripheral devices used in classrooms and meeting spaces.\nStrong troubleshooting skills and the ability to identify, document, resolve, or appropriately escalate audiovisual and computer-related issues.\nExcellent customer-service and interpersonal skills, with the ability to communicate clearly and patiently with users possessing varying levels of technical proficiency.\nAbility to manage competing priorities, respond effectively to time-sensitive support needs, and work independently as well as collaboratively in a service-oriented team environment.\nExperience supporting audiovisual technology in higher education, corporate meeting, conference, event, or similarly complex environments is preferred.\n Standard Hours/Schedule: 40 hrs. per week | Monday - Friday | 7:30 am - 4:30 pm\nVisa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position.\nPre-Employment Screening: Identity \nStaying Informed About Your Application: Due to the high volume of applications, we may not always be able to reach out right away, but you can track your status anytime through the Careers@Harvard portal.\nWork Format Details\nThis position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.\nSalary Grade and Ranges\nThis position is salary grade level 055. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.\nBenefits\nHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:\nGenerous paid time off including parental leave \nMedical, dental, and vision health insurance coverage starting on day one \nRetirement plans with university contributions \nWellbeing and mental health resources \nSupport for families and caregivers \nProfessional development opportunities including tuition assistance and reimbursement \nCommuter benefits, discounts and campus perks \nLearn more about these and additional benefits on our Benefits & Wellbeing Page.\nEEO/Non-Discrimination Commitment Statement\nHarvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.\nHarvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.","description_format":"text","description_chars":8031,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Insurance coverage","Parental leave","Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education"],"lifecycle":[{"event":"open","at":"2026-10-01T15:10:04Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 176 · green card filings: 21","filings_12m":176,"filings_prev_12m":208,"green_card_filings_12m":21,"median_offered_wage_usd":82830,"route":null,"cap_exempt":true,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.52,"p_room":0.55,"age_days":34,"expected_fill_days":29,"reasons":["conf:4","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/harvard-university-av-technical-specialist","json_url":"https://alion.io/job/harvard-university-av-technical-specialist.json","meta":{"generated_at":"2026-11-05T06:43:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8340,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":241},"rest":"https://alion.io/mcp/rest/get_company?id=241"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fharvard-university-av-technical-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fharvard-university-av-technical-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fharvard-university-av-technical-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/harvard-university-av-technical-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fharvard-university-av-technical-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1586887}},{"tool":"search_jobs","arguments":{"company":"harvard.edu","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1586887},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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