{"id":1742278,"url":"https://alion.io/job/harvard-university-branch-manager","title":"Branch Manager","company":{"id":241,"name":"Harvard University","domain":"harvard.edu","url":"https://alion.io/company/harvard-university","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cambridge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":88000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4621},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T17:31:24Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-22T23:06:23Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.\nWhy join Harvard University Central Administration?\nHarvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.\nAt Harvard Federal Credit Union, we believe a brighter world is possible, and that together, we can all help create it. That’s why, since 1939, we’ve helped our members build a strong financial future so they can make an impact in life, wherever it may lead. From students to professionals, from in-branch to online, from new beginnings to lifetime milestones, from Harvard Square to around the world, we deliver the accessible financial tools and resources everyone, everywhere needs to thrive. By coming together to serve, equip, and empower people to make a positive impact in their lives and communities, we’re helping build a more prosperous world for all. Join us!\nHarvard FCU: https://harvardfcu.org/\n Harvard Federal Credit Union (Harvard FCU) offers a dynamic, small-business atmosphere where every team member significantly impacts our success. We seek a talented, member-centric individual who will thrive a fast-paced environment.\nUnder the direction of the VP of Retail, the Branch Manager oversees operations, sales, and service at Harvard FCU’s Massachusetts General Hospital branch in Boston, MA. As the primary community contact and brand ambassador, the Branch Manager leads branch staff, fostering high-quality service, efficient operations, and effective sales of Harvard FCU products and services.\nJob-Specific Responsibilities\nCommitment to Service Excellence\nLead by example by delivering exceptional service to members, and internal teams.\nFoster a culture of responsiveness, empathy, and thorough follow-through.\nEnsure operational processes reflect the warmth and attentiveness members expect.\nPromote seamless, efficient, and supportive internal service interactions.\nEnsure all members have access to our services.\nEmpathetic and Solution-Oriented Support\nReinforce a culture of care through empathetic, efficient team interactions.\nOperational Oversight\nManage all branch operations: scheduling, opening/closing, daily balancing, security, and audits.\nEnsure consistent, courteous service excellence.\nDriving Results\nGrow deposits and drive membership growth by engaging with existing members, sourcing leads, and building new business relationships.\nEnsure compliance with federal/state laws and internal policies.\nAchieve sales goals through strategic initiatives and member engagement.\nParticipate in performance meetings and communicate effectively with staff via daily huddles and monthly meetings.\nSales Focus\nDevelop and implement sales strategies to promote Harvard FCU products.\nMonitor performance, identify improvement areas, and implement corrective actions.\nTrain and mentor staff on sales techniques and member engagement.\nCollaborate with marketing to support campaigns and retain existing members.\nCommunity Engagement\nRepresent Harvard FCU in the community and at networking events.\nActively promote membership growth and increase visibility within partner organizations and local communities.\nMaintain strong relationships with affiliate personnel and conduct on-site visits.\nSupport outreach efforts including benefit fairs, seminars, and educational programs.\nBusiness Prospecting and Floating\nIdentify and develop new business opportunities to support membership growth.\nFloat to other branches as needed to maintain service standards.\nBusiness Partner Collaboration\nWork with other department managers to align strategies and initiatives.\n\nKnow Your Business: Educate & Empower\nApply credit union expertise to drive success.\nFoster teamwork, inclusion, and professional development.\nCommunicate clearly to ensure alignment and growth.\nWorking Conditions:\nWork is performed in an office setting onsite at the Massachusetts General Hospital branch in Boston.\n Basic Qualifications:\nBachelor’s degree or equivalent work experience required\nMinimum of 3 years’ relevant work experience\nAdditional Qualifications and Skills:\nStrong understanding of federal and state banking regulations and compliance. \nProven experience in a leadership role within a financial institution.\nNotary Public registration required (or obtained within 90 days of hire). \nExcellent communication and interpersonal skills.\nDemonstrated written and verbal communication skills, business development, sales and training skills necessary. \nStrong problem-solving skills and attention to detail.\nAbility to lead and motivate a team.\nMust display a high level of comfort and sensitivity working within the diverse and multicultural atmosphere. \nPosition requires local area travel to various affiliate locations. \nAbility to lift up to 35 pounds\n Standard Hours/Schedule: 35 hours per week\nBranch Operation Hours: M, T, W, Fr: 8:45 am-4:15 pm; Thu: 6:45 am - 4:15 pm\nApproximately one Saturday per month, 8:00 am - 12:30 pm\nOccasional after-hours meetings\nCompensation Range/Rate (including Shift Differential if applicable):\nVisa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position\nPre-Employment Screening: Identity, Education, Credit, Criminal, , Prohibited Parties (OFAC - Office of Foreign Assets Control)\nOther Information:\nPlease provide a cover letter and resume as one document with your application.\nThis position has a 90-day orientation and review period\nWork Format Details\nThis position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.\nSalary Grade and Ranges\nThis position is salary grade level 056. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.\nBenefits\nHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:\nGenerous paid time off including parental leave \nMedical, dental, and vision health insurance coverage starting on day one \nRetirement plans with university contributions \nWellbeing and mental health resources \nSupport for families and caregivers \nProfessional development opportunities including tuition assistance and reimbursement \nCommuter benefits, discounts and campus perks \nLearn more about these and additional benefits on our Benefits & Wellbeing Page.\nEEO/Non-Discrimination Commitment Statement\nHarvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.\nHarvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. 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