{"id":3972769,"url":"https://alion.io/job/harvard-university-floating-general-manager","title":"Floating General Manager","company":{"id":241,"name":"Harvard University","domain":"harvard.edu","url":"https://alion.io/company/harvard-university","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cambridge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-09T15:18:21Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T03:43:44Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.\nWhy join Harvard University Central Administration?\nHarvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.\n Job Summary:\nLead a team of exempt and hourly employees in the successful execution of a multi-unit food operation.\nJob-Specific Responsibilities: Responsibilities include, but are not limited to:\nEmployee and Labor Management\nProvide leadership and direction to a diverse team of exempt and unionized, non-exempt workforce. Develop and maintain a positive and collaborative working environment that promotes, open communication, consistency, fairness and opportunities for continuous learning while achieving the vision and mission of HUDS and the University.\nDevelop and maintain positive, professional relationships with front line service staff via regular meetings, two-way communication, timely feedback, collaboration, and consistent visibility in the work unit.\nDevelop and maintain professional relationships with Union Shop Stewards.\nInterview candidates and hire based on approved staffing pattern. Complete probationary employee evaluation form as required.\nEnsures performance expectations and work rules are clearly communicated and implemented via regular coaching, mentoring and regular staff meetings. Conduct annual performance evaluation for exempt staff (Customer Service Manager, Operations Manager, Chef Production Manager, etc.).\nIn consultation with Human Resources, imposes corrective action measures as needed while complying with the terms of the Collective Bargaining Agreement and University policy and procedure.\nIn collaboration with Human Resources and HUDS Management, ensures employment practices are compliant with the current Collective Bargaining Agreement and all University personnel policy and procedures.\nParticipates in grievance hearings and arbitrations. Submits answers to grievances per the timelines outlined in the Collective Bargaining Agreement.\nIn collaboration with Management Team, ensure Kronos timekeeping system is accurately and regularly maintained. Process timecards and absence requests in a timely manner and per HUDS policy and procedure.\nAssist with the development and implementation of new policies, procedures and trainings.\nOperational Management\nLead exempt management teams and non-exempt service staff in the overall management of assigned residential dining units. Assignments may include oversight of multiple units or temporary deployment to a specific unit or location as operational needs require. Ensure full compliance with food safety, occupational safety, and customer service expectations.\nEnsures high standards are consistently met via the implementation of all HUDS and University quality assurance policies and procedures related to food, sanitation, equipment and facility maintenance and management, safety, etc.\nIn collaboration with the Management Team, implement and monitor FoodPro menu and inventory management system including, but not limited to: ensuring cost control and mitigation of loss prevention, completion of weekly inventory audits; maintenance of appropriate inventory levels based on menu needs, etc.\nDevelop and maintain positive and professional relationships with students. Provide outstanding customer service and ensure specialty diets and other nutritional needs are met.\nDevelop and maintain positive and professional working relationships with Deans and other House personnel, students and other internal and external stakeholders. Participate in House Committees (HOCOs) as assigned.\nSell, plan and execute simple to complex catered indoor and outdoor events including, but not limited to house events, campus-wide events and commencement week events.\nEnsure kitchen equipment (i.e.: dishwasher, ovens, refrigeration, exhaust and ventilation systems) is operational. Submits requests for repair if necessary.\nEnsure Units’ physical plants are organized and in good repair. This includes, but is not limited to: walls, ceilings, floors, storage and receiving areas, servery, kitchen space, dining rooms, etc. Submits necessary requests for repair if necessary.\nImplement and manage Unit-specific sustainability goals and programs.\nFiscal Management\nEnsure financial viability of assigned Units through development and management of budgets based on realistic goals. Ensure all financial related tasks are completed in a timely and accurate manner.\nAccountable for financial management of the Units including developing and managing the annual operational budget which includes, but is not limited to management of MORS, estimation and management of food and labor cost goals, etc.\nSubmit all invoices and PCard documentation per HUDS policy and procedure. Audit and review documents for accuracy prior to submission.\nEnsures all reporting is completed per University standards and all record-keeping is maintained in accordance with University policy.\nEncourages creative approaches to improved financial viability including cost reduction initiatives and other related efforts.\nWorking Conditions:\nAbility to work evenings, weekends and holidays as needed\nSubject to wet floors, temperature extremes, and excessive noise\nStanding and walking for significant amounts of time is necessary\nPhysical Requirements:\nPosition frequently involves long hours and widely diverse duties\nMust be able to lift (approximately 20 to 30 pounds), bend, stoop and perform other physical exertion\nAbility to stand for extended periods of time\n Basic Qualifications:\nBachelor’s degree or equivalent work experience required\nMinimum of 7 years’ relevant work experience\nSupervisory experience\nAdditional Qualifications and Skills:\nBachelor’s degree in Hospitality Management or a related field preferred.\nMinimum 7 years of progressive leadership experience in food service management, in university or higher-education dining, with responsibility for multiple business lines/service units, preferred.\nStrong business acumen, including budgeting, financial analysis, and human resources management; able to exercise sound judgment and make independent, well-informed business decisions.\nProven success delivering high-quality, customer-focused service in a fast-paced, complex operation.\nEffective people leader with experience supervising and developing exempt staff, working in a unionized environment, and navigating labor/employee relations.\nExcellent communication skills (verbal, written, interpersonal) and the ability to work effectively with a highly diverse community and a wide range of stakeholders.\nStrong organizational, time management, and multi-tasking skills, with the ability to manage multiple deadlines and competing priorities.\nSkilled in problem-solving and conflict resolution; able to address complex situations and negotiate successful outcomes.\nFlexible, resilient, and adaptable to frequent change; maintains professionalism and composure in high-pressure or stressful situations.\nDemonstrated professionalism, ethics, and integrity; committed to upholding the vision, mission, and core values of HUDS and the University.\nPassion for food and familiarity with current culinary, nutrition, and dining trends.\nProficiency with Microsoft Office (Word, Outlook, Excel) and comfort with learning new software and systems.\nExperience with industrial kitchen operations and equipment (e.g., dishwashers, ovens, ventilation systems).\nExperience with food service technology and computerized menu management systems (e.g., FoodPro) and workforce/timekeeping systems (e.g., Kronos).\nAbility to obtain ServSafe certification within six months of employment.\nAbility and willingness to work nights, weekends, holidays, and serve in an on-call capacity as needed.\n Standard Hours/Schedule: 40 hours per week\n Compensation Range/Rate (including Shift Differential if applicable):\nVisa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position\nPre-Employment Screening: Identity, Education, Criminal, Credit, Certification/License, Motor Vehicle Record, Drug Test, DOT Physical, CORI, Employment, Prohibited Parties, Not Applicable\nEmergency Status Designation:Essential Personnel\nWork Format Details\nThis position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.\nSalary Grade and Ranges\nThis position is salary grade level 058. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.\nBenefits\nHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:\nGenerous paid time off including parental leave \nMedical, dental, and vision health insurance coverage starting on day one \nRetirement plans with university contributions \nWellbeing and mental health resources \nSupport for families and caregivers \nProfessional development opportunities including tuition assistance and reimbursement \nCommuter benefits, discounts and campus perks \nLearn more about these and additional benefits on our Benefits & Wellbeing Page.\nEEO/Non-Discrimination Commitment Statement\nHarvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.\nHarvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. 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