{"id":4095073,"url":"https://alion.io/job/harvard-university-it-operations-engineer","title":"IT Operations Engineer","company":{"id":241,"name":"Harvard University","domain":"harvard.edu","url":"https://alion.io/company/harvard-university","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cambridge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DLP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"IAM","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Power Automate","optional":false},{"name":"PowerShell","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Wrike","optional":false}],"status":"live","first_seen_at":"2026-11-11T20:17:22Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T20:57:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.\nWhy join Harvard University Central Administration?\nHarvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.\n Job Summary:\nIndependently support the IT infrastructure environment and/or facilities. Role may focus on maintenance, support and documentation/troubleshooting. Typically work as part of a team to implement IT solutions to business problems. Participate in projects.\nJob-Specific Responsibilities:\nThe IT Operations Engineer is responsible for providing advanced technical support, systems administration, network administration, and infrastructure support for the Credit Union’s headquarters, branches, remote users, and technology environments. This position reports to the Senior IT Operations Manager and works closely with the IT team, business units, vendors, and management to maintain secure, reliable, and efficient technology services.\nThe IT Operations Engineer supports end-user computing, Microsoft Windows environments, Active Directory, Microsoft 365, network connectivity, firewalls, switches, wireless networks, servers, cloud-based applications, and business-critical Credit Union systems. The position also assists with technology projects, disaster recovery testing, vendor coordination, cybersecurity initiatives, and the evaluation and implementation of emerging technologies, including artificial intelligence (AI)-enabled tools and automation solutions.\nInfrastructure and Systems Administration\nAdminister, monitor, maintain, and troubleshoot Windows servers, workstations, virtual environments, storage systems, printers, and related infrastructure. -\n\nSupport Microsoft Active Directory, Group Policy, DNS, DHCP, file and print services, user accounts, security groups, and access permissions.\n\nAssist with administration of Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, Intune, and related security and collaboration tools.\n\nInstall, configure, test, upgrade, replace, and troubleshoot desktop computers, laptops, mobile devices, peripherals, operating systems, and software.\n\nMaintain system documentation, configuration records, asset inventories, network diagrams, and support procedures.\n\nOversee the management of security technologies, including EDR, IAM, DLP, vulnerability and patch management and cloud security platforms.\n\nSupport branch technology, including teller workstations, printers, scanners, network equipment, digital signage, video conferencing systems, and other business-critical devices.\n\nNetwork Administration\nMonitor and troubleshoot LAN, WAN, VPN, wireless, internet, and branch connectivity issues.\n\nAssist with administration and configuration of firewalls, routers, switches, wireless access points, network segmentation, VLANs, and remote-access technologies.\n\nTroubleshoot TCP/IP, DNS, DHCP, routing, switching, VPN, wireless, and network performance issues.\n\nAssist with network security initiatives, including firewall rule reviews, secure remote access, network access controls, logging, monitoring, and incident response.\n\nWork with telecommunications, internet service providers, managed service providers, and other vendors to resolve service interruptions and maintain reliable connectivity.\n\nParticipate in network upgrades, branch openings, office moves, technology refreshes, and infrastructure improvement projects.\n\nCybersecurity, Privacy, and Compliance\nAssist with implementation and maintenance of security controls, including multifactor authentication, endpoint protection, encryption, access controls, patch management, and secure configuration standards.\n\nPromptly report suspected phishing, malware, unauthorized access, lost devices, data exposure, or other security incidents.\n\nEmerging Technology and Automation\nEstablish AI security architecture standards aligned with the Credit Union’s AI governance framework. Support the responsible adoption of emerging technologies, including AI-enabled productivity, analytics, AI security, and automation tools.\n\nPartner with business leaders to evaluate AI and automation tools.\n\nIdentify opportunities to automate recurring IT support, monitoring, reporting, provisioning, and maintenance activities.\n\nAssist with maintaining the Credit Union’s technology roadmap and identifying infrastructure improvements.\n\nPhysical Requirements:\nAbility to lift, move, install, or remove technology equipment weighing up to 50 pounds and work in equipment closets, branch locations, and other technology-support environments.\n Basic Qualifications:\nMinimum of two years’ post-secondary education or relevant work experience\nAdditional Qualifications and Skills:\nBachelor’s degree (or equivalent combination of education, certifications, and relevant work experience) in Information Technology, Computer Science, Network Administration, Cybersecurity, or a related field required.\n\nMinimum of three years of progressively responsible IT support, systems administration, infrastructure, or network-support experience required.\n\nExperience supporting Microsoft Windows desktop and server environments required.\n\nExperience with Active Directory, Group Policy, DNS, DHCP, Microsoft 365, and user-access administration required.\n\nWorking knowledge of TCP/IP networking, routing, switching, VLANs, wireless networking, VPNs, and firewall concepts required.\n\nExperience troubleshooting hardware, software, endpoint, printer, mobile-device, and network-connectivity issues required.\n\nStrong customer service, communication, troubleshooting, and documentation skills.\n\nAbility to work independently and collaboratively as part of a team.\n\nExperience supporting a financial institution, credit union, bank, regulated organization, or similarly security-conscious environment.\n\nExperience with VMware, Hyper-V, Azure, Microsoft Intune, Microsoft Entra ID, Microsoft Defender, endpoint detection and response, or other cloud and virtualization technologies.\n\nExperience administering or supporting firewall platforms, managed switches, wireless networks, SD-WAN, VPNs, and network-monitoring tools.\n\nExperience with backup and disaster recovery technologies.\n\nExperience with IT service management, ticketing systems, asset management, and project management tools such as Wrike.\n\nExperience supporting core banking systems, digital banking platforms, teller systems, loan systems, ATM/ITM technology, branch technology, or other financial-services applications.\n\nExperience evaluating or supporting AI-enabled tools, automation platforms, scripting, workflow automation, data analytics, or modern cloud-based technology solutions.\n\nExperience with PowerShell, Microsoft Power Automate, or other scripting/automation tools.\n\nRelevant certifications are preferred, including:\nCompTIA A+, Network+, Security+, or similar certifications;\n\nMicrosoft 365, Azure, Windows Server, or endpoint-management certifications;\n\nCisco CCNA or comparable networking certification;\n\nITIL Foundation; or VMware certifications\n\nAbility to lift, move, install, or remove technology equipment weighing up to 50 pounds and work in equipment closets, branch locations, and other technology-support environments.\n\nCertificates and Licenses:\nCompletion of Harvard IT Academy specified foundational courses (or external equivalent) preferred\n Standard Hours/Schedule:\n35 hours per week\nVisa Sponsorship Information:\nHarvard University is unable to provide visa sponsorship for this position\nPre-Employment Screening:\nIdentity, Education, Criminal, Credit, Certification/License, Motor Vehicle Record, Drug Test, DOT Physical, CORI, Employment, Prohibited Parties, Not Applicable\nOther Information:\nOnsite Requirements: \nThis role is required to be on site at least 2 days per week.\nMust also participate in on-call rotation and provide after-hours, weekend, and holiday support as needed.\nTravel to branch and office locations in Cambridge, Somerville, and Boston as needed to support Credit Union operations.\nPlease provide a cover letter and resume as one document with your application.\nThis position has a 90-day orientation and review period.\nWork Format Details\nThis position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.\nSalary Grade and Ranges\nThis position is salary grade level 056. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.\nBenefits\nHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:\nGenerous paid time off including parental leave \nMedical, dental, and vision health insurance coverage starting on day one \nRetirement plans with university contributions \nWellbeing and mental health resources \nSupport for families and caregivers \nProfessional development opportunities including tuition assistance and reimbursement \nCommuter benefits, discounts and campus perks \nLearn more about these and additional benefits on our Benefits & Wellbeing Page.\nEEO/Non-Discrimination Commitment Statement\nHarvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.\nHarvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. 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