{"id":4303001,"url":"https://alion.io/job/harvey-program-manager-customer-education-2","title":"Program Manager, Customer Education","company":{"id":2669,"name":"Harvey","domain":"harvey.ai","url":"https://alion.io/company/harvey","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":79,"open_postings":82,"ghost_share":0,"stale_share":0.841,"repost_share":0.024,"time_to_fill_p50_days":44,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120900,"max":166200,"currency":"USD","period":"year","gross":null,"usd_annual":166200},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Claude","optional":false},{"name":"Figma","optional":false}],"status":"live","first_seen_at":"2026-11-14T01:26:15Z","employer_posted_date":"2026-11-14","last_verified_at":"2026-11-14T04:46:47Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Why Harvey\nAt Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.\nThis is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched.\nOur team moves fast, takes ownership, and is deeply committed to the mission - operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.\nAt Harvey, the future of professional services is being written today - and we’re just getting started.\nRole Overview\nHarvey's Customer Education team delivers education at scale to professionals at law firms and in-house legal teams around the world. As Customer Education Program Manager, you will run a global series of product and legal AI education webinars, develop out-of-the-box Harvey workshops, and support colleagues across Harvey, such as the law schools team, with curriculum and consistent, high-quality content for their programs. You’ll turn objectives to polished sessions, and will monitor adoption data that shows what worked and how our programs can be improved. We need a versatile builder who moves easily among instructional design, visual design, and program management and who brings structure and calm to a fast-moving product.\nWhat You'll Do\nProgram Design and Curriculum\nDesign role-based programs that move law firm and in-house professionals from onboarding to daily use of Harvey\n\nApply adult learning principles and instructional design models to set objectives and build and sequence content\n\nTranslate product releases and expert workflows into practical lessons for legal professionals\n\nAdapt content for regional audiences, practice areas, and varying levels of experience with Harvey\n\nPartner with Product and Customer Success to keep curriculum current as the platform evolves\n\nGlobal Webinar Program\nOwn a global program of product and legal AI education webinars, from calendar and topic selection through registration, delivery, and follow-up, with sessions that serve AMER, EMEA, and APAC\n\nRecruit and prepare presenters and subject-matter experts, write run-of-show documents, and produce polished slides\n\nFacilitate and moderate sessions for audiences of all sizes\n\nTailor sessions for law firm, in-house, and practice-area audiences, and coordinate regional presenters\n\nTrack attendance, engagement, and post-session product usage, and use the results to refine topics and formats\n\nTest new formats, such as office hours, workshop series, and on-demand recordings, to extend reach across regions and audiences\n\nWorkshops and Program Support\nDevelop out-of-the-box Harvey workshops, complete with slides, exercises, and facilitator guides, that colleagues and customers can run on their own\n\nPartner with colleagues who run their own programs, such as the law schools team, and support them with curriculum, materials, and instructional design\n\nSet shared standards that keep education content consistent in quality, voice, and brand across Harvey's programs\n\nUpdate workshops and shared materials as Harvey releases new products and features\n\nTrack how colleagues and customers use workshops and shared materials, and refine them based on feedback\n\nProgram Materials\nCreate one-pagers, quick-reference guides, and PDFs that customers use without a trainer in the room\n\nApply Harvey brand standards and strong visual design to every asset\n\nMaintain an organized, current library of customer-facing learning resources\n\nPartner with Customer Success to embed resources in onboarding and renewal programs across customer segments\n\nLearning Platform Operations\nPublish and maintain content in Harvey Academy LMS\n\nConfigure courses, enrollments, and learning paths by audience and region\n\nReport on completion, engagement, and adoption metrics\n\nWhat You Have\nFour or more years of experience managing customer education, enablement, or training programs, preferably at a B2B technology company\n\nExperience supporting cross-functional colleagues with curriculum and content for their programs\n\nA portfolio that shows your program and visual design work\n\nExperience running live training programs, such as a global webinar series\n\nCommand of instructional design methods and adult learning theory\n\nStrong visual design skills in Figma, Claude, Google Slides, or similar tools\n\nHands-on experience with at least one LMS or customer academy platform\n\nClear, precise writing for professional audiences\n\nWorking knowledge of generative AI and how legal professionals use it\n\nConfident facilitation for large virtual audiences\n\nStrong organization and sound judgment in prioritizing competing requests\n\nNice to Have\nExperience teaching legal, tax, financial services, or other professional services audiences\n\nExperience with webinar platforms such as Zoom Webinars\n\nFamiliarity with learning analytics that connect education to product adoption\n\nExperience using AI tools to speed content development\n\nCompensation\n$120,900 - $166,200 USD\nDepending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Noticeshere.\nHarvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.\nWe are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing ","description_format":"text","description_chars":6254,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["LLM & Generative AI","Document AI","Legal AI"],"lifecycle":[{"event":"open","at":"2026-11-14T04:46:47Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":44,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-11-14T05:12:16Z"},"pay":{"stated_usd_annual":166200,"is_top_pay":true},"html_url":"https://alion.io/job/harvey-program-manager-customer-education-2","json_url":"https://alion.io/job/harvey-program-manager-customer-education-2.json","meta":{"generated_at":"2026-11-14T05:12:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8685,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2669},"rest":"https://alion.io/mcp/rest/get_company?id=2669"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fharvey-program-manager-customer-education-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fharvey-program-manager-customer-education-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fharvey-program-manager-customer-education-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/harvey-program-manager-customer-education-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fharvey-program-manager-customer-education-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4303001}},{"tool":"search_jobs","arguments":{"company":"harvey.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4303001},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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