{"id":1197465,"url":"https://alion.io/job/harvey-program-manager-product-systems-and-insights-2","title":"Program Manager, Product Systems and Insights","company":{"id":2669,"name":"Harvey","domain":"harvey.ai","url":"https://alion.io/company/harvey","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":95,"ghost_share":0,"stale_share":0.789,"repost_share":0.021,"time_to_fill_p50_days":42,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":155400,"max":233200,"currency":"USD","period":"year","gross":null,"usd_annual":233200},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Structured Outputs","optional":false}],"status":"live","first_seen_at":"2026-09-24T18:12:33Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-20T23:03:29Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Why Harvey\nAt Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.\nThis is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched.\nOur team moves fast, takes ownership, and is deeply committed to the mission - operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.\nAt Harvey, the future of professional services is being written today - and we’re just getting started.\nRole Overview\nHarvey ships fast, and our customers tell us constantly what's working and what isn't - through CSMs, support, sales, and early-access programs. Today that signal lives in a hundred places and reaches Product inconsistently, and the systems that let the EPD organization plan, review, and fix things at scale are still being built. You will own those systems: a single Voice of the Customer program that turns scattered feedback into structured, trusted input for every product team; a bug management process that gets defects triaged, prioritized, and resolved predictably; and the operating rhythm that keeps Engineering, Product, and Design aligned. You own the infrastructure and cadence; embedded Product Operations Managers own the interpretation and day-to-day judgment for their product areas.\nWhat You'll Do\nVoice of the Customer Program\nDesign and stand up the end-to-end feedback pipeline: intake from CS, Support, Sales, and EAPs into one structured system\n\nPartner with RevOps to design & implement tooling; define the workflows that make submitting feedback the easy default for field teams\n\nSet the weekly triage cadence and SLAs so every piece of signal is classified, routed, and visible\n\nBuild reporting that Product, GTM, and leadership actually read - volume, themes, trends, and what changed\n\nOwn the classification model: product area, matter stage, root cause (missing capability, defect, or usability friction)\n\nGive Design and Research standing views into the signal that matters to them\n\nProduct Operating Rhythm\nDesign and run the core engineering, product & design rituals: planning cycles, roadmap reviews, design reviews, and monthly business reviews\n\nBuild the run-of-business systems that scale as Harvey grows - intake frameworks, RACI structures, decision logs, shared calendars\n\nFacilitate roadmap planning by coordinating inputs across Product, Engineering, Design, and GTM and maintaining transparency across the org\n\nMake it clear across Harvey what EPD is building, how it's progressing, and what's coming next\n\nOwn the end-to-end bug lifecycle: intake from Support and the field, severity definitions, triage, routing to engineering teams, and resolution tracking\n\nDefine severity and SLA standards that CS, Support, and Engineering all agree to and can see\n\nRun the recurring bug review with engineering and product leads; escalate aging or customer-impacting defects\n\nReport bug volume, aging, and resolution trends by product area, and connect defect signal back into the Voice of the Customer taxonomy\n\nClose the loop with Support and CS so customers hear when their issue is fixed\n\nWhat You Have\n5+ years in program management, product operations, or a related operational role at a high-growth tech or SaaS company\n\nYou've built processes and programs from scratch and scaled them - not just inherited and maintained them\n\nHands-on experience running bug triage or incident/defect management processes across Engineering and Support\n\nExperience designing and facilitating product development rituals - planning, reviews, prioritization - with senior engineering and design leaders\n\nDeep fluency with feedback, ticketing, and data tooling; you're comfortable owning a taxonomy and the systems that enforce it\n\nAbility to translate messy qualitative and quantitative input into clear, structured outputs\n\nProven ability to drive alignment and adoption across CS, Support, Sales, Product, and Engineering without direct authority\n\nExperience with AI-native or highly technical products is a plus\n\nYou create clarity where none exists, and you're energized by a blank slate\n\nCompensation\n$155,400 - $233,200 USD\nDepending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Noticeshere.\n#LI-CD1\nHarvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.\nWe are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing ","description_format":"text","description_chars":5462,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["LLM & Generative AI","Document AI","Legal AI"],"lifecycle":[{"event":"open","at":"2026-09-24T19:13:54Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.577,"p_room":0.9,"age_days":25,"expected_fill_days":42,"reasons":["conf:3","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":233200,"is_top_pay":true},"html_url":"https://alion.io/job/harvey-program-manager-product-systems-and-insights-2","json_url":"https://alion.io/job/harvey-program-manager-product-systems-and-insights-2.json","meta":{"generated_at":"2026-10-20T23:23:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26962,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2669},"rest":"https://alion.io/mcp/rest/get_company?id=2669"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fharvey-program-manager-product-systems-and-insights-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fharvey-program-manager-product-systems-and-insights-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fharvey-program-manager-product-systems-and-insights-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/harvey-program-manager-product-systems-and-insights-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fharvey-program-manager-product-systems-and-insights-2"}]}