{"id":3175160,"url":"https://alion.io/job/hashtag-infosystem-technical-support-engineer-it","title":"Technical Support Engineer (IT)","company":{"id":4466746,"name":"Hashtag Infosystem","domain":"hashtaginfosystem.com","url":"https://alion.io/company/hashtag-infosystem","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Surat, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":23000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-23T19:35:15Z","employer_posted_date":null,"last_verified_at":"2026-10-23T19:35:15Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Responsibilities: \nTroubleshoot Windows/macOS, Microsoft 365 and core IT systems.\nConfigure and deploy high-performance hardware for engineering teams.\nManage network connectivity, VPNs, and Active Directory access.\nResolve user tickets efficiently to minimise technical downtime.\nMaintain IT-related records (assets, inventory, user access, and software licences).\nCoordinate IT requests and escalate issues to the technical team.\nAssist in basic troubleshooting (password resets, email setup, hardware checks).\nTrack IT support tickets and ensure timely follow-ups.\n\nRequirements: \nEnglish communication skills are compulsory.\nExperience: A minimum of 5 years in an IT technical support/helpdesk role.\nMinimum 5 years of IT support or helpdesk experience in the tech sector.\nDegree in IT, computer science, or equivalent certifications.\nDeep knowledge of OS deployment, hardware, and remote support tools.\nSkills\nhardware, helpdesk, remote support, technical support","description_format":"text","description_chars":968,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-23T19:35:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["seen:0","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/hashtag-infosystem-technical-support-engineer-it","json_url":"https://alion.io/job/hashtag-infosystem-technical-support-engineer-it.json","meta":{"generated_at":"2026-10-24T20:32:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":3902,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4466746},"rest":"https://alion.io/mcp/rest/get_company?id=4466746"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhashtag-infosystem-technical-support-engineer-it"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhashtag-infosystem-technical-support-engineer-it"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhashtag-infosystem-technical-support-engineer-it"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hashtag-infosystem-technical-support-engineer-it\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhashtag-infosystem-technical-support-engineer-it"}]}