{"id":2883479,"url":"https://alion.io/job/hastings-direct-customer-service-representative","title":"Customer Service Representative","company":{"id":4417409,"name":"Hastings Direct","domain":"hastingsdirectcareers.com","url":"https://alion.io/company/hastingsdirectcareers","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":8,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leicester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":213},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-19T23:29:27Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T20:31:27Z","board_verified":false,"closed_at":"2026-10-23T20:31:27Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Customer Service Representative\nThis role has an anticipated start date in 2027. As we are recruiting ahead for future opportunities, there may be a slightly longer period between submitting your application and receiving an update from our Recruitment Team. Thank you for your patience, and we look forward to reviewing your application.\nAre you passionate about delivering exceptional customer experiences? Are you confident in your communication skills both verbal and written? Can you deliver an exceptional customer experience every time?\nIf so, we’d love to hear from you! Join our Customer Service team and be the first point of contact for our customers when they need us the most, regardless of communication channel.\nWorking Hours/ Shift Patterns: You will work 37.5 hours per week including one full weekend and one Saturday in every five. If you work a weekend shift, you’ll get time off in lieu.\nOur opening hours: Monday to Friday 08:00 - 19:00, Saturday 09:00 - 17:00 and Sunday 09:00 - 13:00\n Training: Our 12 week training programme is delivered face to face in the office.\nThe first 8 weeks focus on core learning, followed by continued in-office support through to week 12 as you build confidence and embed your skills. Your training will consist of learning both our Customer Service journeys (telephony and digital) so you’re fully equipped to support customers across all channels.\nAfter completing the full programme, you’ll receive sign-off from a trainer or team leader before moving to hybrid working and into your permanent team.\nHoliday Allowance During Training: To ensure you gain the maximum benefit from our training programme and feel fully supported as you begin your career, holiday will be limited during the initial training period. One day of holiday is permitted within the first 4 weeks. From weeks 5 to 12, holiday requests will be reviewed on a case-by-case basis.\nOur approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.\nSalary: The starting salary is £26,230, plus a comprehensive benefits package. Upon completing the training and coaching period, which typically lasts 12 weeks, the salary will automatically increase to £26,550. There will be further opportunities for salary progression up to £29,500, depending on your commitment to personal development and career growth.\nLocation: Our vibrant Leicester office is conveniently located in the city centre, just a short walk from the train station and easily accessible via major road routes.\nAt Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our customer teams communicate with thousands of customers daily through various channels and delivering the high-quality insurance service they deserve.\nYour role: Our Customer Service department is searching for a dedicated Representative to manage telephony communications. In this Customer focused role, you’ll be the first point of contact primarily handling inbound calls.\nYou will assist customers with various inquiries, ranging from providing information about our products and policies to adjusting and adding additional products.\nAs you grow in the role and demonstrate key competencies, you'll have the opportunity to expand your skillset by engaging with customers through our digital communication channels, where business demand requires.\nWhat we're looking for in a Customer Service Representative\nSelf-motivated individuals who focus on customer outcomes, uphold our values, and take pride in their work.\nEffective communicator both written and verbal to ensure we support customer to make an informed decision.\nSomeone who's accountable, thorough, and pays attention to detail \nSomeone who can demonstrate flexibility and resilience through navigating change and continuous improvement.\nIs comfortable navigating and utilising multiple IT systems to achieve work objectives.\nContinually evaluates customer needs to determine the appropriate channel for communication.\n Benefits you’ll receive:\nFull training with industry experts and friendly coaches guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so there will always be someone to guide you \nUp to 5% annual discretionary Bonus\nHybrid working (1 day per week in the office with the option to do more depending on your preference)\nA fantastic open plan modern office\nWe promote a relaxed, friendly & diverse working environment\n'Harrys’ - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee\n25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)\nPension match up to 10% of your salary\nLife insurance (4 x base salary)\nDiscounted Hasting Direct products\nDiscounts & cashback with well-known retailers\nTech scheme, cycle to work, health assessments, and skin check\nRefer a friend scheme - earn £500 for every friend you refer\nWe will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop\nAs a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey.\nFor this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case-by-case basis. For more information on the DCS, please visit our inclusive business page on our careers site.\nIf you require any reasonable adjustments to be made throughout the assessment process you should contact the recruitment team at  prior to starting any assessments, in order that adjustments can be considered.\nHastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.\nAt Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.\nJob posting end date:","description_format":"text","description_chars":7158,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-10-19T23:29:27Z"},{"event":"close","at":"2026-10-23T20:31:27Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/hastings-direct-customer-service-representative","json_url":"https://alion.io/job/hastings-direct-customer-service-representative.json","meta":{"generated_at":"2026-11-03T06:56:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9689,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417409},"rest":"https://alion.io/mcp/rest/get_company?id=4417409"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhastings-direct-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhastings-direct-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhastings-direct-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hastings-direct-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhastings-direct-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2883479}},{"tool":"search_jobs","arguments":{"company":"hastingsdirectcareers.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2883479},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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