{"id":4195285,"url":"https://alion.io/job/hastings-direct-fraud-performance-analyst","title":"Fraud Performance Analyst","company":{"id":4417409,"name":"Hastings Direct","domain":"hastingsdirectcareers.com","url":"https://alion.io/company/hastingsdirectcareers","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":11,"ghost_share":0,"stale_share":0.636,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leicester, United Kingdom","United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-12T20:27:04Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T20:27:04Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Title: Fraud Performance Analyst\nLocation: Leicester or Bexhill (Hybrid)\n\nWelcome to Hastings Direct\nWe’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.\nWe provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD - we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.\nWe understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.\nRole Overview\nAs our Fraud Performance Analyst, you’ll support the optimisation of fraud identification and operational performance through data, analytics, insight generation and performance reporting. This role will have a specialism is fraud referral performance, supplier rule set optimisation and referral prioritisation across both Policy and Claims Fraud.\nYou’ll be responsible for producing actionable insights that help maximise fraud detection outcomes, improve referral quality and ensure our fraud focus is on the highest value opportunities. Working alongside Fraud Operations, Claims Analytics, Data Science and external suppliers, you’ll evaluate fraud referral strategies, supplier rule sets and referral prioritisation frameworks, identifying opportunities to enhance detection effectiveness, operational efficiency and commercial outcomes.\nJob Details - you’ll need to have demonstrable experience in:\n\nMonitoring and analysing fraud referral performance across internal channels, suppliers and technology partners, assessing referral quality, conversion, detection effectiveness and overall performance\nEvaluating and optimising fraud detection rules, referral strategies and thresholds, using analytical insight to identify opportunities to improve fraud detection, referral effectiveness and operational efficiency\nLeading analytical reviews and supporting the design, testing, implementation and post-implementation measurement of fraud detection rules, supplier enhancements and optimisation initiatives, ensuring changes deliver measurable improvements\nQuantifying, tracking and reporting business benefits, including fraud savings, operational improvements, commercial outcomes and return on investment from supplier changes, referral optimisation and detection enhancements\nProviding data-driven insight to support referral prioritisation and decision-making, helping ensure operational resource is focused on the highest risk and highest value opportunities, while working with Claims Analytics and operational stakeholders to maintain consistent and accurate reporting\nDelivering accurate, robust and appropriately documented analysis, ensuring analytical activity supports fair customer outcomes, meets regulatory requirements and provides reliable insight for operational and commercial decision making\nEssential Skills/Experience: \nStrong analytical capability, with experience working with large and complex datasets to generate insight, identify trends and support data-driven decision making\nTechnical experience using analytical and reporting tools including SQL, Snowflake and Power BI, and equivalent programming, data interrogation and visualisation tools\nExperience within insurance fraud, financial services, financial crime or other regulated environment, with knowledge of Policy Fraud and Claims Fraud processes, controls and detection approaches being highly beneficial\nExperience in analysing fraud performance including referral quality, conversion rates, detection outcomes and the identification and quantification of opportunities to improve referral performance and prioritisation\nKnowledge or experience of fraud detection technologies, data providers and supplier solutions such as SIRA, Shift and iovation, with the ability to evaluate performance, data quality and commercial/business outcomes\nThe Interview Process\nOur interview process involves the below:\nRecruiter intro/screening call \n1st stage interview with hiring leader \nAs a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website. \nRegrettably, we are unable to offer sponsorship for this role.\nBenefits: In addition to a competitive salary, you will also receive…\nFlexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail\nCompetitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus\nFinancial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support\nMental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs\nThere's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….\nJoin us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.\nHastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.\nAt Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.\nJob posting end date:","description_format":"text","description_chars":7607,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-11-12T20:27:04Z"}],"visa":[{"country":"GB","licensed_sponsor":false,"adverts_offering_sponsorship_24m":4,"sanctioned_now":false,"evidence":"Offered visa sponsorship in 4 of its adverts here in 24 months","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T09:37:45+00:00","sources":["Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:2","win:early"],"computed_at":"2026-11-12T22:32:28Z"},"pay":null,"html_url":"https://alion.io/job/hastings-direct-fraud-performance-analyst","json_url":"https://alion.io/job/hastings-direct-fraud-performance-analyst.json","meta":{"generated_at":"2026-11-12T22:32:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":47685,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417409},"rest":"https://alion.io/mcp/rest/get_company?id=4417409"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhastings-direct-fraud-performance-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhastings-direct-fraud-performance-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhastings-direct-fraud-performance-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hastings-direct-fraud-performance-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhastings-direct-fraud-performance-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4195285}},{"tool":"search_jobs","arguments":{"company":"hastingsdirectcareers.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4195285},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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