{"id":3767966,"url":"https://alion.io/job/hastings-direct-home-claims-handler","title":"Home Claims Handler","company":{"id":4417409,"name":"Hastings Direct","domain":"hastingsdirectcareers.com","url":"https://alion.io/company/hastingsdirectcareers","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":9,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leicester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-11-04T20:42:39Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T02:16:25Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Are you looking for a new opportunity to develop a career in the world of Insurance Claims? We have an opening for a Home Claims Handler!\nWorking Hours/ Shift Patterns: You will work 37.5 hours per week on a rotational shift pattern including 2 in 4 weekends.\nTraining: The main training programme runs for 3 weeks and is delivered face to face in the office.\nOur approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.\nSalary: The starting salary is £26,550\nLocation: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.\nYour Role:\nReporting to our Home Claims Leader, the Home Claims Advisor will manage home claims within their authority limit. This role involves delivering effective claims support through desktop settlements or liaising with suppliers, while always being available to the customer.\nWhat you’ll be doing:\nManage a portfolio of claims with varying complexity to achieve optimal outcomes in line with Hastings 4Cs.\n\nEnsure claims are adequately reserved, loss coded and managed effectively for accurate pricing and reserving.\n\nMaintain and navigate various system platforms (e.g., Fintech, GW, Respond).\n\nAchieve outcomes that position Hastings as a market-leading home claims handling function, as directed by the leadership team.\n\nCollaborate with the Claims Team Leader to maintain best practice documents on technical applications for buildings, contents, recoveries, and subsidence.\n\nHandle and resolve complaints, including FOS referrals, and provide feedback to relevant parties as best practice.\n\nEnsure fair and reasonable customer expectations are met, providing fair outcomes. Challenge processes and procedures that do not meet these expectations.\n\nAbout You:\nCustomer service experience.\n\nAbility to communicate and work remotely using online tools (e.g., MS Teams, systems).\n\nStrong system skills, with the ability to navigate and update multiple platforms simultaneously.\n\nExcellent written and verbal communication skills, with the ability to build strong relationships with internal colleagues, external suppliers, and customers.\n\nUnderstanding of the value and impact of our work for customers, the team, and the wider business.\n\nAbility to identify and support vulnerable customers appropriately.\n\nWhat we offer:\nJoin us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.\n Benefits you’ll receive:\nUp to 5% annual discretionary Bonus\n\nHybrid working (1 day per week in the office with the option to do more depending on your preference)\n\nA fantastic open plan modern office\n\nWe promote a relaxed, friendly & diverse working environment\n\n'Harrys’ - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee\n\n25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)\n\nPension match up to 10% of your salary\n\nLife insurance (4 x base salary)\n\nDiscounted Hasting Direct products\n\nDiscounts & cashback with well-known retailers\n\nTech scheme, cycle to work, health assessments, and skin check - on completion of probation\n\nRefer a friend scheme - earn £500 for every friend you refer\n\nWe will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop\n\nAs a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case-by-case basis. For more information on the DCS, please visit our inclusive business page on our careers site.\nIf you require any reasonable adjustments to be made throughout the assessment process you should contact the recruitment team at  prior to starting any assessments, in order that adjustments can be considered.\nHastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.\nAt Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.\nJob posting end date:","description_format":"text","description_chars":5466,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-11-04T20:42:39Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/hastings-direct-home-claims-handler","json_url":"https://alion.io/job/hastings-direct-home-claims-handler.json","meta":{"generated_at":"2026-11-05T08:10:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10320,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417409},"rest":"https://alion.io/mcp/rest/get_company?id=4417409"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhastings-direct-home-claims-handler"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhastings-direct-home-claims-handler"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhastings-direct-home-claims-handler"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hastings-direct-home-claims-handler\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhastings-direct-home-claims-handler"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3767966}},{"tool":"search_jobs","arguments":{"company":"hastingsdirectcareers.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3767966},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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