{"id":3597092,"url":"https://alion.io/job/hatio-internship-key-account-manager","title":"Internship Key Account Manager","company":{"id":3805288,"name":"Hatio","domain":"hatio.asia","url":"https://alion.io/company/hatio","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":11000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":18},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-11-02T03:02:51Z","employer_posted_date":null,"last_verified_at":"2026-11-02T03:02:51Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Join us by working with us at Hatio, a software team building practical tools that help businesses manage customers and data more simply. We care about clear outcomes, friendly collaboration, and building products people actually use.\n\nRole focus\n\nThis Key Account Manager role is a builder position. You will shape account plans, scale strategic relationships, and set routines that help our product reach more customers and deliver measurable value.\n\nYour Growth & Impact\n\nExpand client relationships by developing targeted account plans that show clear value and measurable milestones.\n\nDevelop commercial skills through hands-on negotiations and contract discussions with guidance from senior leads.\n\nBuild product knowledge and go-to-market experience by working closely with our product and marketing teams.\n\nStrengthen your professional network by managing cross-functional stakeholders and external partners.\n\nAdvance toward senior account roles by tracking outcomes and taking ownership of client success metrics.\n\nRequirements\nResponsibilities\n\nAccount Strategy\n\nOwn a portfolio of assigned accounts and create simple, actionable account plans every quarter.\n\nIdentify upsell and retention opportunities by mapping client needs to our product features.\n\nMonitor account health using basic metrics and recommend timely actions to improve outcomes.\n\nCoordinate renewal timelines and prepare proposal materials that reflect client priorities.\n\nClient Delivery & Support\n\nServe as the main point of contact for day-to-day client questions and coordination.\n\nRun onboarding and periodic check-ins to ensure clients adopt key product features.\n\nWork with support and product teams to escalate and track client issues until resolution.\n\nCollect client feedback and translate it into clear improvement requests for the product team.\n\nCollaboration & Reporting\n\nPartner with sales, marketing, and product to align on account tactics and campaigns.\n\nPrepare short, regular reports on account performance and pipeline status for internal stakeholders.\n\nShare client insights in team meetings to help shape roadmap and messaging.\n\nMaintain CRM records accurately and update opportunity stages on time.\n\nRequirements\n\nQualifications & Experience\n\nBachelor degree or equivalent experience, fresh graduates are welcome to apply.\n\n0 years of direct account management experience required; internships or relevant customer-facing roles are a plus.\n\nComfort working in a fast learning environment and taking on client-facing responsibilities early in your career.\n\nAvailability to meet clients and internal teams during normal business hours in Malaysia.\n\nSkills\nKey Account Management, Relationship Management, Sales Strategy, Negotiation, Client Retention, Presentation, Communication, Microsoft Excel, Reporting & Analysis","description_format":"text","description_chars":2817,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-11-02T05:10:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["seen:0","win:early","comp:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/hatio-internship-key-account-manager","json_url":"https://alion.io/job/hatio-internship-key-account-manager.json","meta":{"generated_at":"2026-11-02T22:09:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31216,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3805288},"rest":"https://alion.io/mcp/rest/get_company?id=3805288"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhatio-internship-key-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhatio-internship-key-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhatio-internship-key-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hatio-internship-key-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhatio-internship-key-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3597092}},{"tool":"search_jobs","arguments":{"company":"hatio.asia","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3597092},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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