{"id":2656831,"url":"https://alion.io/job/hato-hone-st-john-group-operations-manager","title":"Group Operations Manager","company":{"id":5694,"name":"Hato Hone St John","domain":"stjohn.org.nz","url":"https://alion.io/company/hato-hone-st-john","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gisborne, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":94000,"period":"year","method":"role_country_seniority_unknown","sample_n":21},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-15T19:47:21Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-19T20:33:13Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Ko wai mātou - About us:\nHato Hone St John has been serving New Zealanders since 1885. Today, we have nearly 12,000 kaimahi working across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through health education, access and monitoring, we make a life-changing difference every day.\n He aha te tūranga - About the role:\nAre you passionate about our people and ready to make a positive difference as a leader in emergency ambulance services?\nIf the answer is yes, we’re seeking applications for a Group Operations Manager in Tairāwhiti. This role will look after part of Gisborne and stations along the East Coast through to Hicks Bay, building strong relationships with local teams, iwi and communities.\nOutside of work, enjoy epic surf breaks, stunning coastal trails, award-winning vineyards and breweries, and the chance to be among the first in the world to see the sunrise, all in a region rich in culture, history and natural beauty.\nThis is a dynamic role focused on supporting our people to succeed and enjoy their work. It’s a great opportunity to make a meaningful difference while building your leadership and management experience.\nReporting to the Area Operations Manager, this role holds line management responsibility for paid frontline personnel along with non-watch aligned volunteers, casuals, and relief personnel and is responsible for enabling the efficient and effective provision of EAS within the district.\nGroup Operations Managers focus on:\nStaff Management and Support\nIncident Management\nClinical Response (first response and clinical backup are actively de-emphasized)\nThis is a permanent role, working 40 hours, Monday to Sunday with access to a response capable pool car during work hours.\nKo wai koe - About you:\nThe role requires demonstrated people leadership in a complex environment, ideally with an understanding of emergency services. Cultural competency, an understanding of tikanga Māori, and the ability to build trusted relationships with mana whenua are important to succeeding in this role\n Me pēhea te tuku tono - How to apply\nClick “I’m interested” before applications close on Sunday 1 November 2026\nFor further information please contact Tanya Jeffery, Recruitment Advisor on 09 526 0528 ext: 8793 or  for a confidential discussion.\nPlease note: all appointments are subject to satisfactory completion of pre-employment checks including, but not limited to, physical assessment, psychometric assessment, police vetting, health check, and reference checks. For clinical operations roles where you are required to drive, you will be required to meet Hato Hone St John Medical Standards for Driving\nAt Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.\nE pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai. E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa. Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.\nIf you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.\nResearch shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. 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